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Top Learnings From Gainsight University Data That Showcase the Business Impact of Customer Education

Gainsight

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That’s why we’ve made significant investments in our own customer education program, Gainsight University. And the results speak for themselves.

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The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.

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Customer Education Managers & Customer Success Managers: Who Does What?

Gainsight

” While customer education didn’t gain the widespread recognition it deserved until relatively recently, it’s quickly gaining mainstream status, and the role of Customer Education Manager (CEMs) is becoming common. What’s a Customer Education Manager (CEM)?

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Gainsight Grows Digital Success Platform With NorthPass Education Acquisition

Gainsight

Gainsight brings much of that technology together in a single digital customer success platform, including its latest acquisition of the customer education learning management system, NorthPass. Ovsyannikov explains that customer education is essential to a customer success motion. It has also helped create careers for some people.

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Customer Enablement Guide For SaaS: How to Empower Users Through Education and Drive Customer Success

Userpilot

Do you have a solid customer enablement strategy that empowers customers and turns them into power users? This article breaks down customer enablement for SaaS plus best practices to get started or improve your existing strategy. Customer enablement positions you for increased customer loyalty and satisfaction.

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How Digital Customer Education Can Win You More Business

Gainsight

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

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Customer Onboarding Lifecycle: How to Continuously Educate and Unlock Value For Your Users

Userpilot

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Effective strategies for primary onboarding: Greet users with welcome messages.