Mixpanel

DECEMBER 7, 2021

Good product teams know their users inside and out. They get to know all of this by using data as a strategic asset—because good product teams are made up of good product analysts. Does this mean every product team should be packed with data science degrees? Asking developers to pull data isn’t an efficient use of their time.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Product Research 105

Gainsight

JUNE 11, 2021

Major Takeaways: You can’t help others if you’re not in a position to help yourself. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

UX Studio

MARCH 1, 2024

We formulated a dedicated team consisting of three researchers and three designers. While some team members immersed themselves in articles and courses, others extensively tested AI tools within the given timeframe. Read on to get a sneak peek at our research team’s conclusions. What to pay attention to?

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

The Product Coalition

JANUARY 26, 2024

The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all. When the research is narrow-scoped, there is a higher risk of missed opportunities, blind spots, and false positives. Choose the few top metrics where positive movement could have the most impact.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Userpilot

JULY 27, 2022

There are five stages of the product life cycle: development, introduction, growth , maturity, and decline. Product life cycle marketing (PLC marketing) aligns the marketing efforts of a product with its stage of development. These include the development, introduction, growth, maturity, and decline stages.

User Testing 97

User Testing Feedback Software Analytic Tools Research Software 97

Alchemer Mobile

MARCH 18, 2021

There was a 50% year-over-year increase in the number of surveys sent, with an average response rate of 16% (industry average for survey response rates is 1%). Simply giving customers the choice to opt into or out of surveys resulted in survey response rates of 60%. Brands shifted focus to improving long-term retention.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

ProductPlan

JANUARY 5, 2023

Lists of business trends tend to fall into two types – those that look into the future and those that survey the past. Lists of trends that survey the past should be easier by definition, right? At the time of writing this post, there were 525 postings on LinkedIn for positions in the U.S. with this focus.

Artificial Inteligence 52

Artificial Inteligence Product Management Product Manager Feedback Software 52

PMLesson's Ace the PM Interview

FEBRUARY 18, 2019

They also need sufficient technical knowledge for the product they are building and, generally, should be at least familiar with Lean methodology and Agile development. Some roles require an MBA or relevant business/consulting experience. Some roles require an MBA or relevant business/consulting experience.

Product Research 40

Product Research User Testing Weak Development Team Product Management 40

PMLesson's Ace the PM Interview

FEBRUARY 18, 2019

They also need sufficient technical knowledge for the product they are building and, generally, should be at least familiar with Lean methodology and Agile development. Some roles require an MBA or relevant business/consulting experience. Some roles require an MBA or relevant business/consulting experience.

Product Research 40

Product Research User Testing Weak Development Team Product Management 40

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. It has several onboarding features like interactive product tours, feature highlights, onboarding checklists, NPS surveys, and much more. NPS surveys.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 96

Business of Software Conference

JUNE 27, 2019

There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. In his 3rd talk at Business of Software, Mikey picked up from where he left off at the end of his previous talk ‘ How To Recruit A Badass Team ‘ You’ve hired a great team, but you need to learn how to manage them.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

JANUARY 19, 2021

Measure all your tactics effectiveness through in-app NPS surveys, and reiterate based on what you discover. The more engaged customers move along the user journey the more likely they are to recommend your app (drive WOM), leave positive reviews, and upgrade to a higher plan (expansion revenue). Source: Insided.com.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

The Product Coalition

FEBRUARY 6, 2020

User expectations and pressure on companies have increased: they must be present in multiple channels, generate personalized content and positive user experiences in each of these channels. This is followed by lead generation and the formation of positive user experience. Develop creative skills. Small teams are the norm.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

BrainStation Product Management

AUGUST 28, 2019

Product Managers are increasingly important to the product development process and have been called the “unsung heroes of the tech world,” the “ glue that binds user experience with technical and business requirements, ” and the new dream job for MBA students. Know Your Industry and Develop a Diverse Skill Set.

Product Management 40

Product Management Product Manager Weak Development Team Certifications 40

Mironov Consulting

FEBRUARY 6, 2020

Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. So we should take the time to propose various metrics, review them with our teams, argue a bit, and consider our first choices as experiments rather than instant full-year commitments. Yet it’s the first KPI proposed by many exec teams.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Intercom, Inc.

