Johanna Rothman

JANUARY 16, 2019

Moderate Need for Product Innovation and Change. When the team can plan—and not need to change its plans—for a couple of weeks at a time, the product has a moderate need for innovation and change. Then, the people who manage the product strategy, the product manager/product value team change what the team does next.

Product Research 56

Product Research Feedback Loop Agile Consulting 56

Johanna Rothman

NOVEMBER 9, 2023

Strategy and Product Feedback Loops Many of my middle-management and senior leadership clients want certainty about future work. However, I don't do long consulting contracts—by design. But most of my business focuses on coaching, workshops, or consulting. The code and tests are relatively easy to change.

Agile 95

Agile Product Research Feedback Loop Consulting 95

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. That's why there's feedback.

Product Research 93

Product Research Customer Feedback Feedback Loop Feedback Software 93

Product Talk

APRIL 11, 2018

I get asked all the time, “How much time should we spend in discovery ?”. First, it assumes you do discovery first and then delivery second, which is not true. You need to do enough discovery to mitigate unacceptable risk. Now as a discovery coach , I would ask, “How could you have learned about feature B earlier in the process?”

Product Research 171

Product Research Customer Experience Software Review Feedback Software 171

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization. Research democratization empowers staff at every level to make data-driven decisions.

Data Visualization 85

Data Visualization Research Software User Testing Product Research 85

Johanna Rothman

MARCH 10, 2020

Your product mostly works. If you only have one tester, the team collaborates to test when that one tester is busy. Shorten Feedback Loops. Next, I suggested that the team find ways to shorten their feedback loops , in Part 2. I suggested that first, you see your feedback loops. (I

Product Research 84

Product Research Technical Review Systems Review Feedback Loop 84

Johanna Rothman

OCTOBER 27, 2020

Do you need feedback loops so you can: Cancel the project at any time (to manage schedule and cost risks. Maybe you want to use this project as a way to integrate a team into a new product or a new domain. Maybe you want to use this project as a way to integrate a team into a new product or a new domain.

User Testing 100

User Testing Product Research Agile Feedback Loop 100

Johanna Rothman

FEBRUARY 27, 2024

For years, managers have been trying to find ways to make software product development faster and easier. AI to take the place of humans in product development. But, as an industry, we continue to look for the recipe, the shortcut, the silver bullet, all to decrease the time and cost of product development. (I

Product Research 82

Product Research Software Review Feedback Software Feedback Loop 82

Johanna Rothman

JULY 22, 2021

Product strategy, to define the value the products offer to the product's users/customers. In addition, you might need these product strategies too: Product architecture, to shepherd the technical value of a product. Test architecture, to shepherd the testing tactics. Your ideal users.).

Differentiation 133

Differentiation Product Research Roadmap Strategy 133

Johanna Rothman

OCTOBER 12, 2020

Once the team completes that highest priority feature(s), the team can release the product. Of course, there are feedback loops here, too: Notice that we expect feedback from later features back to the previous features. When we release, we can regroup and figure out what to do next for this product.

User Testing 111

User Testing Product Research Agile Feedback Loop 111

Mind the Product

NOVEMBER 24, 2020

Matt Walton was one of the founders of FutureLearn, where he scaled the product team and organisation from nothing to the significant player in online education that it is today. Along the way, he learned a lot about continuous improvement of both the product and the processes for building it – including the use of [.].

Product Research 93

Product Research Feedback Software Feedback Loop Technical Review 93

UX Planet

JANUARY 16, 2024

For startups and product owners, the stakes are high, and the path is treacherous. SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. This belief makes you disregard market research because you feel you already know everything customers want.

Branding 90

Branding User Testing Product Research Data Visualization 90

Centercode

JULY 29, 2020

Begging for feedback from unenthusiastic or inexperienced testers is a frustratingly common occurrence for many beta and delta testing teams. But tester engagement — and the resulting feedback — are both vital to test success. With Centercode, the results are anything but average. Let’s schedule my meeting.

