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12 Best NPS Software and Survey Tools to Consider

Userpilot

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.

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11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Let’s review everything your customer success team has to do in the absence of any customer success tools. That’s where CSM tools come in, to proactively manage all of the above and more. Best customer success software for startups and small companies. Defining a customer success tool and other FAQs.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Moving from Solutions to Problems

Folding Burritos

People from all over the company come to you with feature requests and ideas. What we want is to create a culture where stakeholders come to us with problems, rather than ready-made ideas and solutions (i.e. Why Solutions Suck and Problems Rock. Solutions and ideas are often half-baked. Solutions are harder to break down.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

But today, dashboards and visualizations have become table stakes. Think your customers will pay more for data visualizations in your application? Five years ago they may have. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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What is Self-Service BI: Benefits, Use Tools, Considerations 

Reveal

Reveal Embedded Analytics Today’s business users expect more than static dashboards or delayed reports. That is the promise of self-service BI: giving users direct access to the answers they need without relying on data teams or filing support tickets. Traditional BI tools were not built for embedded use cases.

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How Alchemer solves the biggest challenges in digital feedback

Alchemer Mobile

To better understand the common challenges organizations face with digital feedback tools, we conducted a comprehensive market research study that revealed several critical pain points. When one tool gathers feedback via email and another through your website, consolidating all that data and customer feedback can be nearly impossible.