JULY 26, 2018

Remarkably, the team stuck around with few exceptions. In reality, you may not see a positive return from a new hire for 12 to 18 months. I had no intention of stopping the survey software stuff. Within a few months, it had surpassed the survey products I had as far as revenue goes. Hard conversations ensued.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Mironov Consulting

JUNE 28, 2018

Long Sales Cycles, Weak Attribution, Few Data Points. From social team: “4500 likes and retweets of our latest post!” Not just from surveys, or non-product researchers, or industry gurus, or data sheet copy.) Digging in: 1. Vignettes and third-hand comments dominate discussions, with a heavy dose of recency bias.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Business of Software Conference

DECEMBER 11, 2019

Agile methodology sounds confusing and difficult, but Bethany Pagels-Minor breaks it down to bite-size slices of delicious cakes that will will help every team work better, communicate better, and provide better returns. It’s called ‘the many flavors of agile and what’s the right one for your team?’ Unsubscribe anytime.

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61

Userzoom

NOVEMBER 6, 2019

I wanna, first of all, thank Tom and the whole marketing team for putting this show together, can we get a round of applause for them? The other thing they have in common is that they have, you know, chief design officers, they have a big research team, they really care about design. In the meantime, take it away, Alfonso… ?.

Research Software 68

Research Software User Testing Product Research UX 68

Gainsight

JUNE 10, 2021

Giving your CS team is dependent on your company values and needs. As Customer Success Operations becomes central to most companies, the growth of the CS team and professional role is leading to an opening of the profession. This was a great session that in order to succeed in CS, you have to start early in the process.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52

Intercom, Inc.

OCTOBER 10, 2019

We will work with you over months iteratively to develop that idea. We were a very successful company for a very short time in the late ’90s, and after we shut down, I was a solo consultant for better part of a decade, and I did some more writing. We will work with you over months iteratively to develop the idea.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Revulytics

OCTOBER 30, 2019

In this webinar, leading product development consultant , coach, and trainer Sari Harrison shows how to go beyond conventional metrics to understand whether you’re delivering value to users by helping them make their lives better. So we assume that if vanity metrics are going in a positive direction, impact metrics are, too.

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. So I told Bob I would try not to mess this up. Thanks Bob.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Business of Software Conference

NOVEMBER 26, 2018

It was almost the end of the conference but we got to work… I love that #BoS2018 changed their survey based on the advice from multiple talks at the conference! Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. pic.twitter.com/cBzVvt2Rtx. Anyway, my name is Rahul.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

UX Studio

SEPTEMBER 20, 2023

Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding. I am in Prague this week, so I am really lucky to work with a team of designers here. So I’m doing great. So that’s how I would describe myself.

Research Software 75

Research Software Feedback Software User Testing Product Research 75

Userpilot

FEBRUARY 25, 2021

So what we as a team did is launch the “Lemlister of the week” project. Understanding the business, the market, the industry, the target audience, and the buyer journey is super important to develop content ideas that will work. Start creating more personalized experiences with a free consultation.

Research Software 74

Research Software User Testing Outbound Marketing 74

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. Create a safe environment for sound product judgment to develop by ensuring feedback is immediate, clear and concrete. ” What is it?

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Business of Software Conference

JANUARY 6, 2020

spring and when things are going bad it’s an AI winter. And as an optimist that’s a problem for the good and the positive outcomes and use of technology. and Boston Consulting Group recently did a study because something that people always talk about is like is any s**t actually happening in A.I., I don’t know.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Userpilot

JANUARY 15, 2021

51% of people will never return to a company that they’ve had a bad experience with. Most surveys and interviews allow subjectivity to creep in (the exception being very short microsurveys, like the NPS functionality provided with Userpilot ). Analytics is also much more efficient that surveys and other feedback sources.

Data Visualization 73

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 73

Intercom, Inc.

MAY 17, 2018

Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. It’s almost like theory development, to understand how to look at big data. There’s also positive progress as more people get used to using it. I’m not talking about surveys.

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

Userpilot

DECEMBER 22, 2023

Are all teams involved or is it just a select few with specialist expertise? Organizations with successful research democratization initiatives also benefit from improved collaboration between teams. Research teams may also be reluctant to train others not to compromise research results or out of fear of losing their positions.

Data Visualization 99

Data Visualization Research Software User Testing Product Research 99