Intercom, Inc.

DECEMBER 5, 2019

Over this same period, one tech company has emerged to become similarly entrenched in the everyday life of people around the globe. What can we, in the SaaS sector, learn from one of tech’s true behemoths? Be able to put an economic case to it. Get some great customer stories and case studies.

Feedback Software 118

Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

Mind the Product

OCTOBER 17, 2019

And while we all love a complex corporate challenge here at Red Badger, we’re also advocates of “tech for good” and using our skills to create social impact. We considered a number of hot topics, trends, technology and life certainties, and generated 150 ideas. But action is just as important as inspiration. Day 0: The Brief.

User Testing 77

User Testing Research Software Feedback Software Product Research 77

Usersnap

OCTOBER 22, 2023

Feature announcements: Hoisting the flag of innovation Case studies and real-world examples from Usersnap’s existing customers 5 essential customer engagement strategies for customer support Ahoy, the customer experience champions! The tech team takes over. Strategic NPS measurement: Listening to the winds of feedback 3.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. All the on-premise servers were overloaded due to a lack of understanding from technologists on what a transaction meant. Conclusion.

Weak Development Team 133

Weak Development Team Banking Customer Experience User Friction 133

The Product Coalition

MARCH 15, 2020

Product strategy should help you decide which problems need to be solved to make your product vision a reality. In product development, necessary actions and emergent information is rarely obvious or clear, which is why we need inductive reasoning. Product discovery is where you figure out the tactics, before heading for delivery.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

PMLesson's Ace the PM Interview

JULY 13, 2020

Bachelor’s in Marketing, an MBA, or a technical degree depending on which company you’re targeting.) From initial design and development through launch, upgrades, maturation, and eventually end-of-life, PMs are found wrangling other departments with competing priorities. Technical expertise. You don’t have industry experience.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

The Product Coalition

AUGUST 4, 2019

You will never learn anything by listening to theories: you must reflect on real case studies. Cracking the PM Interview For hopeful PMs looking for their next role Gayle McDowell, the author, is the Founder and CEO of CareerCup and the author of Cracking the Coding Interview and Cracking the Tech Career.

Books 60

Books Product Management Product Manager User Testing 60

Gainsight

JANUARY 17, 2020

From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Every week we review data to identify patterns. Our customer executives and our executive team also hold conversations to align on the joint vision that we’re building together.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Mind the Product

APRIL 6, 2020

Eighteen months ago travel tech company Almundo started to refine its processes to become a product-driven company. Product (and company) strategy is the backbone that guides product goal-setting and roadmap definition, although it’s sometimes overlooked or confused with having a vision. This is what we did.

Product Strategy 108

Product Strategy Strategy Feedback Software Customer Experience 108

BrainMates

FEBRUARY 26, 2019

Having played both roles immensely helps us build a long-term product and business vision. We are better at prioritisation, stakeholder management, effective communication, develop a taste for design, and build a more in-depth understanding about studying buyer personas. It happened with me too. This blog does the opposite.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

Product Bookshelf

FEBRUARY 13, 2017

There’s a lot you won’t find in other product management books; for example, a comprehensive review of different types of roadmaps, how to get to the next level in your product management career, and a product management skills self-assessment. Product management as a topic is vast. The Whole Product. That’s wonderful.

Product Management 81

Product Management Product Manager Management Management 81

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

Instead of fully integrating the technology and employees into itself, Northwestern Mutual saw value in maintaining LearnVest’s entrepreneurial and digital-first approach. Marketing generally was calling all the shots – in terms of the technology we were using, in terms of the approach, it was very siloed.”.

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

Userpilot

JULY 26, 2021

Being product-led means using product-led marketing like pain point SEO, product-focused sales enablement documents, and case studies showing customer success with your product. Focus on case studies of how customers have solved specific problems with your product. Product-focused sales enablement documents.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Intercom, Inc.

DECEMBER 13, 2018

Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress. Different products require different visions. One innovation behind Workplace is its News Feed-based algorithm , which has been fine-tuned to respond to work use cases.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

The Product Coalition

JULY 30, 2020

My suggestion is to have a vision for monetization and document the assumptions and goals before building the product. If you have enough users and enough development & design resources, you should go for it. After each booking, we would ask the user to rate the experience (an NPS score) and share a review about the doctor.

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

UX Studio

MARCH 11, 2024

You’re not expected to come up with the whole plan and the vision and the strategy that’s probably being done for you because you’re hired as a junior. Are you looking at reviews in the app store? The risk there is that you get sued in some cases, and the opportunity is that we have untapped market.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

UX Studio: Product Management

JUNE 23, 2020

Zignaly is a cryptocurrency trading platform that helps investors make the right trades by either copying other traders (copy-trading) or receiving trade suggestions based on technical and fundamental analysis (signals). Want our UX experts to review your site? The team: a strategic collaboration. Final deliverables.

