Userpilot

NOVEMBER 29, 2022

By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours. Our customer success platform, Userpilot enables you to create product tours, build interactive walkthroughs, and measure the success of what you’ve built.

Feedback Software 91

Feedback Software Analytic Tools Research Software Onboarding KPIs 91

Userpilot

DECEMBER 10, 2022

Tips to reduce user friction in SaaS: Fill empty states with engaging content to make it easier for users to get started. Define the happy path , then use in-app guides , such as checklists and progress bars to keep users on the right track. There are different types of user friction that can occur in SaaS. Interaction friction.

Customer Experience 87

Customer Experience User Friction User Testing Customer Feedback 87

Userpilot

MARCH 21, 2023

Let’s face it, product growth is just a broad term for turning prospective visitors into users for your SaaS product. But how do you actually convert visitors into paying customers for your SaaS business? There are many ways, but mastering SaaS landing page best practices is certainly one. Features/benefits.

Analytic Tools 52

Analytic Tools Research Software User Testing Data Visualization 52

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Customer focus is about researching and satisfying customer needs.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

Userpilot

DECEMBER 19, 2022

Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. Creating an ideal customer profile with research and data will make it easier to find sales-qualified leads through your B2B marketing strategies. Do your market research. User segmentation with Userpilot.

B2B 93

B2B User Testing Research Software Analytic Tools 93

eG Innovations

MARCH 28, 2023

We will be on hand to answer questions and offer a demo of the recently released version of our AIOps driven eG Enterprise (version 7.2) monitoring and observability platform including enhanced support for IGEL , Citrix , Microsoft AVD , Amazon WorkSpaces , VMware and all your favorite EUC and digital workspace products.

Reporting Tools 52

Reporting Tools Research Software Enterprise User Testing 52

eG Innovations

AUGUST 11, 2022

Recently, we hosted a great Citrix Monitoring Masterclass presented by George Spiers (Citrix CTP and Independent Citrix Architect) and Nanda Kumar (Director of Solution Delivery, eG Innovations). A demo and overview of Citrix Director and Citrix Performance Analytics and a discussion on licensing and value, use cases, limitations.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. User survey tool – Hotjar.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Feedback Software 87

Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. What is digital customer experience?

Customer Experience 75

Customer Experience User Testing Data Visualization Feedback Software 75

Userpilot

MARCH 3, 2022

This includes market research (potential employers), understanding product strengths (your value to the customer), iterative development (subsequent drafts), or refining the UI (formatting). Competence in using product analytics tools is a must for product managers, and the recruiters will be looking for them in your resume.

Data Visualization 84

Data Visualization Analytic Tools Technical Advisors User Testing 84

Userpilot

JUNE 22, 2022

The aim of the hook model is to make the user see your product as the obvious solution to their problem; this happens through repeated exposure until using your product becomes a routine behavior. In SaaS, the model gives the product teams the tools they need to develop products with high customer engagement rates.

Research Software 59

Research Software Feedback Software Customer Experience User Testing 59

Userpilot

JULY 13, 2022

Userpilot publishes well-researched and in-depth articles on all aspects of product management including product growth, retention, and adoption. Userpilot is a product growth and digital adoption software. SaaS Product Adoption: The Ultimate Guide. Amplitude is one of the most popular product analytics tools out there.

Blog 89

Blog Analytic Tools Research Software Feedback Software 89

eG Innovations

JANUARY 25, 2023

We will be on hand to answer questions and offer a demo of the recently released version of our AIOps driven eG Enterprise (version 7.2) monitoring and observability platform including enhanced support for IGEL , Citrix , Microsoft AVD , Amazon WorkSpaces , VMware and all your favorite EUC and digital workspace products.

