The Product Guy

AUGUST 1, 2019

What do you do when your team is working their socks off and yet they are getting little credit for the work being done, mainly because the team isn’t able to set concrete expectations with the stakeholder? This obviously reflected as a failure to deliver on part of the engineering team. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

The Product Coalition

OCTOBER 13, 2022

Credit: Austin Distel Startups reading the wrong resources waste months with the wrong methods. Poor questions yield little value. ?? Competitive analysis: “Blue ocean” (Kim, Mauborgne) Don’t get stuck into consulting matrixes. Time goes by, runway decreases. Eventually they run out of cash and shut down. Rosie is the best. ??

User Testing 134

User Testing Books Product Marketing Marketing 134

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 53

Weak Development Team Product Research User Testing Customer Feedback 53

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

The Product Coalition

JUNE 18, 2023

Photo by cottonbro studio on Pexels When I started Infinify, I told the world I am shifting to product consulting. I knew what I really wanted to do, and the way I understood the term ‘product consulting’ described it quite well. The market, however, understood it differently. That’s the whole reason VCs invest in startups.

Naming 131

Naming User Testing Feedback Software Weak Development Team 131

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. These books will help you develop the skills that lie under the surface to help you become a more well-rounded product manager and leader.

Books 80

Books Blog Feedback Software User Testing 80

Mironov Consulting

FEBRUARY 12, 2022

 Can the executive team?  Are But for calendars, the scarce resource is time rather than development capacity.  Just playing part-time CPO and also part-time product manager) is a poor substitute for hiring the brilliant people we need.  Poor  The rest is peanut-buttered over too many things.

Software Review 134

Software Review Weak Development Team Customer Experience Reporting Tools 134

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

DISQO

JUNE 30, 2017

Input from executives is only less common than input from product owners, engineering teams, and the product managers themselves. The challenge for product leaders is that ideas from the C-Suite often lack customer validation and therefore put teams at risk of investing resources in ideas that won’t be successful.

Weak Development Team 40

Weak Development Team Product Research User Testing Customer Feedback 40

UX Planet

JANUARY 16, 2024

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. If you’ve ever felt the pains of uncertainty or the fear of wasting precious resources, then read on. Utilize available resources: Even with a limited budget, you can gather some meaningful data.

Branding 89

Branding User Testing Product Research Data Visualization 89

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. At some companies, customer success managers create resources for thousands of self-serve customers, while at others they work with a select few.

Onboarding KPIs 123

Onboarding KPIs Customer Experience Weak Development Team User Testing 123

The Product Coalition

AUGUST 9, 2021

In one of my roles as an R&D manager, I inherited an employee from one of the other teams on the day I joined. Little did I know that “not always easy to manage” is an understatement, and that this developer actually didn’t want to be managed at all. How does having them around impact the team’s morale? trust me?—?I’ve

Weak Development Team 157

Weak Development Team Product Management Product Manager Management 157

Mironov Consulting

JUNE 30, 2017

Let’s call it the software development deli counter problem. Likewise, sales and business development teams (especially in enterprise companies) are hired and paid and rewarded for bringing in large deals. Which takes us to this chain of reasoning: “I don’t remember what’s in the development pipeline.”

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

Mind the Product

AUGUST 23, 2018

Product managers are only hired after the innovation or startup teams get concepts or funding approved. This means that product managers are thrust into developing a product or service concept they had no part in creating. A product manager is the leader and glue for the development team, from concept to launch.

Weak Development Team 120

Weak Development Team Product Management Product Manager Technical Review 120

Product Talk

SEPTEMBER 9, 2020

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She’s put together a ton of useful resources, including her “ product coach in a box ” deck of cards. I always felt if the software was bad, I had this physical pain and I really wanted to help.

Feedback Software 186

Feedback Software User Testing Product Research Research Software 186

Mironov Consulting

OCTOBER 7, 2020

One destructive side effect of this misunderstanding can be repeatedly changing the #1 top priority part-way through development, before there’s much to show the world but after spending significant discovery/design/architecture/development time on the previous #1 top priority. So something new becomes the #1 top priority.

Reporting Tools 137

Reporting Tools Weak Development Team Customer Experience Product Research 137

The Product Coalition

NOVEMBER 2, 2021

My take on it: while I love ex-developer PMs, and find that their teams often execute better, this is by no means a requirement. However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly. while the user name does have a unique id, the team and content do not. Why is this important?

