Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. During her tenure as a data scientist, Lisa built two predictive products. Lisa says, “We led with ‘What can we predict?’ Tweet This. Tweet This.

Product Research 175

Product Research Data Visualization User Testing Research Software 175

BrainMates

SEPTEMBER 19, 2022

Case Study: How ReadyTech Use. But just like any other sector, the modern workforce is changing rapidly to embrace the advantages of the latest technology to improve processes and efficiencies – making the lives of both employees and employers easier. Product-Led In The Workforce Sector. By ADRIENNE TAN.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Customer Feedback 90

Userpilot

APRIL 2, 2024

Power users are one of the most valuable assets a SaaS business can have. It helps you guide product development, identify features that drive more engagement , create case studies, and improve customer service. Identifying power users’ most essential features to prioritize them in your product roadmap.

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

Userpilot

SEPTEMBER 8, 2023

But here’s a fact: many SaaS companies are going about A/B testing the wrong way. TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

Product Research 84

Product Research User Testing Analytic Tools Data Visualization 84

Userpilot

JUNE 10, 2022

In the fast-paced world of technology, building a public roadmap can be a competitive advantage for savvy product managers. In this article, we’re going to look at some great examples of public product roadmaps, draw out key lessons to apply to your own roadmap, and explore some of the best tools available for building one.

Feedback Software 52

Feedback Software Roadmap Data Visualization User Testing 52

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. They can refer to the documentation to find solutions quickly.

Document 83

Document Analytic Tools Feedback Software User Testing 83

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Provide convenient self-service support. Customer success and intimacy go hand-in-hand.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Feedback Software 91

UX Planet

FEBRUARY 22, 2024

While every click offers insight to designers, what lessons are we learning as an industry? Instead, it’s covered in sticky notes — feedback from real people who navigate the digital world through designs I’ve shaped. Sometimes, reading a heartfelt “This app helps me stay connected to my family!” feels like the biggest win.

Data Visualization 74

Data Visualization UX User Testing Research Software 74

ProductPlan

FEBRUARY 1, 2023

Product teams don’t invest in new product tools without a good reason—we’ve got way too much on our plates to add something else unless we think it will have a meaningful impact. Why are your colleagues not using the new tool A multitude of reasons and excuses for not adopting a new tool exists.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 93

Feedback Software Research Software Reporting Tools Onboarding KPIs 93

Department of Product

NOVEMBER 16, 2023

In practice, this could mean coworkers being able to ask questions about product initiatives or upcoming roadmaps which would be incredibly helpful. Another product unveiling a similar use case this week, albeit in a distinctly different category is Celonis. Transaction revenue grew 7.2% ML is a subset of AI.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. You’ll learn how to fix each of these mistakes as we guide you through the power of our Produce Experience Platform. Mistake #1: You’re not using in-app engagements.

Customer Experience 89

Customer Experience Data Visualization Feedback Software Analytic Tools 89

Userpilot

AUGUST 30, 2023

Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. to reduce your overall time to resolution.

Customer Experience 84

Customer Experience Onboarding KPIs User Testing Customer Feedback 84

Userpilot

NOVEMBER 2, 2022

10 ways to add value to products in SaaS. Improve customer service to boost overall product value. Customers expect a timely, personalized customer service experience. Offer white glove service for customers in higher purchasing levels. You can tell them about their gift by triggering an in-app modal.

Feedback Software 87

Feedback Software Research Software User Testing Product Research 87

Mind the Product

MARCH 27, 2017

Oisin Zimmermann talks about the tools he’s used to set up a new product team. He explains how a platforms such as Productboard help communication and drive discipline and process into the team. Snapchat: An Case Study in Sense-Making. You can assimilate qualitative feedback in a structured and analytical form.

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Customer Feedback 70

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. But it’s something to consider, especially in this competitive SaaS space. Consider building one for your SaaS. How to drive customer success for your SaaS?

Customer Experience 78

Customer Experience Feedback Software Customer Feedback User Testing 78

ProductPlan

SEPTEMBER 13, 2022

Industry veterans and startups quickly try to stand out in an already clustered SaaS market. Effective product teams position their solutions as market leaders. Moreover, it creates a roadmap to expanding into similar segments. Make it easier in a clustered SaaS market. Killer features for niche markets.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s on-demand consumer insights platform to scale experimentation and become a consumer-insight-driven organization. Objective data on demand and at scale. Using technology to facilitate a customer-centric culture. Background. That’s LendingTree to a tee.”.

User Testing 53

User Testing Customer Feedback Data Visualization Research Software 53

Userpilot

JUNE 9, 2021

They also ensure it fulfills the business’s wider objectives, do the initial research, user interviews, and collect user feedback and data. A Product Manager’s responsibilities include: defining the product strategy and roadmap, and running beta and pilot programs with early-stage products and samples.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience.

Feedback Software 49

Feedback Software User Testing Healthcare Systems Review 49

Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. Mind the Platform. Brandon Chu on the challenges of managing platforms.

Research Software 95

Research Software Feedback Software User Testing Product Research 95

Mind the Product

JANUARY 7, 2019

Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Search for a story where you can offer insight through inside knowledge, special skills, or a unique perspective. Tools/frameworks/models, and. Do you think demographics help predict movie taste?

Product Research 122

Product Research Data Visualization Feedback Software User Testing 122

Userpilot

OCTOBER 29, 2020

A good Product Marketer will be both analytical and creative, with excellent communication skills. – speaking of adoption: As you can see, there’s more to the role then post-signup in-app marketing. In the US, it’s $104,000 vs. $108,000 USD. What does it mean to be ‘Product-Led’?

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 96

The Product Coalition

JULY 6, 2022

The majority of such apps have undergone iterative and incremental development to enhance and improve their features. It is a methodology that is followed by a majority of software development companies today. It is a combination of processes and tools that helps startups create products and features that customers want.

Startups 124

Startups Feedback Software User Testing Product Research 124

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. Objective data on demand and at scale. Leveraging Alpha’s rapid consumer feedback platform, Battle’s team runs experiments to evaluate new feature ideas before engineering them.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. Objective data on demand and at scale. Leveraging Alpha’s rapid consumer feedback platform, Battle’s team runs experiments to evaluate new feature ideas before engineering them.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

UX Studio: Product Management

JUNE 23, 2020

Zignaly is a cryptocurrency trading platform that helps investors make the right trades by either copying other traders (copy-trading) or receiving trade suggestions based on technical and fundamental analysis (signals). In design thinking, we always focus on understanding our users and defining the problem before thinking about solutions.

Research Software 66

Research Software Feedback Software Reporting Tools User Testing 66

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Collect continuous feedback with multiple types of surveys.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

DISQO

DECEMBER 30, 2017

But the market is constantly changing due to the political environment and the daily emergence of new health technologies. According to Nwokah, Alpha has enabled the WellMatch team to run 100+ experiments per year, prioritize their roadmap, and drastically improve their product’s user experience.

Feedback Software 40

Feedback Software User Testing Healthcare Systems Review 40

Balsamiq

JULY 13, 2018

It's been such a rewarding process to spend an hour with a real customer talking about their real problems and how they use Balsamiq for a real use case. This is the kind of thing that analytics will never tell you. In this role, I find market problems worth solving, guide the creation of solutions and take the solutions to market.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. All these services that compete with local banks are possible with the same app downloaded for peer-to-peer payments.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52