Feedback Software 94

Feedback Software Reporting Tools Product Research Research Software 94

Johanna Rothman

JANUARY 31, 2024

Tip 1: Start and Maintain a Cross-Functional Team for the Entire Project I still see many supposedly agile “teams,” where the project has a “development team” and a “testing team.” The goal to release the product. The more often teams demo their work, the faster they can receive feedback from others.

Agile 69

Agile Product Research Demo User Testing 69

Johanna Rothman

OCTOBER 6, 2020

I'll wrap this series up with what you can do if your managers love predicting instead of using feedback loops. That's why we have projects—to work on this product for now, until we've delivered something. See Projects, Products, and the Project Portfolio: Part 1, Organize the Work to see what I mean about projects.

Agile 110

Agile Product Research Feedback Software Feedback Loop 110

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 71

Analytic Tools Feedback Software Research Software Customer Experience 71

Johanna Rothman

OCTOBER 20, 2020

For example (books have affiliate Amazon links): Takeuchi and Nonaka published The New New Product Development Game in HBR in 1986. Preston Smith and Don Reinertsen published Developing Products in Half the Time: New Rules, New Tools in 1998. They might have to do support in addition to development, but only for one product.

User Testing 66

User Testing Software Review Agile Product Research 66

Modus Create

MAY 12, 2022

In recent years, our consultants have helped several healthcare organizations shift their focus to preventive care and patient outcomes. So, the team kickstarted the project to develop a mobile application from scratch — from product strategy and CX to end-to-end development and release, all in six weeks. Why the Ishihara Test?

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Johanna Rothman

FEBRUARY 12, 2019

Your customers can't take your product more often than once or twice a year. Because the product doesn't need to leave the building, the teams don't release internally. The teams miss the feedback loops so critical for an agile approach. The various people who use the product. Rethink Your Definition of Customer.

User Testing 58

User Testing Product Research Customer Feedback Customer Experience 58

Userpilot

JULY 30, 2022

The user onboarding process is a whole host of activities designed to help your users experience value from your product or service throughout the product lifecycle (i.e. 2 – Boring users with irrelevant product tours. 5 – Not collecting customer feedback from new users. Let’s dive in!

Onboarding KPIs 86

Onboarding KPIs User Testing Customer Experience Customer Feedback 86

Userpilot

JULY 30, 2021

What exactly is the product manager role? And the role of a product manager can vary drastically depending on the type of product manager. That’s why we’ve put together a comprehensive post on everything you need to know about the product manager role, including: Responsibilities of a product manager. Let’s dig in!

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Intercom, Inc.

MAY 12, 2020

You may have noticed we’ve taken a break from Intercom on Product over the past few months – we didn’t feel it was an appropriate conversation to continue in the midst of the tragic events unfolding around the world. This month’s episode looks at the contentious notion of “product judgment.”

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. Every one of the ‘Big Four’ consulting firms known for their accounting prowess are now seen as experts in digital. What many savvy consulting leaders continue to realize is that business models are evolving faster than ever. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

It’s survival of the fittest for agencies and management consulting firms in 2019. Every one of the ‘Big Four’ consulting firms known for their accounting prowess are now seen as experts in digital. What many savvy consulting leaders continue to realize is that business models are evolving faster than ever. Outcomes Over Hours.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Mind the Product

AUGUST 19, 2019

What does it mean for us as product managers? We all use AI or machine learning (ML)-driven products almost every day, and the number of these products will be growing exponentially over the next couple of years. What does it mean for us as product managers? Lesson 1: Understand the Problem You’re Trying to Solve with ML.

Artificial Inteligence 180

Artificial Inteligence Data Visualization Product Research Reporting Tools 180

Johanna Rothman

SEPTEMBER 13, 2021

.” Or “write test plan.” Because until you finish the testing, you don't know that anything is complete. Because until you finish the testing, you don't know that anything is complete. You might well need to create a test plan or design a schema. That's why I hate the idea of ROI for any kind of product.

