Remove Branding Remove Knowledge Base Remove Outbound
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Top 7 Help Center Software in 2025

Userpilot

Knowledge bases : are online libraries of FAQs, articles, and how-to guides. Self-service features like knowledge bases or in-app resource centers help users solve simple questions on their own. Search functionality: An intelligent search bar should instantly find relevant articles or FAQs based on keywords.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

To achieve this seemingly elusive balance, it connects these three support layers and core capabilities: Proactive support that helps you get ahead of known problems before they reach your team using outbound messages , product tours , and mobile carousels. Integrated knowledge base. It includes: Live chat. Proactive messaging.

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Marketing doesn’t stop when you’ve acquired a customer

Intercom, Inc.

I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. It really is our “knowledge base” Look beyond FAQs. ” Want to learn more about how to build your brand and sell more products in a non-spammy way? I wore many hats.

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Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

Many of you use multiple help centers or third-party knowledge bases to support different groups of users. Use them in the following ways: Take new users on an introductory tour of your app with custom screens that match the look and feel of your brand. Improve your outbound messages with new message versioning.

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Intercom turns 10: Highlights from our first decade

Intercom, Inc.

Bringing our brand on the road. A company is more than the product it makes or the people who work there, it’s also the brand that people connect with. But a brand isn’t just your logo – it’s the connection you establish with your customers and prospective customers. “You It’s the only way to show your customers you care.”.

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Product-Led GTM Strategy: What is It and How to Create One

Userpilot

Looking to implement a product-led GTM for your brand? Traditional (Sales-Led) GTM: Conversion drivers : PLG relies on the product itself (free versions, trials, user experience ), while the traditional go-to-market focuses on outbound sales and marketing efforts to push prospects down the buying process. Sounds exciting?

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Four beliefs shaping our vision for customer support

Intercom, Inc.

“With a messenger, you can gather crucial qualifying information to build rich customer profiles, target different content to different types of customers, and customize the messenger to suit your brand”. As a result, most companies are using chatbots and knowledge bases to resolve customers’ queries without involving their teams.