ProductPlan

APRIL 5, 2022

Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Create a formal certification program for more complex product offerings. These certification programs—offered in addition to the core training elements—allow partners and customers to become experts.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

Userpilot

AUGUST 18, 2022

In this article, we go over how to drive customer advocacy and also include strategies to improve customer retention and loyalty. Use gamification , like badges or certificates, to celebrate customer milestones and make the experience fun. Offer opportunities to share their knowledge in podcasts, webinars, videos, or at events.

User Testing 90

User Testing Customer Experience Customer Feedback Feedback Software 90

Gainsight

SEPTEMBER 8, 2020

Back then, the account management team was charged with supporting customers despite not having a solid CS infrastructure or strategy. That had to change, so Kristi initiated a step-by-step transformation process based on four clear objectives. Build your plan and strategy before deploying the technology.

Feedback Software 52

Feedback Software Reporting Tools Data Visualization Customer Experience 52

BrainStation Product Management

NOVEMBER 27, 2018

While there’s no one-size-fits-all strategy to landing this kind of role, there are strategies you can keep in mind to get you to that dream job. Find out more about BrainStation’s Product Management certification courses. . ” Increasingly, this strategic plan involves continuing education.

Product Management 68

Product Management Product Manager Weak Development Team Certifications 68

ProductPlan

APRIL 5, 2022

Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Create a formal certification program for more complex product offerings. These certification programs—offered in addition to the core training elements—allow partners and customers to become experts.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Userpilot

JANUARY 26, 2023

Provide self-service options, such as a knowledge base , to meet customer expectations and take the load off your support team. Decrease the demand for customer support A good user onboarding strategy will set customers up for success. It includes adding fun elements to your UI, like badges, certificates, and more.

Analytic Tools 93

Analytic Tools Feedback Software Customer Experience Data Visualization 93

The Product Guy

JANUARY 10, 2017

Chris has over 15 years of experience in leading product, BD and strategy. This year, the first nominator of Chris received a $100 gift certificate to Amazon.com. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group. The nomination period for The Best Product Person of 2017 has begun!

Certifications 60

Certifications Engineering Positioning Product Management 60

The Product Guy

JANUARY 23, 2017

It is taking everything before him from a military strategy standpoint and boiling it down to key ways to think about strategy. This year, the first nominator of Chris received a $100 gift certificate to Amazon.com. His presentations while in the US military and the research path he took to that point is fascinating.

Product Management 60

Product Management Product Manager Management Management 60

Userpilot

AUGUST 31, 2022

You can also increase revenue here with the right account expansion strategies. Strategies and best practices for creating raving fans for your SaaS. Improve customer service by creating a resource center with a variety of self-help guides, including micro videos , knowledge base articles, interactive walkthroughs, webinars, etc.

Feedback Software 81

Feedback Software User Testing Customer Experience Onboarding KPIs 81

Userpilot

OCTOBER 23, 2022

This is a knowledge base of content that will answer customer questions on demand, usually with a mix of video tutorials, case studies, and help articles. Elements like, progress bars , fun characters or animations, badges, and certificates keep motivation high. Level up your customer service with a self-serve resource center.

Feedback Software 88

Feedback Software User Testing Customer Feedback Customer Experience 88

eG Innovations

AUGUST 23, 2022

Leveraging Azure Advisor to reduce costs is a common strategy for users deploying services such as Azure Virtual Desktop (AVD) on Azure at scale. Alerts can be closed with traceable information on the reasons for decisions transparent via the “Fix History” Knowledge base system. Operational Excellence. High Availability.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Userpilot

NOVEMBER 24, 2022

Award them course completion certificates to boost their self-esteem, and reward them with gift cards and discounts to nurture better relationships. Incorporating product education into your overarching customer education strategy will make it easier for your users to find the features that will benefit them the most.

Feedback Software 89

Feedback Software Analytic Tools Reporting Tools Data Visualization 89

The Product HQ

MAY 10, 2024

A group PM needs to possess the fundamental techniques and knowledge related to the product and the industry. For example, if you are an API product manager, get the essential knowledge on APIs and grow your knowledge base with time. Following is the list of managerial tasks you need to know to transition into a group PM.

