Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. What is customer communication management software?

Customer Communications

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software

Product Innovation Educators

FEBRUARY 20, 2023

PDMA invited me to their conference, which was in Orlando, Florida, to interview some of their speakers. This speaker emceed the conference and presented on Lean Product Management: How to Achieve Product-Market Fit. Find out why the problem is important to your customer. And how satisfied are they with the current solution?

User Testing

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence

Userpilot

JUNE 4, 2024

Triggering post-event survey questions can significantly boost your response rates and the quality of your user feedback. TL;DR Post-event surveys are relevant to the experience that your users are having at the moment. These can measure: Overall satisfaction. Additional feedback. Additional feedback.

Feedback Software

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools

Userpilot

AUGUST 6, 2024

No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. We also look at examples of SaaS products with excellent engagement strategies. To turn them into loyal customers. Let’s get started.

Feedback Software

Userpilot

JULY 20, 2024

TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement. They combine insights from user research , data analytics, and design thinking to create cohesive and compelling experiences that align with business goals.

Data Visualization

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Book the demo to find out how!

Data Visualization

Userpilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Tracking user behavior in-app enables product teams to find ways to improve product experience. What are examples of market gaps?

User Testing

Userpilot

AUGUST 12, 2024

TL;DR Marty Cagan has over 20 years of experience helping most companies adopt the product model, founding the Silicon Valley Product Group, and speaking at major conferences. Problem-solving : Systematic problem-solving ensures solutions that are valuable, usable, feasible, and viable. The face of the product operating model.

Feedback Software

Userpilot

OCTOBER 4, 2022

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. Good CRR depends on the industry, but for SaaS, over 35% is considered good. Why is customer retention so important?

Feedback Software

UX Planet

FEBRUARY 21, 2024

Here is a short list of the leading roles: 1) UX Designer : The main task is to create interfaces that provide users a great experience interacting with the product (app, website). They are responsible for designing user interfaces, conducting research, developing user prototypes, and testing design iterations.

Research Software

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Advocacy Loyal customers become influencers.

Data Visualization

Userpilot

JULY 25, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX researcher. Looking into tools for UX researchers? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Research Software

Userpilot

JANUARY 15, 2024

TL;DR UX design aims to create meaningful, relevant experiences for users. Its principles include value, usability, adaptability, and desirability UI design focuses on the visual and interactive elements of an app or website, emphasizing intuitive and aesthetic interfaces. UI/UX designers can have different roles in a company.

User Testing

Userpilot

AUGUST 30, 2024

When implemented well, it can help you attract customers, improve in-app engagement , and drive long-term retention. As a product marketing tool , Userpilot empowers you to: Drive word-of-mouth marketing with your power users. Promote new features with in-app ads to upsell users. Let’s find out more!

Advertising

Userpilot

JULY 25, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as an associate product manager. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

User Testing

Userpilot

AUGUST 28, 2024

Customer engagement managers utilize various tools to enhance their work. Some essential tools include Userpilot for in-app experiences & analytics , Appcues for user-friendly in-app guidance & onboarding, and Pendo for comprehensive product experience & analytics.

Analytic Tools

Userpilot

SEPTEMBER 18, 2024

Likewise, product-led SaaS businesses can add another stage—adoption—making it AAARRR. Acquisition The acquisition stage marks a user’s entry point to your product. Our email marketing strategy focuses on sending newsletters featuring product rants to keep leads engaged and drive customer acquisition. AARRR framework.

Onboarding KPIs

Userpilot

AUGUST 25, 2024

Product coordinators utilize a variety of tools to enhance their efficiency. Some key tools include Userpilot for user engagement and onboarding, Jira for project management, and Confluence for collaboration. Looking into tools for product coordinators?

Analytic Tools

Userpilot

MARCH 31, 2023

We also look at: The importance of events analytics Different types of events you can track Best events analytics tools Excited? TL;DR In product management , event analytics tracks and analyses user engagement with different aspects of your product. For example, it looks at the pages your user visits or the features they use.

