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We Tested The 10 Best Customer Engagement Software: Here’s What We Found

Userpilot

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Qualifying questions for choosing the right customer engagement tool.

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7 Ways Cohort Analysis can Optimize Company Performance and Results

Mind the Product

Many of the companies we work with are looking to analyze inbound traffic among their various channels. SaaS brands often launch new products and platform upgrades while using analytics to provide critical churn/retention insights. No wonder this traffic wasn’t converting! Customer Acquisition by Channel.

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Tools of the Trade: How HiveMQ Automates Customer Interview Recruiting with Orbital

Product Talk

For today’s Tools of the Trade , we caught up with Yury Oleynik , the VP of Product Management at HiveMQ , who has managed to make continuous interviewing a reality on his team. Yury shares a few of the tactics his team tried to automate recruiting before they came across the tool they’re currently using, Orbital.

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Announcing three brand new features to help scale your support

Intercom, Inc.

As a business grows, so does the number of inbound conversations they receive, often exceeding their real-time capacity to support. As your business scales, automatically triaging inbound conversations is a key piece of the puzzle. Our two brand new workflows – SLAs and workload management – will help you do exactly that.

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Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Future facing businesses are investing in much better customer experiences, moving beyond traditional support tools that are built around deflection as the solution to scale. The Conversational Support Funnel.

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Announcing new next-generation bot capabilities to uplevel your automated support

Intercom, Inc.

At Intercom, we’re striving to make our automation bots as powerful as possible, offering companies the fastest way to resolve queries in the face of ever-increasing inbound volume and customer expectations. Now our bots can resolve even more of your customers’ questions by using customer data from your other tools ”.

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Your next wave of growth will come from conversational relationships

Intercom, Inc.

They want fast and personal experiences from all brands, big and small. In a world where customers can readily switch brands, all companies need to invest in customer relationships and the best way to do that is to shift to conversational relationships. Customers now expect both. We’re calling it “conversational relationships.”