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How to influence with data and insights?

Piyanka Jain

For the past decade, in nearly every conference, the #1 problem cited by analysts and their managers has been the same: their team built the best possible model (read: analysis, dashboard, report, predictive model) but people are not using it. Why are they requesting that dashboard, analysis, or model? So don’t build it.

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High Customer Satisfaction and Ease of Implementation: Breaking Down Indicative’s Rankings in G2’s Winter 2021 Report

Indicative

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. Indicative’s highest-rated features were also highlighted in G2’s Winter 2021 report: Additional Accolades. Why We’re Leaders. Ease of Setup – Indicative scored 91%.

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Product Managers Struggle To Get Dashboard Screens Correct

The Accidental Product Manager

Dashboard screens are nice to look at but hard to make correctly Image Credit: Andrea. If you’ve had a chance to jump into a new car lately, undoubtedly your attention has been drawn to the dashboard screen that just about every car has nowadays. The Problems With Dashboard Screens.

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User Experience Analytics in SaaS: Tools, Data Collection & More

Userpilot

Methods to collect quantitative data: NPS and CSAT surveys, feature tagging , trend reports, funnel reports. Trend reports Trend reports involve aggregating quantitative data over specific periods, such as weeks, months, or quarters, to reveal long-term customer behavior patterns. Funnel reports in Userpilot.

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What is Customer Sentiment Score & How to Measure It?

Userpilot

Userpilot can help you to: collect feedback for customer sentiment analytics, analyze customer profiles , access the NPS dashboard , and create customized in-app flows to improve customer sentiment. Detailed reporting capabilities where you can track changes over time and predict future trends based on customer data.

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Are You Leveraging Your Customer’s First Experience with Your Product Effectively?

The Product Coalition

What every great consultant does?—?I file extracts, reports, and an interactive dashboard. I lead an enterprise software company in the healthcare space. I finally have a chance to do something about dreaded implementation experiences. What did I do? I got the leadership team together in front of a whiteboard.

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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.