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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

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How to Successfully Transition from Consulting to PM

PMLesson's Ace the PM Interview

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. Technical Skills While not always needed, technical skills are very much desired for most PM roles.

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How to Successfully Transition from Consulting to PM

PMLesson's Ace the PM Interview

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. Technical Skills While not always needed, technical skills are very much desired for most PM roles.

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Tips for achieving AI-led digital transformation: What eight industry leaders want you to know

Modus Create

Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. Sarah advises companies to ensure that AI is fully embedded into their digital products from the concept phase.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Bill: Sure, absolutely. We got acquired by the large U.S.

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13 Best Product Management Books to Read in 2021 – Product Manager Must-Reads

Userpilot

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. The Lean Product Playbook by Dan Olsen is a practical guide on implementing the Lean Product methodology based on years of Olsen’s consulting work. Interviewing users and customers.

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How We Dealt With Project Challenges: An Agile Approach in a Deadline-driven Development

The Product Coalition

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. They had spent a lot of time choosing the technological stack and discussing technical solutions with outside consultants.