Product Research 92

Product Research User Testing Feedback Loop Customer Feedback 92

DISQO

JANUARY 15, 2020

Holland will lead the company’s next stages of revenue, product and territory growth. Customer adoption of our recent product enhancements has been outstanding and we have more on the way. Holland has also held leadership positions in product management at The Nielsen Company. “We About Alpha. Media Inquiries.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

DISQO

JANUARY 15, 2020

Holland will lead the company’s next stages of revenue, product and territory growth. Customer adoption of our recent product enhancements has been outstanding and we have more on the way. Holland has also held leadership positions in product management at The Nielsen Company. “We About Alpha. Media Inquiries.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

Intercom, Inc.

DECEMBER 11, 2018

Divi is a volume based product with a fairly low average subscription price, so Mitch hypothesized that live chat could be used to accelerate interested buyers toward a faster purchase decision. “We For Lauren Ritchie, Senior Design Consultant, that also meant treating their customer experience in the same way.

B2C 126

B2C Customer Experience User Testing Product Research 126

Johanna Rothman

NOVEMBER 30, 2020

You might create an image of the feedback loops, as in Unearthing Your Project's Delays. Maybe even draw a picture of when the story/product completes. (I John wrote and ran unit tests on his code. However, he only created happy-path functional tests to see how his code worked with the rest of the system.

Weak Development Team 98

Weak Development Team Feedback Software Development Product Research 98

Johanna Rothman

OCTOBER 15, 2020

We got feedback from someone—not always a customer—during that iterative phase. Often, the happy path through the product.) We didn't do these things: Have one product person who guided us. Ask customers for feedback. If you read Cycles , you'll see that testing appears to be separate from development.

User Testing 70

User Testing Agile Product Research Weak Development Team 70

Johanna Rothman

JUNE 21, 2023

In product development, we often use the words, “user” and “customer” interchangeably. But they mean different things depending on the type of product you create. It's time to clarify who we want to satisfy, so we can make better product decisions. Users use the product. Not all mass-market Buyers are also users.

User Testing 89

User Testing Customer Feedback Customer Experience Differentiation 89

The Product Coalition

FEBRUARY 18, 2019

In the business world, “vaporous” is an insightful description of the Toyota Production System. Eric, when he was raising money for his own startup, ran into investor Steve Blank who made Eric take his course on rapid-cycle product development as a pre-condition for Steve investing. Don’t wait for more perfect products.

Agile 61

Agile Product Research Data Visualization User Testing 61

DISQO

OCTOBER 3, 2019

Last week in Cleveland, more than 1,200 attendees showed up at the Cleveland Public Auditorium to talk product. Alpha was on-site in full force, welcoming conference attendees at our booth to chat about important topics like consumer insights, idea validation, and building test and learn cultures. Mosts tests, she explained, fail.

Product Research 40

Product Research User Testing Data Visualization Product Management 40

DISQO

OCTOBER 3, 2019

Last week in Cleveland, more than 1,200 attendees showed up at the Cleveland Public Auditorium to talk product. Alpha was on-site in full force, welcoming conference attendees at our booth to chat about important topics like consumer insights, idea validation, and building test and learn cultures. Mosts tests, she explained, fail.

Product Research 40

Product Research User Testing Data Visualization Product Management 40

Intercom, Inc.

MAY 13, 2021

. “Not only do I look for people with CSM high-touch enterprise experience, but I’ve also broadened out and looked for people with no CSM experience and no SaaS experience but who have deep consulting experience. There are just great people, great energy, great customers, great customer love of the product.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Johanna Rothman

APRIL 4, 2022

Here are the posts you might have missed: Little’s Law for Any Kind of Product Development: How to Learn How Long Your Work Will Take. Possible Test for Splitting Stories and Valuable Minimums. See and Resolve Team Dependencies, Part 4: All Component Teams, Complex Product. Writing Secret 6: Help Your Reader Feel Smart.

Feedback Software 59

Feedback Software Technical Review Blog Technology 59