Intercom, Inc.

NOVEMBER 30, 2021

. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. Customization options: Can you tailor the platform to match your brand identity and specific needs? But how do you track and strengthen these connections?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior. What’s a cost-effective way to manage and grow a product ?

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

FEBRUARY 28, 2023

No-code onboarding is all about building product experiences that boost retention and adoption using no-code software solutions. In this article, we’ll cover: What user onboarding is and how no-code tools make building flows faster and easier. Userpilot is the best no-code onboarding solution for web-based apps.

Analytic Tools 98

Analytic Tools Onboarding KPIs Software Review Data Visualization 98

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Nextiva : Best customer experience software for unified communications.

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

MARCH 21, 2023

You can also tailor your walkthroughs and tours to your brand and product offerings without any prior coding knowledge. It’ll help you improve your knowledge base and better support your customers. UserGuiding has a very good rating on popular user review sites like G2. Reviews about UserGuiding.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. Improve customer satisfaction. Book a demo to learn more.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

JANUARY 26, 2023

But first, let’s talk about what customer loyalty is: TL;DR Customer loyalty is an emotional bond between a brand and its customer that makes them consistently do business with a particular brand and recommend it to other potential customers. In contrast, advocates promote your brand on your behalf through word-of-mouth.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 98

Userpilot

APRIL 21, 2023

Start by adding different help modules for different user segments , add various content formats, and then customize the styling to match your brand. When talking about in-app resource centers, terms such as knowledge bases or help centers, can be used interchangeably. What is an in-app resource center? Product announcement.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

JANUARY 12, 2023

How a tool like Userpilot can help you build self-service support resources, code-free. After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation. To provide after-hours support, start by building a self-service knowledge base.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

APRIL 3, 2024

With Userpilot, you can also personalize knowledge base content based on user segments , ensuring that each resource the user interacts with is relevant. You can also have extensive customization for resource centers, including brand-matching icons, colors, personalized text, and emojis with Userpilot.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Modus Create

MAY 20, 2025

It involves manually reading many posts or reviewing searches tied to multiple keywords, sifting through numerous irrelevant posts, creating Jira tickets for relevant issues, and ensuring that nothing falls through the cracks. GitHub Copilot : This tool assists in development, making the coding process smoother and more efficient.

Analytic Tools 40

Analytic Tools Software Review Technical Review Data Visualization 40

Userpilot

APRIL 26, 2022

Pendo doesn’t come with Live Chat and Knowledge Base options. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Pendo is a digital adoption software that enables its customers to create product experiences for the end-users. Code Sandbox.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Intercom, Inc.

APRIL 23, 2019

That’s why we built Product Tours to assist with the job of user onboarding within your product, alongside our best-in-class in-app messaging and knowledge base products. It’s a pivotal experience that, if designed well, results in the user becoming an advocate for your brand and sticking around for the long haul.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Userpilot

SEPTEMBER 2, 2022

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. What is customer education? Integrations.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

FEBRUARY 28, 2024

The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features. Pros of using Pendo Engage There are quite a few benefits to using Pendo Engage as your adoption platform: No-code.

Data Visualization 105

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 105

Userpilot

JANUARY 26, 2023

That said, let’s talk about customer advocacy and review some examples to make your company stand out in your niche and drive exponential growth. Here are some customer advocacy tactics from successful brands: Allowing users to sign up easily through SSO without friction, like Loom. Evernote’s point-based program.

User Testing 97

User Testing Feedback Software Customer Feedback Customer Experience 97

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

JUNE 28, 2021

As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. CEM Strategy #6: Build a community to share knowledge and drive customer success. Best customer engagement software tools to use. CEM Strategy #4: Celebrate customer success.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

NOVEMBER 19, 2022

The 10 key customer service KPIs are Customer Satisfaction Score, Customer Effort Score, First Response Time, First Contact Resolution Time, Net Promoter Score , the volume of support tickets, number of Resolved Tickets, tickets volume per channel, cost per conversation, and knowledge base views. Knowledge base views.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response. When is the last time you bought something online without reading any reviews?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

SEPTEMBER 28, 2022

What is the customer perception of your brand? Good customer perception improves the overall success of your business, enhances your brand image, ensures repeat purchases, and increases customer satisfaction and loyalty. Customer perception refers to the feelings, beliefs, and opinions that customers have about your product and brand.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

APRIL 21, 2022

Crafting a consistent brand voice that aligns with your user personas is a great way to make your microcopy more engaging. Here are a few things microcopy can help you with: Present your brand voice. A software suite riddled with typos or awkwardly phrased microcopy simply won’t fly with modern consumers. Guiding tips.

Research Software 98

Research Software Customer Experience User Testing Customer Feedback 98

Userpilot

FEBRUARY 26, 2023

Companies that prioritize digital engagement tend to build brand awareness with their target audience and improve customer retention. Even legacy companies like American Express have gotten into the branded Snapchat filter game: American Express branded Snapchat filter. Userpilot ’s knowledge base for self-service.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Foster deeper customer relationships to enhance brand loyalty.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

AUGUST 18, 2024

Pendo is the best product adoption software for mobile apps. Google Analytics is the best web analytics software. HubSpot is the best customer relationship management software. Intercom is the best AI-powered chatbot software. Create in-app surveys code-free with Userpilot. Trello is the best task management tool.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

JULY 29, 2021

This is based on customer data and product usage data such as in-app behavior, user needs, and job-to-be-done. As they progress, they interact with your product and brand across different digital channels. Use gamification to make your users smile, complete their goals faster, and increase brand loyalty and engagement as a result. #3

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JULY 7, 2022

Without customer stickiness: You’ll find it impossible to generate brand advocates. Brand stickiness means the customer “sticks” with your brand because of convenience, emotional attachment, or because changing to a competitor is costly. What is brand stickiness? Customer retention will be harder to improve.

Research Software 98

Research Software Feedback Software Customer Experience User Testing 98

Userpilot

DECEMBER 13, 2022

To improve the customer experience for detractors: Always respond to negative feedback on 3rd party review platforms to clear the air and also close the loop. Ask them to leave positive reviews and drive word-of-mouth referrals. They’re loyal customers who’ve had a positive customer experience, leading to brand advocacy.

Customer Experience 98

Customer Experience User Testing Customer Feedback Feedback Software 98

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. The platform allows you to build product tours and walkthroughs without any coding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Documentation should be contextually relevant: it depends on what your software does, what problems you’re trying to solve, and the needs of your audience.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Every customer touchpoint factors into brand perception and, therefore, impacts revenue so it’s critical to track them.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

OCTOBER 21, 2022

Customer confidence is the level of trust a B2B prospect has over your brand before feeling “confident” that they have enough information to move forward through their journey. Customer loyalty is based on a relationship you’ve built with a customer after many transactions. What is customer confidence?

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

JANUARY 23, 2023

As for promoters, ask them to leave a review and once they do, trigger a personalized modal to thank and reward them. Use data to personalize the knowledge base content for users. You can show and hide learning modules based on user attributes to make user navigation easy and frictionless.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

JUNE 30, 2023

Userpilot has hundreds of positive reviews: it’s a powerful platform available at a range of viable price entry points. Userpilot has an extremely impressive resource center offering: It’s completely no-code, meaning you don’t need to be a tech whizz to quickly build, edit and display something impressive.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98