Customer Experience 52

Customer Experience Product Management Product Manager Research Software 52

Gainsight

JULY 25, 2023

Things like assignments, recommendations, just-in-time learning, and full-blown training and certification are important to ensure customers use the software after purchase and use it to its fullest potential to support their needs. Ovsyannikov explains that customer education is essential to a customer success motion.

Analytic Tools 52

Analytic Tools Feedback Software Education Generative AI 52

Userpilot

AUGUST 24, 2022

Do you have a solid customer enablement strategy that empowers customers and turns them into power users? This article breaks down customer enablement for SaaS plus best practices to get started or improve your existing strategy. For this, you can use gamification elements like badges, certifications, loyalty points, etc.

Feedback Software 79

Feedback Software User Testing Customer Experience Customer Feedback 79

Intercom, Inc.

MAY 18, 2022

Our Information Security (InfoSec) team safeguards our customers’ trust in our platform and we are evidenced by our SOC2 Type II and HIPAA attestation reports and ISO27001 certification, so that businesses can collect and store data with peace of mind. First-party data, second to none experiences.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

AUGUST 29, 2022

How effective is your customer training strategy? Don’t use text alone for your in-app tutorials or knowledge base content. Customer training examples: Hubspot’s training & certification academy and Kommunicate’s in-app customer training. Hubspot’s customer training and certification program.

Analytic Tools 81

Analytic Tools Feedback Software Customer Experience User Testing 81

Userpilot

OCTOBER 15, 2022

Celebrate important milestones and motivate customers to engage with certificates, badges, or fun characters. Investing in your customer experience strategy positively affects your customer lifetime value too. To celebrate wins, use gamification elements such as badges, certificates, and characters that recognize accomplishments.

Customer Experience 90

Customer Experience B2B User Testing Customer Feedback 90

Userpilot

DECEMBER 10, 2022

Embed your educational resources into your knowledge base for a better experience. The brand understands how challenging learning a new language is, so they make it fun with gamification elements like badges and certificates. Use celebratory modals, badges, points, or even certificates to drive users to the finish line.

Customer Experience 89

Customer Experience User Friction User Testing Customer Feedback 89

Userpilot

NOVEMBER 29, 2022

Effective strategies for creating onboarding tours. To increase your chances of creating an effective onboarding experience, here are some strategies you should implement: Replace linear onboarding tours with interactive walkthroughs. Remember to keep this survey short and interesting to avoid boring users out. Source: Calendly.

Feedback Software 93

Feedback Software Analytic Tools Research Software Onboarding KPIs 93

Userpilot

MARCH 24, 2023

Whatfix lets users create interactive user guides and knowledge bases easily. In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Allows you to develop knowledge bases for self-help solutions. Pros of Whatfix?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

SEPTEMBER 28, 2022

We’ve outlined 20 proven strategies to help you! Include different content formats to make your center rich and engaging— videos , case studies, knowledge base articles, etc. Use gamification elements such as badges, certificates, characters, etc, to make customers happy. A resource center created with Userpilot.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

MARCH 20, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. All in all, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience, Why do you need tools for building interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

eG Innovations

AUGUST 11, 2022

We make a product designed to minimize the level of Citrix knowledge required to use it and the product’s built-in knowledge base and documentation. Many of our own staff are Citrix domain experts and as a result have undertaken various Citrix Certification qualifications.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Userpilot

FEBRUARY 21, 2023

Then you can segment users who haven’t reached the goal and implement a number of strategies to activate them. Add in-app guides, and video tutorials, and give users access to search the knowledge base or reach out to support. Pros of Apty? Apty is a robust tool for your onboarding and adoption needs.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

eG Innovations

AUGUST 3, 2021

17 Is there a way to analyze failed logins based on the failed factor (LDAP/RADIUS/2FA/Certificate)? Is there a way to analyze failed logins based on the failed factor (LDAP/RADIUS/2FA/Certificate)? There are also many settings that can be incorporated via Citrix’s WEM (Workspace Environment Management).

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

Then you can segment users who haven’t reached the goal and implement a number of strategies to activate them. Add in-app guides, and video tutorials, and give users access to search the knowledge base or reach out to support. Pros of Apty? Apty is a robust tool for your onboarding and adoption needs.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52