Reporting Tools 52

Reporting Tools Research Software Enterprise User Testing 52

Userpilot

SEPTEMBER 28, 2022

Sometimes, poor customer experience is traceable to subpar products, so don’t stop making your tool great! In other words, the customer experience only ends when a user stops using your tool, and customer service is a brief experience that typically lasts from a few minutes to a couple of days at most. Source: zingle.com.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

AUGUST 18, 2022

Use gamification , like badges or certificates, to celebrate customer milestones and make the experience fun. Acquisition – When a user visits your website or app for the first time with a perceived value of your product and signs up for a trial or freemium version. Customer advocacy strategies for SaaS. Exploration. Motivation.

User Testing 88

User Testing Customer Experience Customer Feedback Feedback Software 88

Centercode

APRIL 9, 2020

Michael Flores, Avid : Will Ted’s user impact score system replace the current user score system or co-exist with it? What do you recommend that project managers do if their user score systems are already robust and carefully managed? Ellen Murphy, JUUL Labs : Hi Luke, yesterday you mentioned a mobile app coming in Q3/4.

Feedback Software 72

Feedback Software Analytic Tools Research Software Reporting Tools 72

Userpilot

DECEMBER 7, 2021

Hire a UX designer if you need someone to own the overall design process in your Saas business. To do this, they create customer-friendly visual elements that improve the usability and accessibility of a solution. Collaborating with the product team and cross-functional team members to deliver new solutions and features.

UX 85

UX Research Software User Testing Analytic Tools 85

ProductPlan

APRIL 5, 2022

So, you want to know they are selling accurately and hit on the specific value-adds of your solution. When training marketing staff on your new or updated product, you have to be clear on the new or updated product and its benefits because marketing will ultimately be the storytellers and message creators for the solution.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

Userpilot

JULY 8, 2021

Product management guides the development of a product at the intersection of technology, UX, and business. Product Management Certification by Product School is a cohort-based course that gives you a certificate recognized by hiring managers globally. Using relevant tools as a product manager. There’s also a mobile app!

User Testing 58

User Testing Research Software Analytic Tools Feedback Software 58

ProductPlan

APRIL 5, 2022

So, you want to know they are selling accurately and hit on the specific value-adds of your solution. When training marketing staff on your new or updated product, you have to be clear on the new or updated product and its benefits because marketing will ultimately be the storytellers and message creators for the solution.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Mind the Product

JUNE 19, 2018

Target market: Personas, verticals, use cases, … Use diagrams, visuals, or links to demos where possible. Major barriers to entry such as accreditations and certifications. Note that sometimes the most entrenched product is not even software, or a tech giant. ML Research. Summarize the: Value Proposition.

Data Visualization 89

Data Visualization Research Software Feedback Software User Testing 89

Intercom, Inc.

SEPTEMBER 10, 2018

That’s what live chat tools for sales teams make possible. We know that prospects do their homework in advance and research solutions on websites before reaching out. At Intercom, reps go through chat-specific training and certification programs to verify that they have successfully gained these skills.

Customer Experience 132

Customer Experience Research Software Product Research Data Visualization 132

Userpilot

JANUARY 28, 2021

That was 10 years ago, I now work as a senior digital PO looking after a platform for a bank. ”. I brought in the values I knew from writing the specs (what are the benefits for the customer and what problems will be solved with the software) to marketing and sales afterward and tried to bring the products into the market.

Research Software 97

Research Software Customer Experience User Testing Feedback Software 97

PMLesson's Ace the PM Interview

MARCH 15, 2022

Spending your days as a business analyst means you are constantly problem-solving, communicating with your team, creating solutions and working to improve the product. Researching strategies, working on enhancements and adjusting the product along the way to satisfy stakeholders is part of your daily grind.

User Testing 52

User Testing Research Software Product Management Product Manager 52

Userpilot

JUNE 4, 2020

And obviously – you won’t convince them with old-school marketing messages (imagine putting up a banner inside your app ‘we are the best app for you’ ) – every user sees what your product is like. So: self-serve onboarding is one of the most important investments you can make in your SaaS. You have one job.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Customer Experience 52