Technical Review 137

Technical Review Analytic Tools Software Review User Testing 137

Gainsight

AUGUST 2, 2021

At the same time, strategy, process planning, and content creation are geared towards ensuring teams are adequately enabled to execute similarly to ensure a seamless customer experience. Building the proper foundation early on will set your team up for success in the long run. Getting the right people in early on is half of the battle.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools User Testing 52

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Jobs To Be Done has given us a better way to approach customer development. Teams who implement JTBD often come back with “ Problems To Be Solved.” Why does this happen? It seems so simple!

User Testing 138

User Testing Product Research Research Software Customer Experience 138

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Weak Development Team 80

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams.

Technical Review 96

Technical Review User Testing Product Management Product Manager 96

The Product Coalition

JANUARY 26, 2022

Chris’s team worked for a logistics service that tracked the ocean containers coming in and out of the ports. Their team set up the infrastructure and prepared the environment waiting for prospective accounts, which never came. Making the Product Choosing a Vendor Building business-class software demands a lot of time and resources.

Reporting Tools 122

Reporting Tools Feedback Software Data Visualization Engineering 122

Gainsight

SEPTEMBER 8, 2021

Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. But, then, organizations find that the baseline impact of simply having a CS team eventually plateaus–your NRR stagnates. You may also look outside the CS team.

Reporting Tools 105

Reporting Tools Data Visualization Analytic Tools Marketing 105

PMLesson's Ace the PM Interview

MAY 14, 2021

These are: Managing technical team members Managing technical development (pushing product design, driving the development cycles, establishing strategy, and help solve technical challenges) SWEs who transition into EM may find that their time is spent differently in management than their IC days.

Software Engineering 92

Software Engineering Engineering Reporting Tools Feedback Software 92

Johanna Rothman

JUNE 24, 2020

” The tester said, “If the developers didn't put so many problems in, we'd be done by now.” ” The developer said, “If you didn't pressure me so much, I could have done a better job.” That's because product development is a system of work. ” They're all right. What Do Testers Do?

Reporting Tools 79

Reporting Tools Weak Development Team Product Research User Testing 79

Johanna Rothman

NOVEMBER 16, 2020

Too many of these educated people had no idea how to work as a collaborative team. They acted as if they were indispensable or 10x developers. What's so bad about that? I started to travel internationally as a consultant in the late 1990s. I was surprised by the diversity of the teams I saw. Can't people catch up?

Technical Review 111

Technical Review Research Software Software Review Systems Review 111

The Product Coalition

MARCH 23, 2022

Even more so than for established firms, this is a critical issue for startups given that they are typically bootstrapped or working on limited funds and have to determine where best to focus on the resources at their disposal. I apply this lens to a startup that develops solutions in the health-tech market. Marketing is one example.

Startups 130

Startups Fractional CTO Technical Review Software Review 130

Bain Public

MARCH 21, 2020

Paul Ortchanian recognized this inconsistency, and it sparked the creation of what is now known as Bain Public: a company dedicated to helping local companies make smart product decisions through an organizing principle for allocation of resources: the roadmap. He’s the founder of Bain Public and a problem-solver by nature. Building Roadmaps.

User Testing 52

User Testing Weak Development Team Feedback Software Customer Experience 52

Userpilot

FEBRUARY 3, 2021

Then, when you finally put together your user journey map and want to optimize your touchpoints and eliminate bad experiences, you can face two barriers: The Analytics Black Hole – Can’t see the forest before the trees. The Bottleneck -Your software developer who is too busy to take on every experiment you want to run.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Research Software 98

Mind the Product

JULY 23, 2019

Look for the people that are mentoring an intern, running a meeting, or organizing an initiative for the team. Product leaders should think about how to support and develop all product managers, without assuming they want to become people managers. If the manager is the best at everything then they don’t have a very strong team.

Leadership 93

Leadership Weak Development Team Consulting Technical Review 93

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately. It begins with identifying and developing outcomes. Start the kick-off asking the customer to commit resources and time.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Coalition

DECEMBER 11, 2023

They always need something you haven’t developed yet. Unlike what one might think, this is a really bad sign. 3 Signs You Have a Strategic Debt Your Roadmap Doesn’t Make Sense It’s either containing lots of features that are not connecting to a coherent bigger picture, or you don’t have enough resources for making any real progress.

Startups 78

Startups User Testing Customer Experience Roadmap 78

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Momentum Design Lab.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. There are plenty of resources that discuss this topic. What happens when we don’t make services accessibile?

Research Software 156

Research Software Data Visualization Software Review Technical Review 156

UX Studio: Product Management

JANUARY 11, 2022

If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Not only will this help with turnover and avoid wasting resources, but it will make sure your customers have the best of care, too.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223