Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business. What is user onboarding?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Userpilot

SEPTEMBER 1, 2024

Looking for a Google Analytics alternative that offers better customization, improved product analytics , and more data accuracy? Google Analytics offers features such as event tracking , funnel analysis , segmentation , and audience reports. Incomplete data due to ad blockers and data sampling. Slows down website performance.

Data Visualization 102

Data Visualization Analytic Tools Research Software Reporting Tools 102

Lenny Rachitsky

SEPTEMBER 3, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. He spent the past decade as a VC and product leader helping world-class companies like Faire, Quizlet, and Ibotta accelerate their growth. This makes products less sticky and retention more difficult.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Userpilot

JULY 29, 2024

We’ll cover everything from identifying key data sources and effective collection methods to analyzing data and making data-driven adjustments to your product marketing strategies. There are two primary ways: use sheets for customer data sourcing and comparison or work with analytics tools like Userpilot. Track in-app behavior.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JUNE 28, 2024

TL;DR Customer feedback is any information shared by users regarding your product or service. Product analytics such as heatmaps also reveal user sentiment. For example, engagement levels that a heatmap shows reveal a lot about how the user perceives a specific part of the product. Let’s dive right in!

Feedback Software 102

Feedback Software User Testing Customer Feedback Analytic Tools 102

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service.

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Indicative

MARCH 12, 2021

The big challenge for SaaS companies today isn’t customer acquisition—it’s activation, getting those leads to fully adopt the product and become long-term active users. That means SaaS product and marketing teams need to shift their focus toward product adoption. A Framework for Driving Product Adoption.

Onboarding KPIs 101

Onboarding KPIs Analytic Tools Product Research Customer Experience 101

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Let's jump right into it!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Mixpanel is a good choice for retention analytics and it comes with features such as funnels, paths, user segmentation analysis, and behavioral analytics. Set up your metrics to measure growth and retention.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for retention analytics and it comes with features such as funnels, paths, user segmentation analysis, and behavioral analytics. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR GainsightPX is a good choice for interactive user guides and it comes with features such as user segmentation, onboarding checklist, tooltips, and in-app messaging. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for SaaS analytics and it comes with features such as funnels, paths, user segmentation analysis, and behavioral analytics. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Technical Review 52

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

NOVEMBER 5, 2023

Why does it matter for product teams and what are its benefits? TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value. This allows them to drive account expansion and product growth.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Mironov Consulting

SEPTEMBER 15, 2019

For instance, “how do we think this change to the onboarding workflow will shift user behavior?” Increasing, though, companies are building statistical or AI/Machine Learning features directly into their products. Ultimately, we build better products collectively. And creates a storehouse of resonant insights.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 31, 2024

Do you sit at night wondering how your users interact with your product? You can get the answers you need simply from product management analytics tools. To help you know which tool to use, this article will cover the ten best product analytics tools. Do they like it? Are you confused about using it?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. After all, while metrics help us measure the impact of our work, they only support a narrative. Then, it’s a matter of investing on onboarding and set them up for success. Combining metrics for better insights.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

JULY 26, 2022

While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Qualitative feedback is customer-generated feedback about a product or its features through open-ended questions. You’re not alone.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

SEPTEMBER 4, 2023

Discover how to achieve remarkable growth results through customer journey optimization at the upcoming Product Drive talk by Audrey Melnik (Co-Founder of Unlocking Growth). Tactics, like lead nurturing through emails and personalized product recommendations, help drive acquisition. Register here for FREE! The goal is repeat purchases.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Userpilot

JULY 2, 2021

Customer expansion strategies can include elements of upselling, promoting add-ons, or advertising rarely-used features. Remarketing is cheaper than customer acquisition and existing users are far more likely to buy in comparison to new prospects. Showcasing features at the appropriate time can speed up growth on your SaaS platform.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Strategy 98

Userpilot

JUNE 4, 2021

Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

OCTOBER 30, 2023

There are plenty of tools for user behavior analysis on review sites, but they don’t make the choice any easier. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Let’s compare them! Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 30, 2023

There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. The no-code solution focuses on increasing user engagement and driving feature discovery.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Events 52

Userpilot

OCTOBER 30, 2023

There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Let’s compare them! There is a better tool for your SaaS than Heap!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 16, 2024

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

MARCH 18, 2024

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

OCTOBER 30, 2023

There are plenty of tools for user analytics on review sites, but they don’t make the choice any easier. TL;DR User analytics is the process of capturing and analyzing user behavior within your product. With Heap, you can track user interactions in real time across all touch points within your product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

MARCH 16, 2024

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Chameleon is a product adoption platform. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

SEPTEMBER 28, 2022

In comparison, customer experience sums up all interactions before that user becomes a customer and after contacting your support, all the way until they churn. Personalize product experiences and communication based on user needs. Track and improve customer experience KPIs and metrics at different touchpoints.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

MARCH 16, 2024

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Appcues is a robust product adoption and user onboarding platform for web and mobile apps. Get a Userpilot demo and drive your product growth code-free.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

MARCH 18, 2024

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business. Is Whatfix or WalkMe the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

MARCH 16, 2024

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

MARCH 30, 2024

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

MAY 17, 2024

Looking to incorporate gamification UX strategies into your product design? We also explored how to avoid common gamification challenges and maximize product engagement. TL;DR UX gamification is the application of game design elements when building websites, mobile applications, and other digital products.

Customer Experience 52

Customer Experience UX Onboarding KPIs Data Visualization 52

Userpilot

MARCH 16, 2024

And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

MAY 26, 2024

With so many alternatives on review sites, it’s a bit tricky to really choose one. Spekit doesn’t have traditional customer feedback collection features like qualitative surveys or NPS dashboards. Get a Userpilot demo and drive your product growth code-free. Is Userlane or Spekit the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52