Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! Just look at Bonjoro that recently released a case study about how they increased their trial to paid conversion rate by 32.7%. What Are SaaS Onboarding Tools? Tl;DR (Categories of SaaS Onboarding Tools).

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Department of Product

OCTOBER 5, 2023

Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. According to the company’s transparent product roadmap , the ‘follow’ feature will allow users to receive information about what happened on the call, without having to attend.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Userzoom

JUNE 13, 2019

Welcome to ‘ The UX of UserZoom ’ – a new regular series where we reveal how we’re using our very own research product to improve the UX of UserZoom itself! To show how UserZoom delivers valuable UX insights at any stage of the product development lifecycle. Then it’s time for analysis and reporting.

Product Research 110

Product Research User Testing UX Data Visualization 110

Userpilot

FEBRUARY 26, 2023

It involves tracking product adoption , service quality, financial, and customer relationship health to determine the customer’s likelihood to renew. Delivering top-notch customer service that offers on-demand support independent of support agents. Userpilot provides tools and features for creating the ultimate renewal playbook.

Feedback Software 83

Feedback Software Analytic Tools Customer Experience Customer Feedback 83

Department of Product

NOVEMBER 16, 2023

In practice, this could mean coworkers being able to ask questions about product initiatives or upcoming roadmaps which would be incredibly helpful. Another product unveiling a similar use case this week, albeit in a distinctly different category is Celonis. Transaction revenue grew 7.2%

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

Userpilot

OCTOBER 16, 2022

Using advanced segmentation to personalize the product experience based on user behavior, use case, product usage , and so on. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. How can you measure customer intimacy?

User Testing 93

User Testing Feedback Software Research Software Analytic Tools 93

Intercom, Inc.

OCTOBER 10, 2019

He’s also had a direct hand in the authorship of five books, including Information Architecture for the World Wide Web and Search Analytics for Your Site. UX designer are creating worlds, and people live in those worlds. We started off as a company that published books for UX people, and we continue to do that. Short on time?

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Userpilot

JUNE 29, 2023

Some best practices of effective documentation include experimenting with formats to see what works best, remembering simplicity is key, using analytics to identify friction areas , and listening to feedback. But to build fantastic documentation of your own, you need to choose the right tool for the job. What is user documentation?

Document 79

Document Analytic Tools Feedback Software User Testing 79

UX Studio

APRIL 6, 2023

Top 9 Web Design Companies UX studio Parachute Design Adchitects DD.NYC Embacy Bop Design League Design Agency Dotlogics 500 designs 1 – UX studio Award-winning web design company creating impactful experiences and powerful sites for all industries. UX studio is a web designing company founded by Dávid Pásztor in 2013.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Top 9 Web Design Companies UX studio Parachute Design Adchitects DD.NYC Embacy Bop Design League Design Agency Dotlogics 500 designs 1. UX studio Award-winning web design company creating impactful experiences and powerful sites for all industries. UX studio is a web designing company founded by Dávid Pásztor in 2013.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio: Product Management

JUNE 23, 2020

Prior to contacting UX studio , Zignaly had detected certain frictions in its customers’ first experiences with the product, which resulted in a suboptimal activation rate. On our side, we had one UX designer and one UX researcher, the latter of which also taking on the role of project manager. The problem. Remote kick-off.

Research Software 66

Research Software Feedback Software Reporting Tools User Testing 66

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Bain Public

OCTOBER 25, 2022

Connektica is a Montreal-based telecommunication company offering Test as a Service (TaaS) solutions for measurement of radio frequency components in space and ground applications. From there, we work together to unpack the potential challenges, as well as build new insights and perspectives. Explore, Evolve, Execute.

Product Research 52

Product Research Data Visualization Research Software User Testing 52

Userpilot

AUGUST 30, 2023

Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Your proactive customer support demonstrates how much you care about your customer and persuades more customers to stick with your product or service. Let’s see how you can reduce resolution time.

Customer Experience 81

Customer Experience Onboarding KPIs User Testing Customer Feedback 81

Balsamiq

JULY 13, 2018

It's been such a rewarding process to spend an hour with a real customer talking about their real problems and how they use Balsamiq for a real use case. This is the kind of thing that analytics will never tell you. As someone with a technical background, how did you learn wireframing and UX design?

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Bain Public

JULY 14, 2021

Bain Public acted as an Exclusive Product Advisor to OnDeck Canada in defining their roadmap. Bain Public brought new processes, tools and increased support with their SOAP™ 12-module approach. Our approach, product, expert advice and coaching helps entangle complex technology, people and roadmap dynamics. CLIENT ANNOUNCEMENT.

Strategy 52

Strategy Product Strategy Finance Roadmap 52

Userpilot

JUNE 9, 2021

They also ensure it fulfills the business’s wider objectives, do the initial research, user interviews, and collect user feedback and data. A Product Manager’s responsibilities include: defining the product strategy and roadmap, and running beta and pilot programs with early-stage products and samples.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

UX Studio

OCTOBER 2, 2018

According to American sociologist Earl Robert Babbie, “Research is a systematic inquiry to describe, explain, predict and control the observed phenomenon.”. You need to make sure that the tools fit the problem. descriptive-longitudinal case study). Data collection methods and a statistical analysis plan, if applicable.

