UX Planet

MAY 25, 2025

The secret often lies in the art of User Experience design. Imagine it as a journey your potential customers embark on, starting from the moment they become aware of your brand to the final step of making a purchase. At the awareness stage, the goal is to capture attention and introduce users to your brand.

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. Mobile in-app feedback tools & solutions. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. In fact, most brands only hear feedback from about one percent of their customers.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Roman Pichler

SEPTEMBER 19, 2016

A process like Scrum is a great fit for your product when it is brand-new or young, and when you extend its life cycle, as shown in the picture below. When working on a brand-new product, trying to achieve PMF, or struggling to keep the product growing, you typically face many unknowns and a substantial amount of uncertainty and change.

User Testing 315

User Testing Product Research Customer Experience Customer Feedback 315

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. We also identify some best practices to follow when creating the user experience map.

Data Visualization 104

Data Visualization Customer Experience User Experience Analytic Tools 104

Alchemer Mobile

NOVEMBER 1, 2024

They also present a valuable opportunity to collect user feedback on a range of topics, from brand sentiment to user experience, using mobile app surveys. To further optimize and improve the mobile user experience, tailor questions based on user behavior or app activity.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

OCTOBER 28, 2024

When it comes to onboarding new users, the best way to incorporate this strategy is through personalization. This means using the welcome survey discussed above to learn what users expect from your brand. Gamification involves integrating game mechanics like challenges, rewards, and feedback to boost enthusiasm for your brand.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. What follows is a lightly edited transcript of the event. We’re excited to share five brand-new product announcements with you today. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

Userpilot

JUNE 4, 2024

Triggering post-event survey questions can significantly boost your response rates and the quality of your user feedback. Let’s explore some post-event survey examples and then explain how you can do it as well! TL;DR Post-event surveys are relevant to the experience that your users are having at the moment.

Feedback Software 104

Feedback Software Analytic Tools Product Research Events 104

Intercom, Inc.

APRIL 12, 2018

We also cover why Dribbble has remained invite-only, how grassroots events have grown the Dribbble brand, and much more. Dribbble team page for the Intercom Brand Design Studio. One of the investments we’re making is carving out a proper user experience research function in our internal design team.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userpilot

MAY 27, 2025

Understanding these differences in how each segment interacts, whether its how often they use the app or which features they rely on, helps you tailor the in-app experience to meet each user’s needs. What to track: Core in-app user behavior events Not all user interactions are equally useful.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Userpilot

MAY 30, 2025

Validating one with the other gives you the whole picture and confidence to make decisions that improve users experience. Use these methods to collect qualitative data: In-app surveys : A tool like Userpilot lets you trigger surveys in your mobile app based on user behaviour and collect contextual feedback with logic conditioning.

Onboarding KPIs 86

Onboarding KPIs Feedback Software Analytic Tools Research Software 86

Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

OCTOBER 10, 2024

Once the user completes verification, they are guided through a short welcome survey that gathers critical information like the user’s role, goals, and company details. The survey also allows for basic customization, such as branding colors. Here are three key lessons: Avoid overloading users with lengthy forms.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Reveal

JANUARY 27, 2025

Custom Toolbar Options: Full Control Over Menus Developers can now fully customize dashboard and visualization toolbars using the revealView.onMenuOpening event handler. Dynamically adjust menu behavior based on user conditions (e.g., Start building custom, scalable, and on-brand analytics today. visualization title).

Data Visualization 64

Data Visualization Customer Experience Customer Feedback Development 64

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

APRIL 17, 2025

Cost-effective: Compared to other user research methods like usability testing, mail surveys, or in-person interviews, mobile surveys are much more cost-effective. Focused: Mobile surveys are specific and targeted feedback; you can use segmentation and event-triggered targeting to reach a precise audience.

User Testing 99

User Testing Customer Feedback Customer Experience Feedback Software 99

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. Core mobile in-app feedback tools & solutions. Apptentive.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 95

Analytic Tools Research Software Onboarding KPIs Data Visualization 95

Intercom, Inc.

AUGUST 12, 2020

Automate 4x as many tasks than before with our new rules and assignment features , enabling you to trigger rules on a wider set of events and conditions, complete multiple actions and use improved assignment logic in order to dynamically triage conversations and drive up resolution rates. Meet our brand new side navigation.

Data Visualization 250

Data Visualization Reporting Tools Customer Experience Customer Feedback 250

Intercom, Inc.

NOVEMBER 17, 2021

Ensure that your customers always receive business critical messages with event-based and schedule-based messaging, granular email subscription settings, and transactional email deliverability features. Send transactional messages – such as account creation or verification, shipping or delivery confirmations, and more – with Intercom.

