Userpilot

MAY 9, 2024

TL;DR Happy customer service refers to all the efforts a company makes to ensure customers are satisfied, delighted, and have a positive experience across all interactions. Customer happiness extends beyond satisfaction to include the customer's overall emotional state as they interact with your company.

Data Visualization 88

Data Visualization Reporting Tools Customer Experience Customer Feedback 88

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like. What is customer self-service?

Feedback Software 90

Feedback Software Customer Experience Analytic Tools Embedded Analytics 90

Userpilot

MARCH 31, 2023

We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. Track in-app feature usage to identify and remove friction points. moment (i.e.

Onboarding KPIs 75

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 75

The Product Coalition

JULY 3, 2018

Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs. With Support Hero, you can embed your Help Center within your app.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Host webinars to educate and interact with your audience.

User Testing 94

User Testing Feedback Software Research Software Analytic Tools 94

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . Ready to launch your product-led growth plan?

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

JUNE 19, 2023

TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. Unlike self-hosted LMS, a SaaS LMS vendor manages the server infrastructure and takes care of the updates and maintenance. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Systems Review 83

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 76

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 76

Antwak Blog

MARCH 26, 2021

Although e-learning was merely a choice for students, particularly those who could not travel to their education faculty, e-learning was effectively required by the pandemic as a fair and safe alternative for perpetuating education during a time of lockdown or quarantine. Learning Analytics : Leveraging Data to enhance learning.

Embedded Analytics 52

Embedded Analytics Data Visualization Artificial Inteligence Analytic Tools 52

Userpilot

NOVEMBER 16, 2022

It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Provide educational content to offer self-service support on-demand.

Feedback Software 90

Feedback Software Analytic Tools B2B Embedded Analytics 90

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. And your role at a customer success team?

Analytic Tools 76

Analytic Tools Feedback Software Research Software Data Visualization 76

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 92

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 92

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Here’s how to measure product adoption using product analytics. That’s why in-product analytics are so critical to product adoption progress.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Userpilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Customers are more likely to stick with a company after receiving excellent customer service. Sales analytics to identify better-qualified prospects and improve your marketing strategy.

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Experience 85

Intercom, Inc.

JANUARY 20, 2021

Most companies spend huge budgets creating content to get people to sign up to their product. At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers. At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving. And your role at a customer success team?

Analytic Tools 63

Analytic Tools Feedback Software Research Software Data Visualization 63

Userpilot

JANUARY 29, 2023

Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Why is product experience important for SaaS companies? Userpilot: in-depth product education through Product Adoption school Userpilot is a product growth tool that helps product teams deliver personalized in-app user experiences.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

APRIL 23, 2021

Like – my user persons is: “a SaaS product marketer who works for a large company and is in charge of increasing first-month retention” or “a UX product designer in a UX team, who is in charge of prototyping, building, and optimizing the onboarding user flow”. All in one dashboard. You’re looking for details.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

MARCH 23, 2023

As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. 3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: moment faster. #3:

Feedback Software 90

Feedback Software Research Software User Testing Customer Experience 90

Userpilot

DECEMBER 3, 2022

Reach: This is the first stage when customers become aware of a company through advertising campaigns or word of mouth. Acquisition: At this stage, customers take action and start to interact with the company by visiting its website, booking a demo call, or starting a free trial. Customer Experience Lifecycle Map. Here’s how.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. By educating your customers , you allow them to discover the full potential of the product and learn how to use it. As a product or marketing manager , you’re probably getting an idea of how important willingness to pay is for SaaS businesses.

Research Software 92

Research Software Feedback Software Analytic Tools User Testing 92

Userpilot

APRIL 29, 2022

A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. A SaaS company needs to hire a client onboarding specialist because they drive customer adoption and retention from the very steps of the user journey. company size.

Feedback Software 83

Feedback Software Analytic Tools Data Visualization Reporting Tools 83

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. But with so many platforms out there, which one should your SaaS business choose? 4) In-app contextual help that educates customers about the value of features over and over.

Analytic Tools 90

Analytic Tools Research Software Data Visualization Product Research 90

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Traffic analytics on Hubspot.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Customer Experience 98

Intercom, Inc.

OCTOBER 5, 2018

Customer retention is the rate at which your business can keep its paying customers over a given period of time. Customer retention is important to any growing company because it measures not only how successful they are at acquiring new customers, but how successful they are at satisfying existing customers. Retention isn’t binary.

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. By using analytics in Amplitude, our team found our customers’ retention was related to how often they learned something from an Amplitude chart and shared that learning with their network.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

NOVEMBER 29, 2022

Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. – Create an in-app help center to educate and support customers. Customer churn data tells you how many customers have stopped using your product or service over a period of time. You’re in the right place!

Data Visualization 93

Data Visualization Customer Feedback User Testing Customer Experience 93

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Education: Improve learning outcomes effectively. See Reveal in Action.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

FEBRUARY 15, 2023

Loom utilizes in-app video tutorials to provide contextual guidance and educates users on how to use the product. With Userpilot , you can build custom product tours with various UI patterns , gather user feedback directly by launching in-app microsurveys, and track user behavior with powerful analytics capabilities.

Feedback Software 86

Feedback Software Analytic Tools Onboarding KPIs User Testing 86

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. It’s a company-wide thing, because it also extends to sales and product.

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Userpilot

SEPTEMBER 12, 2022

Implement in-app self-service support to provide help whenever they need it. Overall, the best customer delight strategy is the one that’s ingrained in the company’s culture and encourages all teams to collaborate on this effort. Customer delight is not one growth metric you can track using a product analytics tool.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

MAY 20, 2024

Are you doing enough to lead your company toward product-led growth ? Given the right product growth tools you can transform your product into a self-growth machine. UserGuiding is the best user onboarding software for small companies. ClickUp is the best project management tool for SaaS companies. Don’t fret!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

DECEMBER 3, 2022

UX design (also known as user experience design) is the element that makes up a user’s interaction with your company online. Instead, fill this white space with educational content that will help them achieve value faster. Create a resource center as part of your UX improvements strategy and enable self-support for users.

Feedback Software 92

Feedback Software Research Software Analytic Tools User Testing 92

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Education 94

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52