User Testing 62

User Testing Research Software Product Research Customer Experience 62

UX Studio

NOVEMBER 26, 2018

At UX studio , we strongly believe that research provides the answer! And use other tools as well. A UX researcher would try to find answers by conducting interviews with potential users. The survey results would add a quantitative dimension to the qualitative insights. So not all research works the same?

User Testing 107

User Testing Market Research Product Research Research Software 107

Bain Public

JULY 29, 2021

Bain Public acted as an Exclusive Product Advisor to Bonjour Startup Montreal’s Startup Radar platform in defining their roadmap. By using the largest funding and collaboration opportunity pool, it creates value through opportunity matching tools, an easy-to-use dashboard to recommend matches across every part of the startup journey.

Startups 52

Startups Data Visualization Roadmap Dashboard 52

Balsamiq

JULY 13, 2018

It's been such a rewarding process to spend an hour with a real customer talking about their real problems and how they use Balsamiq for a real use case. This is the kind of thing that analytics will never tell you. As someone with a technical background, how did you learn wireframing and UX design?

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. A self-service SaaS sales process is best for companies with a simple and/or affordable product. Creating a user persona will help you target the right prospects and later use the same data to segment your in-app marketing.

Feedback Software 91

Feedback Software Research Software Reporting Tools Onboarding KPIs 91

Userpilot

OCTOBER 29, 2020

A good Product Marketer will be both analytical and creative, with excellent communication skills. All my tasks are around product – product updates, feature releases, video tutorial, written tutorials and so on…plus some data analysis”. Case studies showing how existing users have achieved success with your product.

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 95

Userpilot

AUGUST 23, 2022

Collect customer data and personalize their experience , remove friction with in-app guidance, gather feedback and act on it. Often it means: Establishing and maintaining relationships with your customers; Helping your customers achieve their goals; Assisting in the successful implementation of your products or services.

Customer Experience 75

Customer Experience Feedback Software Customer Feedback User Testing 75

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. So I’m using it as a case study to help you see how it works in practice. Why are these specific data points more important vs others?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Userpilot

NOVEMBER 2, 2022

Improve customer service to boost overall product value. Customers expect a timely, personalized customer service experience. Offer white glove service for customers in higher purchasing levels. Social proof is a powerful selling tool. You can collect them with a public roadmap , feedback widgets, or feature surveys.

Feedback Software 83

Feedback Software Research Software User Testing Product Research 83

PMLesson's Ace the PM Interview

JULY 13, 2020

HackerNoon reports PMs outpaced average job growth in the US by 5X in recent years!) You’ll also need: UX design experience. Great PMs have an intimate understanding of their audience, and have a feel for what constitutes above-and-beyond UX. Data competence. It’s your responsibility to build the product roadmap.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Userpilot

AUGUST 29, 2022

Why are marketing data insights critical when making strategic business decisions? With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. What is marketing data?

Data Visualization 90

Data Visualization Customer Feedback Customer Experience User Testing 90

Bain Public

FEBRUARY 3, 2022

Timechain is a Montreal-based fintech company that provides an alternative to traditional financial services; it is your one-stop shop for all things crypto! Their investment tool helps customers grow and manage funds effortlessly. Founded by fintech entrepreneur Louis Cléroux , Timechain hopes to decentralize finance for everyone.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Userpilot

DECEMBER 15, 2021

Whether it’s to pass data between platforms, get notifications in our Slack/Teams apps, or have workflows with more complex logic, we would all save a lot of time and headache if our apps worked together cohesively. Premium integration : Marketing automation tools – they enable automatic follow up with leads.

Customer Experience 87

Customer Experience Data Visualization Customer Feedback Webinar 87

Userpilot

FEBRUARY 17, 2021

What: This virtual experience brings together each key member of product teams from UX, Design, and Dev to build better products. It includes inspiring case studies to discover the practices of visionary teams across the world. More than 300 Product Managers and Product Marketers will collaborate, share insights, and network.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. You figure out what the barriers are internally from question to insight.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Intercom, Inc.

SEPTEMBER 12, 2019

A self-styled ‘jack of all trades,’ Gerry is looking to change the world on a variety of fronts: as the Principal Service Design Consultant for Humana Design, the CEO of TheAcademy.ie , and even a new human-centered design conference set to launch next year in Dublin. There is an ROI on good design. Who are you designing it for?

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Userpilot

JUNE 7, 2022

Here are a few tips on how to shift from a product-centric to a customer-centric approach: Have a public roadmap that welcomes feedback. A SaaS company that takes this approach focuses on customer research and uses the data gathered from the research to build products/features that users want. A perfect case study would be Apple.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Good Product Manager

MARCH 6, 2016

Our annual SiriusDecisions Summit (held this year from May 24-27 in Nashville) brings together 2500+ b-to-b leaders for four full days of data-driven best practices research, unveiling of new innovations across the b-to-b space and networking with an elite community of sales, marketing and product leaders. sRDmobd09x #ux #prodmgmt.

User Testing 79

User Testing Leadership Customer Feedback Product Research 79

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. You figure out what the barriers are internally from question to insight.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Last week, Alpha’s CEO Thor Ernstsson gave a presentation at the UX & Product Management Case Study Conference in Salt Lake City, Utah, to discuss how organizations are hindered by their inability to make quick and data-driven decisions. You figure out what the barriers are internally from question to insight.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40