Customer Feedback 223

Customer Feedback Data Visualization Customer Experience User Testing 223

The Product Coalition

JUNE 30, 2021

This way, you will bring your customers a more personalized user experience. The thing is that users will be searching for narrowly defined goods on your e-commerce website. Take a look at the main design principles you should follow for offering an excellent user experience: Make navigation easy.

Feedback Software 158

Feedback Software Customer Experience Data Visualization User Testing 158

Userpilot

SEPTEMBER 9, 2024

You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. Userpilot offers different features for executing a customer-led marketing strategy, such as: Event analytics to understand the customer journey. Then keep reading!

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Alchemer Mobile

JANUARY 23, 2020

Experts suggest understanding customer emotion and customer sentiment is the key to unlocking customer experience over the next decade. Forrester recently reported that when it comes to stand-out customer experiences, leading brands rely on emotion to build loyalty. It all starts with an experience.

User Testing 165

User Testing Customer Experience Customer Feedback Feedback Software 165

The Product Coalition

NOVEMBER 1, 2022

You can do this by tracking users’ in-app behavior with triggered events. So whenever another user moves on to the next stage, you will get to immediately respond to their transition with relevant communications. With the help of triggered events, you will be able to determine: Has the user been activated?

Customer Experience 158

Customer Experience User Testing Customer Feedback Analytic Tools 158

UX Planet

NOVEMBER 4, 2024

Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design. Basically, usability testing helps you find issues to fix and things to improve in a user interface — whether it’s a prototype or live product. How many participants do you need?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Userpilot

MARCH 30, 2025

For example, if youre trying to nudge new users who havent completed onboarding, you might create a segment of Signed up in the last 7 days AND did not complete checklist item X. This could be immediate (right after a key action), time-based (24 hours after sign-up), or event-driven (after skipping a feature walkthrough ).

Analytic Tools 64

Analytic Tools Data Visualization Onboarding KPIs User Testing 64

Userpilot

FEBRUARY 25, 2024

To build a funnel for tracking conversions, here are the essential steps you can follow: Define funnel objectives and map the customer journey from initial interaction to conversion, identifying key events for effective tracking. Marketing funnel The marketing funnel is about attracting and engaging potential customers with your brand.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Onboarding KPIs 105

Userpilot

SEPTEMBER 19, 2024

Your users experience the same frustration. In this article, we’ll delve into the art of preloader design specifically for SaaS products, showcasing best practices and inspiring examples that keep users informed and entertained. Get ready to level up your UX design and make the user experience more enjoyable!

Research Software 105

Research Software Customer Experience Data Visualization Entertainment 105

Userpilot

OCTOBER 7, 2024

A consistent end-to-end customer experience leads to the following benefits: Customer satisfaction and retention : Good CX focuses on eliminating friction from every touchpoint in the user journey. It improves user sentiment, satisfaction levels , and retention rates. Event auto-capture in Userpilot.

Customer Experience 105

Customer Experience Data Visualization Customer Feedback User Testing 105

Userpilot

AUGUST 6, 2024

Host events for customers to facilitate direct interactions, networking, and feedback collection. Improve brand engagement by leveraging customer testimonials as social proof and to reinforce loyalty. Constantly monitor customer engagement to identify and address sources of friction in the user experience.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. Try to understand what the in-app user journey is like. Why aren’t app users engaging with it more? And how can you turn them into active users? That’s where NPS and user sentiment come in.

Onboarding KPIs 57

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 57

Userpilot

APRIL 8, 2025

Tip: Trigger short surveys at key moments, like post-onboarding or after a certain feature is used, to capture real-time, contextual feedback without disrupting the user experience. Monitor patterns like frequent exits, skipped steps, or high bounce rates to identify pain points and improve the user experience.

Customer Feedback 73

Customer Feedback User Testing Feedback Software Customer Experience 73

Userpilot

JULY 8, 2024

TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. Customer touchpoints are all the points of contact between the customer and the brand or the product along the customer journey. And retargeting enables you to keep them engaged with your brand. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

JULY 21, 2024

Data capture and event tracking. The Starter plan gives access to unlimited tracked events and 10 feature tags. Custom events and retroactive auto-capture are available on higher plans. Higher plans provide event-based content triggering, A/B testing , localization , etc. Up to 2,000 Monthly Active Users.

Data Visualization 104

Data Visualization Analytic Tools Technical Review Feedback Software 104

Userpilot

JANUARY 31, 2024

TL;DR Product analytics tools analyze user interaction, preferences, and engagement with a product. They provide insights to improve user experience and meet customer needs. They offer data visualization, analyze user behavior data, and identify friction points to improve customer experience. Userpilot pricing.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105