Amplitude

SEPTEMBER 4, 2020

It’s also about building a user experience. One source of inspiration can be your actual users—the feedback that users leave is invaluable at picking up on what’s working in your design and what should be tweaked. User Defenders —Interviews with Top Design Experts.

User Testing 59

User Testing Customer Experience Customer Feedback UX 59

Intercom, Inc.

APRIL 5, 2018

For Duolingo, the world’s most downloaded education app, growth is fundamentally about retention. If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is best for small businesses or mid-market companies that only need user onboarding solutions. But access to all Appcues features comes at a price. Is that worth paying for?

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Product Innovation Educators

FEBRUARY 20, 2023

He is a well-known product management trainer, consultant, and speaker. Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. 8:38] How do we identify our target customer? Value proposition 4.

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

Product Innovation Educators

AUGUST 2, 2021

Our guest, Kenton Hansen, was in that position at Roll20 three years ago. The company now has more than 9 million users on its platform, providing the best of tabletop gaming in an online environment. The business had already grown significantly, and we had just announced our 3 millionth user. Innovation Quote.

Research Software 116

Research Software Feedback Software Product Management Product Manager 116

ProductPlan

JANUARY 21, 2021

Market validation involves a series of customer interviews with people in your target market, and it almost always takes place before you’ve made a significant investment in your product/concept. Here are my tips for using lean market validation to confirm whether you have a product/market fit with real customers.

User Testing 126

User Testing Startups Product Research Testing 126

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Modus Create

NOVEMBER 17, 2020

In 2021, we will likely see a continuation of many of the trends that began this past year, along with some new (and positive and exciting) opportunities that will continue to reshape the business landscape. Today, they’re increasingly important to driving customer experiences, brand awareness, and business growth. – Jay Garcia.

Research Software 98

Research Software Data Visualization Customer Experience User Testing 98

Product Innovation Educators

JULY 19, 2021

Today we are talking about a recent study that gives us insights into what’s going on in product management and product management teams. Surprisingly, respondents were very upbeat and positive. In the study, we learned that customer engagement and discovery were the areas of product management most impacted by remote work.

Product Research 105

Product Research Research Software Product Management Product Manager 105

ProductPlan

JANUARY 21, 2021

Market validation involves a series of customer interviews with people in your target market, and it almost always takes place before you’ve made a significant investment in your product/concept. Here are my tips for using lean market validation to confirm whether you have a product/market fit with real customers.

User Testing 105

User Testing Startups Product Research Testing 105

Mironov Consulting

NOVEMBER 15, 2023

  Every customer conference and AMA starts with questions about AI.  That’s driving tremendous urgency to put AI products or features into our roadmaps, whether they are of high value to our actual end users or not.    The hope is for positive press coverage but few serious end users.

Data Visualization 76

Data Visualization Artificial Inteligence Technical Review User Testing 76

Amplitude

AUGUST 4, 2020

Looking at customer retention specifically, there are many different retention rates (user/customer/MRR), and keeping each of them high helps you keep your churn rate low and your business growing. Retention rate is the percentage of customers active in a given period who are still customers in the next period.

Feedback Software 65

Feedback Software Analytic Tools B2B Customer Feedback 65

The Product Coalition

DECEMBER 10, 2020

Good strategy / Bad strategy In this must-read book, Professor Rumelt removes all the fluff and buzzwords surrounding the topic and describes what a good, focused, and insightful strategy is. You can download here a pre-launch free section. Most examples are from physical products, but lessons apply to the digital world.

Differentiation 112

Differentiation Books Strategy Product Strategy 112

UX Studio

JULY 4, 2018

VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing. Applications of VR user testing in retail. VR user testing in the service industry.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Product Innovation Educators

OCTOBER 19, 2020

If you were involved during the initial idea work and problem solving—creating a product concept that fulfills customers’ unmet needs—then you have valuable insights for the product name. You can be a great brainstorming resource to help Marketing or a naming consulting. . Click here to download the Action Guide.

Naming 116

Naming Branding Customer Experience Consulting 116

ProductPlan

OCTOBER 6, 2021

I threw this question to the crowd in a LinkedIn post and received some surprising and insightful responses. Nearly every product has a backlog of great ideas, and customers continually generate additional requests and wish lists. Management consulting firms hire 20-something-year-olds to help with corporate strategy.

Customer Experience 95

Customer Experience Reporting Tools Systems Review Weak Development Team 95

The Product Coalition

MARCH 10, 2021

Photo by Josh Calabrese on Unsplash A team working agreement is essentially a documented set of ground rules that a team creates to hold each other accountable to positive behaviors. In Teaming Agreements, the team’s purpose should align with the team's product and solve the users’ problems. Products are everywhere?—?your

Research Software 138

Research Software Webinar Product Research User Testing 138

Userpilot

OCTOBER 7, 2021

In fact, we would encourage you to have a good look at all the user onboarding software products on the market to see how they compare to each other. Guides are built in Pendo's proprietary design tool, despite the fact that numerous Pendo users preferred to keep using their old Chrome extension (which was grandfathered in 2019).

