Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Discovering unmet customer needs, pain points, and desires—AKA opportunities. The opportunities represent customer value.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

UX Planet

JANUARY 10, 2025

A career in product design offers just thata unique opportunity to bring your ideas to life while shaping the future of technology, sustainability, and user experiences. Data-Driven Insights: Analyzing user behavior, AI offers insights that guide design decisions. for transcription and insights.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Prompt samples based on real Data on how customers source for cars in rental marketplaces.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

The Product Coalition

OCTOBER 13, 2024

What user needs are we addressing? Stay focused on relevant insights. This will give the hiring team insight into your thinking and show that you can confidently navigate ambiguity. Your unique insights and decision-making process are what hiring managers want to see. Are there market trends that impact this decision?

Feedback Software 148

Feedback Software Data Visualization User Testing Customer Feedback 148

UX Planet

FEBRUARY 3, 2025

Youre not just showcasing your skillsyoure selling your ability to solve problems, think creatively, and make users fall in love with yourdesigns. By weaving in the right phrases that highlight your creativity, technical chops, and user-centric mindset. Designed user-centered interfaces based on extensive user research and testing.

Research Software 109

Research Software Feedback Software User Testing ChatGPT 109

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Lenny Rachitsky

JUNE 1, 2025

He is known for his “extreme dogfooding” ethos—personally completing almost a thousand Uber driving and delivery trips to sharpen his product insight and user empathy—and his “ship, ship, ship” mantra, which drives rapid iteration across Uber’s global teams.

Research Software 102

Research Software ChatGPT Data Visualization User Testing 102

Lenny Rachitsky

APRIL 27, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: Enterpret —Transform customer feedback into product growth Airtable ProductCentral —Launch to new heights with a unified system for product development Vanta —Automate compliance. Launching five products simultaneously was a transformative move.

Feedback Software 106

Feedback Software Technology Customer Feedback ChatGPT 106

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Lenny Rachitsky

MAY 19, 2025

A step-by-step process for creating GPTs that “think like you” by reverse engineering your own decision criteria 2. Practical techniques for improving team writing and presentations with AI-powered feedback 4. Why GPTs are the perfect tool for scaling good management practices without requiring prompt engineering skills 5.

User Testing 82

User Testing ChatGPT Feedback Software Research Software 82

Product Innovation Educators

OCTOBER 9, 2023

You have to capture feature understanding from customers upwards of a year before you release the product. We try to learn little bits about what the customer needs and turn that into value we can build into the application. You could produce a CSV and ask the customer if that is the output that solves their problem.

User Testing 301

User Testing Customer Experience Product Research Research Software 301

The Product Coalition

SEPTEMBER 24, 2024

Here’s how you can apply the ‘User Outcome Connection’ and get results. In some instances, these innovations feel like game-changers, set to transform the experience for users across the board. The real difference lies in whether these features address genuine user needs. Let’s talk about how to use AI where it matters most.

Reporting Tools 147

Reporting Tools Data Visualization Artificial Inteligence Research Software 147

UX Planet

APRIL 19, 2025

Systems like ChatGPT, Claude, Midjourney, and DALLE are not just assistants; they are collaborators with creative capabilities of theirown. How can we protect vulnerable users? I realized much of the user frustration with generative AI systems stems from a mismatch between expectations and actual performance.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. With the release of ChatGPT, it seems like a digital assistant has arrived. What is ChatGPT? Let’s get started!

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. But only if we use the right methods.

User Testing 242

User Testing Customer Experience Customer Feedback User Friction 242

Lenny Rachitsky

MAY 25, 2025

At OpenAI, she established marketing foundations for ChatGPT for consumers and enterprises, as well as their developer API platform. Turn awareness into “use-case epiphanies”: OpenAI didn’t need more eyeballs; it needed to teach people how ChatGPT fits their daily work.

Analytic Tools 86

Analytic Tools User Testing ChatGPT Marketing 86

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Why do you need to talk to a customer? Can we get access to customers?

Product Research 321

Product Research User Testing Research Software Feedback Software 321

The Product Coalition

APRIL 28, 2023

Product Management is a challenging and dynamic field that requires constant adaptation to new technological developments on the one hand and changing customer and market demands on the other hand. You probably heard about chatGPT and the daily changes in the field. AI can also be used to analyze customer feedback and sentiment data.

ChatGPT 97

ChatGPT Reporting Tools Feedback Software Research Software 97

Lenny Rachitsky

JUNE 24, 2025

Below is an “explain it to me like I’m 5” definition of the 20+ most common AI terms, drawn from my own understanding, a bunch of research, and feedback from my most AI-pilled friends. Some, which focus on language—like ChatGPT o3 , Claude Sonnet 4 , Gemini 2.5 but not really.

Artificial Inteligence 133

Artificial Inteligence Data Visualization ChatGPT Research Software 133

Product Innovation Educators

JULY 22, 2024

Get to Know Your User (30 minutes) First things first – who are you solving for? This step is all about understanding who your user is. Dig into the Problem (30 minutes) Now that you know your user, it’s time to get to the heart of the issue. ” Perhaps users are spending a lot of time on manual tasks.