Research Software 66

Research Software Feedback Software Reporting Tools User Testing 66

Userpilot

MARCH 18, 2021

Their job is to sell prospects on the vision of your company. Case Study Buddy. Excluding unqualified customers may mean your MRR may take a hit initially, but it will also develop a much stronger and loyal customer base for long-term growth. Marketing and sales are the engines of your growth. Joel Klettke.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

All About Product Management

JULY 29, 2010

What do you do when you’re a product manager (for web applications and tools) who has started a new job, assigned to an existing team who are just about to embark on the development of a range of new products and product features? The first step I took was to review the situation and give the team the opportunity to voice their opinion.

Product Research 54

Product Research Product Management Product Manager Software Review 54

Userpilot

JANUARY 21, 2021

Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Our last review complained that Appcues tours – which they call “Flows” – were passive and linear. Read a case study from an ex-Walkme user. They’ll be out of date! Source: appcues.com.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

The Product Coalition

MAY 11, 2022

the Product Manager is a sheepdog…” As a sheepdog, a Product Manager is “right at the nexus of all other teams” where he or she “ leads in defining the product vision , establishing the operational plan to get there, and then executing on it ”. a market problem) and should be leveraged to shape your product vision and direction.

Enterprise 112

Enterprise User Testing Feedback Software Technical Advisors 112

The Product Coalition

OCTOBER 21, 2019

But in our experience, everything can be done if the development team and project manager have deep expertise and, along with the product owner, carefully listen to each other and keep themselves open to cooperation. To be clear, we will not discuss how to start a software development project or which steps you should take to kick it off.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

Userpilot

JUNE 25, 2023

The Lean Product Playbook is a comprehensive guide to lean product development. Escaping the Build Trap: How Effective Product Management Creates Real Value by Melissa Perri helps SaaS product managers avoid the pitfalls of focusing solely on feature development. Author: Marty Cagan & Chris Jones Reviews: Amazon 4.6/5,

Books 98

Books Analytic Tools Data Visualization Product Research 98

Userpilot

SEPTEMBER 4, 2023

However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation. The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Userpilot

SEPTEMBER 4, 2023

However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation. The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. It’s marketing. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

UX Studio: Product Management

JULY 29, 2020

In most cases, however, we are only expected to deliver proven and tested design assets to developers in the form of a design system and sophisticated user flows. The three main contexts we have to listen to are: users, business -and technology, and everything in between. . Find purpose. Create alliances.

Leadership 56

Leadership Research Software Development Team Review Product Research 56

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

CardBoard

AUGUST 31, 2023

It’s a game-changer in product development. It’s like a common language that cuts through jargon and technicalities. Whether it’s developers, designers, or product managers, everyone can look at the map and understand what the user’s journey looks like and what needs to be built. You’re not alone.

Customer Experience 52

Customer Experience Customer Feedback Software Review Technical Review 52

The Product Coalition

MARCH 24, 2021

Narrowing Down the Battlefield Figure 1 shows the ‘Technology Adoption Life Cycle’ for discontinuous innovations. Figure 2: Target Customer Scenario Canvas Case Study: Business Intelligence Software Figure 3 shows a ‘Target Customer Scenario Canvas’ example for a company that offers business intelligence solutions for online shops.

User Testing 127

User Testing Research Software User Friction Customer Experience 127

Usersnap

OCTOBER 15, 2019

Poor development and testing workflows will result in slow progress, high costs and an unusable product. There are many tests to be run throughout your software development process. Each of the QA testing methods outlined above should be integrated into your development projects. Credits: Google Developers Blog.

Reporting Tools 51

Reporting Tools Feedback Software Research Software Data Visualization 51

UX Studio

FEBRUARY 15, 2024

You know, I’m going to talk about that, why that change happened, but basically what I do as of today is I help our clients to explore new ways to grow new product strategies, formulate product goals and product vision, and I also help shape the scope of the product. And also stay closely connected with UX and technology trends.

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. When most people think of product development, they imagine an in-person experience. Now we have HTML and CSS and JavaScript and it’s much, much more technical, as I’m sure the audience knows.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Userpilot

MARCH 25, 2021

In the end, we will use ourselves as a case study for why sometimes you can have the best of both worlds. Userpilot Case-study) Wrapping up. The cons of a free trial are lower conversion rates due to abandonment, disinterest, or abuse. What You Need To Know About Free Trial vs Demo. How about demo AND trial?

Demo 98

Demo Research Software Customer Experience Reporting Tools 98

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Read on for the Product Development Health Check Playbook written by Angus McDonald and Kayla Li.

Weak Development Team 149

Weak Development Team Reporting Tools Research Software Feedback Software 149