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Experience 94

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Read on for an even speedier download of today’s content. Human-First Customer Success. Your Customers Need You to Put Yourself First: Listen to Them! So prioritize your needs just as much as your customers’!

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Product Innovation Educators

SEPTEMBER 21, 2020

If you are unfamiliar with Innosight, this is the innovation consultancy created by Clayton Christensen, the father of disruptive innovation and Harvard Business School professor. The insights that Scott shares with us are from a new book he co-authored with a title that is perfect for this podcast— Eat, Sleep, Innovate. .

Data Visualization 83

Data Visualization Analytic Tools Product Management Product Manager 83

The Product Guy

APRIL 4, 2017

Leonardo da Vinci Ladislav believes that success is in simplicity that’s why his aim is to help companies to make complex products simple for users. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. Amanda Ralph Product Management Consultant.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

ProductPlan

JANUARY 21, 2021

Market validation involves a series of customer interviews with people in your target market, and it almost always takes place before you’ve made a significant investment in your product/concept. Here are my tips for using lean market validation to confirm whether you have a product/market fit with real customers.

User Testing 52

User Testing Startups Product Research Testing 52

UX Studio: Product Management

SEPTEMBER 16, 2021

As an expert design agency, we offer product design, and user experience research services, UX consulting, and customized solutions to address our clients’ challenges. Building our own digital products gives our UX team a unique perspective and priceless experience related to strategy, design, and user experience.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

UX Studio

OCTOBER 24, 2017

Why test the product/prototype each week and with only five user tests per iteration? It didn’t correspond to job or position, nor company size. It related to UX experience and attitude (openness to feedback and ability to adapt). Note that we customized for our work methodology, so it may not work as well for others.

Research Software 76

Research Software Feedback Software User Testing UX 76

The Product Coalition

JANUARY 30, 2019

Like many professions I suspect, experience is wanted for just about every position out there. The high tech industry needs many more great PMs to deliver innovative products that truly make the world a better place, not just gather downloads, subscribers, or monetization (next article may be about the dangers of a “growth PM”.

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

UX Studio

JULY 16, 2019

But what tricks and trends will make users communicate with your brand more? First, let’s make the benefit of interactive websites clear: Users can better connect and engage with interactive websites. In order to increase your website’s conversion, you need to build a satisfying user experience. What are interactive websites?

User Testing 84

User Testing Customer Experience Artificial Inteligence Feedback Software 84

The Product Guy

MAY 15, 2017

Leonardo da Vinci Ladislav believes that success is in simplicity that’s why his aim is to help companies to make complex products simple for users. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. Amanda Ralph Product Management Consultant.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Centercode

AUGUST 27, 2019

On the other hand, there are aspects of testing that include collaborating with customers and internal stakeholders that will increase in both importance and urgency. The net result of these changes is incredibly positive. Jennifer : It all starts with your customers. Jennifer : Instead of feeling nervous, we should be excited.

Artificial Inteligence 49

Artificial Inteligence Research Software User Testing Technical Review 49

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. How we interviewed stakeholders and real users to discover their needs and pain points. Besides the default roles, users had an option to create generic roles with customized permission settings.

Research Software 46

Research Software Feedback Software Information UX 46

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. It’s a must-listen for anyone looking to gain some insights in this area. Short on time? Specialize.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

The Product Coalition

MAY 4, 2020

This way, the Development Team can generate insight synchronously at a rapid pace, identifying potential areas where more collaboration is needed to ensure that the Scrum Team is meeting the Sprint Goal. Consultants and the consultee have the initial conversation; then, the consultee turns around on his or her chair for the consulting phase.

Reporting Tools 78

Reporting Tools Technical Review Customer Experience Systems Review 78

The Product Guy

MARCH 2, 2017

Leonardo da Vinci Ladislav believes that success is in simplicity that’s why his aim is to help companies to make complex products simple for users. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. Amanda Ralph Product Management Consultant.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Bryce York

NOVEMBER 27, 2016

Problem : Activation friction with new users – 90% of registrants never downloaded the software. Goal : Improve new user activation. Saw the same paid channels grow 100x with a positive ROI (even at $1,000,000+/mo!). With limited resources, focus on solving real problems for your business or customers.

Research Software 52

Research Software Analytic Tools Reporting Tools Onboarding KPIs 52

UX Studio

JANUARY 7, 2019

I also remember my anxiety on first having to conduct a usability test on it and my happiness at finishing on Friday, getting feedback for my “first project” at UX studio. Building up your product idea based on real user interviews, your colleagues help on user journeys and prototypes. You also get to design your own product.

Research Software 76

Research Software Feedback Software Systems Review User Testing 76

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173