User Testing 301

User Testing Data Visualization Research Software Feedback Software 301

UX Planet

FEBRUARY 25, 2024

I have been using ChatGPT Pro every day for a year now and Gemini Advanced every day for a week. ChatGPT Pro vs Gemini Advanced Now let’s test each of them with different prompts to showcase different scenarios and results. ChatGPT Pro Response Sure, I’ll create five simple and effective email templates for cold emailing.

ChatGPT 98

ChatGPT User Testing Customer Feedback Research Software 98

UX Planet

NOVEMBER 13, 2024

Maybe you’ve even tried some popular AI tools, like the good ol’ ChatGPT. Well, stick with me as I walk you through the right AI tools for user research, ideation, wireframing, color generation, and UI design. For example, specify different user scenarios to see a broader range of ideas. What do I mean by that?

Research Software 105

Research Software Feedback Software Data Visualization UX 105

Intercom, Inc.

JANUARY 31, 2023

The arrival of ChatGPT just eight weeks ago was a watershed moment. And Intercom’s area of focus – customer service – is among those most poised to benefit. ChatGPT suffers from “hallucinations” – confidently providing incorrect information.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

UX Planet

MAY 1, 2025

Artificial intelligence is not just a backend technology anymoreits now front and center in the user experience. Chatbot &Copilot Example: ChatGPT, Bing Copilot, Khanmigo, DuolingoMax Conversational AI is everywherefrom productivity tools to learning platforms. The key challenge here is designing trustworthy and helpful dialogues.

Feedback Software 71

Feedback Software Artificial Inteligence ChatGPT Generative AI 71

Product Talk

JANUARY 10, 2024

Image created by ChatGPT 4 using DALL-E 2 Happy New Year! No, I don’t mean interviewing GPTs instead of talking to real customers. I am experimenting with a custom GPT that can simulate a customer for the purpose of supporting story-based interview practice—not replacing the real thing.

Feedback Software 287

Feedback Software Product Research ChatGPT Travel 287

Product Innovation Educators

JULY 29, 2024

ODI shifts focus from generating ideas to understanding and addressing customer needs, leading to more successful products and innovations. This failure led to a crucial question: What if we knew beforehand how customers would judge our product? ” This question led to valuable insights.

Data Visualization 284

Data Visualization Research Software Product Research Product Management 284

The Product Coalition

MARCH 14, 2023

As a product manager, one of the most significant challenges in app development is designing an intuitive prototype that meets the needs of the target audience and gathering user feedback quickly for iteration. We will use a combination of CHatGPT and AI Art to see if it can aid to product manager to quickly prototype ideas.

ChatGPT 78

ChatGPT Feedback Software User Testing Customer Experience 78

UX Planet

JANUARY 18, 2024

It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. If you’d like to try it out, here’s how to use InVideo to create video content in ChatGPT. And you can bump up Users for a team. The ChatGPT version does everything for you. Why make it harder?

ChatGPT 98

ChatGPT Feedback Software Customer Experience Customer Feedback 98

UX Planet

JUNE 20, 2025

But in doing so, with only AI tools like ChatGPT and Cursor as teammates, I ended up rediscovering something familiar: that what makes a product truly work — understanding people, their needs, and designing around that — still comes from design thinking. I explained the problem to ChatGPT like I would to a colleague. The insight.

ChatGPT 59

ChatGPT Product Research User Testing Customer Experience 59

Product Innovation Educators

AUGUST 26, 2024

In this episode, Tiffany Price explains how AI impacts workplace culture, team dynamics, and leadership strategies, offering insights for product managers in this evolving landscape. The Impact of Generative AI on Workplace Culture Generative AI, like ChatGPT, is a hot topic in many organizations.

Data Visualization 290

Data Visualization Research Software Generative AI Artificial Inteligence 290

People-First Product Leadership

NOVEMBER 5, 2024

This guide breaks down the essentials: Customer Insight, Market Analysis, Organizational Impact, and Technical Mastery. Back to product sense - some people naturally grasp what users want and how markets work. Raise the bar: Seek guidance from experienced product leaders and learn from their insights.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Product Innovation Educators

OCTOBER 14, 2024

We need to figure out how to use AI to make products that customers will love, while also dealing with all the new things AI brings to the table. Persona Generation AI can help create more detailed and data-driven user personas, including the generation of synthetic personas based on market trends and user data.

Artificial Inteligence 243

Artificial Inteligence Research Software Data Visualization Reporting Tools 243

The Product Coalition

JUNE 18, 2023

Faster & Better Emails: With ChatGPT , Lavender , compose , or equivalent, product managers can craft thoughtful emails quickly and save 1–2 hours a day. Jasper , Grammarly , Trolly, or ChatGPT reduces your copywriting time by 50%. Here are new tools that will boost their productivity.

Data Visualization 148

Data Visualization Feedback Software ChatGPT Product Management 148

Lenny Rachitsky

MAY 15, 2025

Dmitry Zlokazov is the head of product at Revolut, the $45 billion fintech giant operating in over 50 countries, serving more than 50 million customers, and producing some of the world’s top product leaders. Never compromise on polish: While MVPs can have limited functionality, Revolut never compromises on quality and UX.

Weak Development Team 79

Weak Development Team Technical Review Software Review Feedback Software 79

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. What makes this guide extra special? Coffee Shops (e.g.,

User Testing 148

User Testing Product Research Customer Experience Customer Feedback 148

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Alchemer Pulse is Alchemer’s text analysis tool, built for discovering insights from your CX data.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100