Data Visualization

Userpilot

JUNE 27, 2024

This guide will provide you with a comprehensive overview of the path to becoming a successful customer insights manager. TL;DR A customer insights manager is a professional responsible for analyzing and interpreting data related to customer behavior , preferences, and feedback to inform strategic business decisions.

Data Visualization

Userpilot

AUGUST 28, 2024

TL;DR In SaaS, UX strategists help optimize user onboarding, increase product adoption , and ensure seamless feature integration, working closely with product managers and developers to align the user experience with strategic objectives. This ensures that your strategies are user-centered and data-driven.

Analytic Tools

Userpilot

JUNE 27, 2024

While things look challenging, using the right tools can help product specialists simplify their jobs. Here are a few tools that can come in handy: Best tool for product growth: Userpilot – This full-stack digital adoption platform lets you design flawless in-app experiences for new users and secondary onboarding.

Analytic Tools

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

Feedback Software

UX Planet

JULY 15, 2024

The Worldwide Developers Conference (WWDC) 2024 has once again showcased Apple’s vision for the future of technology. As a designer, the event was filled with exciting revelations that will shape the landscape of user experience (UX) and user interface (UI) design. They make the interface feel alive and responsive.

Data Visualization

Userpilot

JULY 7, 2024

Use surveys, interviews, and feedback from customer-facing teams to create user personas. Next, use analytics to find patterns in user behavior. Combine the information about customer touchpoints , goals, feelings, and challengers in a customer journey map. What are customer journey touchpoints?

User Testing

Userpilot

AUGUST 28, 2024

Heads of product utilize various tools to streamline their work. Some essential tools include Userpilot for user research & product analytics , ChurnZero for customer success and retention, and ClientSuccess for customer onboarding and engagement. Looking into tools for heads of product?

Analytic Tools

The Product Coalition

DECEMBER 19, 2019

Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all. If we’re being serious here, a thoughtfully planned customer experience management system can increase your customer satisfaction and loyalty, decrease churn and raise your business’s revenue.

Customer Experience

Userpilot

JUNE 19, 2024

Don’t skimp on lifelong learning : The best product specialists strive to stay on top of industry trends, changing user preferences, and new technologies. Consider attending conferences, webinars, and workshops to keep a finger on the market’s pulse. Looking into tools for product specialists?

Feedback Software

Userpilot

JUNE 12, 2024

Don’t skimp on lifelong learning : The best product specialists strive to stay on top of industry trends, changing user preferences, and new technologies. Consider attending conferences, webinars, and workshops to keep a finger on the market’s pulse. Also, the platform uses AI to offer actionable suggestions based on your ideas.

Analytic Tools

Userpilot

JULY 28, 2024

TL;DR A UX researcher in SaaS specializes in understanding user behaviors, needs, and motivations through various research methods to inform product design and development. Looking into tools for UX researchers? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Research Software

Userpilot

JUNE 12, 2024

TL;DR A customer insights manager is a professional responsible for analyzing and interpreting data related to customer behavior , preferences, and feedback to inform strategic business decisions. Leveraging the right tools for customer insights can significantly enhance your ability to gather, analyze, and act on customer data.

Data Visualization

Userpilot

AUGUST 28, 2024

Prioritize customer success : Focus on delivering value and helping customers achieve their goals with your product. Track key metrics like customer satisfaction , adoption rates , and churn to measure success and identify areas for improvement. You can use a no-code analytics tool like Userpilot to automate this process.

Analytic Tools

Userpilot

AUGUST 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to optimize customer engagement and drive product adoption? Chief Customer Officer 2.0: Book a demo today!

Analytic Tools

Userpilot

JUNE 19, 2024

TL;DR A customer insights manager is a professional responsible for analyzing and interpreting data related to customer behavior , preferences, and feedback to inform strategic business decisions. Leveraging the right tools for customer insights can significantly enhance your ability to gather, analyze, and act on customer data.

Data Visualization