Gainsight

OCTOBER 1, 2021

Over time, CS evolved when more CSMs and CS leadership looked to improve and standardize its practices, processes, and procedures. . Others were consultative, or they advised about technical needs. There were even some hired as administrators of the new CS or CRM platform. CS Ops Leadership. What are their best practices?

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

Bain Public

MAY 21, 2018

We’re interacting with technology in new ways, from giving voice commands to virtual assistants to having Smart Reply suggest quick responses to our messages. In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. Absolutely!

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Mironov Consulting

JUNE 27, 2019

There may also be some designers or a few developers reporting into such roles, but I’m focused away from CTO and VP Engineering roles where the majority of staff are developers. . 2] Driving Strategy, Tooling and Outcomes. [3] 2] Driving Outcomes, Strategy, Tools. Shared tools and processes.

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Mind the Product

SEPTEMBER 20, 2018

If they understand the direction of your product, then sales teams will be better equipped to overcome objections associated with missing features, and can make their conversations more constructive. Those who demonstrate your product – sales engineer, pre-sales consultant, or sales executive – do so based on real-life scenarios.

User Testing 152

User Testing Customer Feedback Customer Experience Product Research 152

Amplitude

SEPTEMBER 5, 2017

With new apps and platforms, the face of tech is changing quickly. A product is no different from a well-constructed story. If you have a time management tool and see that users prefer flexibility in how they set up their workflows, you have to make adjustments quickly and roll out and communicate the new feature.

Analytic Tools 71

Analytic Tools Research Software Reporting Tools Data Visualization 71

Mironov Consulting

DECEMBER 31, 2017

” Sales teams that need a particular enhancement will escalate, increase their predicted deal size, or apply the same organizational tools internally that we pay them to apply externally to our prospects. So I expect marketing audiences to snooze past improved reporting and geeky back office efficiencies in order to ask….

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Mironov Consulting

JULY 25, 2018

All very theoretical, so let’s construct an example… Imagine that we’re at a medium/large ecommerce company with 90+ developers and mission-critical back-end infrastructure. The team’s overall goal is to streamline and standardize buyer information, especially for scalability and consistent reporting and privacy management.

Weak Development Team 87

Weak Development Team User Testing Product Management Product Manager 87

Mind the Product

JULY 10, 2017

This means any kinds of integrations, small side projects, large new feature sets or separate micro services. For example, a local startup team I consult for are developing their web app in-house while outsourcing their mobile development team of 12 to Poland. Constructive negative feedback on tasks and goals is welcome.

Weak Development Team 110

Weak Development Team User Testing Technical Advisors Product Research 110

Userpilot

MARCH 6, 2020

Sophia Benhaddou – Managing Partner and Product Manager at Excelway – – online meeting facilitation tool suite. Olga Springer – Product Manager / Product Owner at SentiOne – a social media listening and internet monitoring tool. Women in SaaS. Women in SaaS. What is your background?

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

The Product Coalition

DECEMBER 8, 2018

Much like you wouldn’t attempt to trek through the Amazon without a map, you shouldn’t attempt to navigate through the rainforests of SaaS without consulting your roadmap. For what it’s worth, we conducted some research into this topic and we found that 33% of SaaS companies we surveyed reported that the whole company used the roadmap.

Feedback Software 61

Feedback Software Research Software B2B Roadmap 61

The Product Coalition

FEBRUARY 26, 2022

One particular example, UpBank, I’d argue one of the most underrated and successful software companies in Australia, only has Product Designers with one single product leadership role. The issue feels a little more systemic. Using these ideological tools for your own sanity is great.

User Testing 168

User Testing Weak Development Team Customer Experience Customer Feedback 168

Sequent Learning

OCTOBER 7, 2019

Not just technology companies, but all industries often struggle to have a broad diverse representation amongst their teams. Many reported being denied services, and even harassed. Oh my gosh, and the money spent on the consultants probably hired. Study after study shows that diversity is good for business.

Reporting Tools 58

Reporting Tools Product Management Product Manager Data Visualization 58

Bain Public

MARCH 30, 2020

You must learn to do so in a way that is strategic and constructive without completely shutting down the other person. When preparing yourself to say ‘no’ to a request, have a solution backed with data and make a case based on the company’s strategic orientation. Saying No Without Actually Saying the Word ‘No’.

User Testing 52

User Testing Product Management Product Manager Data Visualization 52

Mind the Product

NOVEMBER 20, 2017

Lose time by over-building (or worse, building the wrong solution) because, had the engineers understood the problem being solved, they might have had a better (or quicker) way to solve it. This will help find the best solution for your customers AND save on your team’s time. Use Designs Only as a Tool for Mutual Understanding.

Engineering 118

Engineering Customer Experience Analytic Tools Reporting Tools 118

Mironov Consulting

JANUARY 8, 2020

This post is more about framing the problem as I see it rather than proposing solutions, with a call to action. We keep forgetting that technology is not neutral, and usually includes some social engineering. We keep forgetting that technology is not neutral, and usually includes some social engineering. Owned Consequences.

Weak Development Team 111

Weak Development Team Reporting Tools Analytic Tools User Testing 111