The Product Coalition

MARCH 27, 2020

I had to learn a new tool, and a new organization, all at once. Every day I experience how working in channels makes information more transparent, lets our teams be more agile and helps me stay connected with my coworkers in real time. Once I got up to speed, it was rewarding and fun to see how Slack uses Slack.

Feedback Software 128

Feedback Software Research Software Reporting Tools Technical Review 128

Centercode

APRIL 16, 2021

One of the greatest traits of agile development is that it allows teams to respond to customer desires quickly. Unlike the avalanche of changes you’d release every so often under Waterfall, this snowball approach of cumulative product evolution over time enables teams to act on what customers want, when they want it.

User Testing 90

User Testing Customer Feedback Agile Customer Experience 90

Gainsight

APRIL 2, 2021

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

The Product Manager Coach Blog

SEPTEMBER 5, 2023

In this article, we’ll delve deep into the importance of networking for product managers, drawing upon years of experience and insights from industry leaders. When you’re connected, you have a broader spectrum of information to draw from, allowing you to anticipate market shifts, user needs, and potential threats.

Research Software 52

Research Software Feedback Software User Testing Product Management 52

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 66

User Testing Research Software Market Research Product Research 66

ProductPlan

FEBRUARY 14, 2023

Everyone must be on the same page and understand who should be doing what since it’s far too easy for a distributed team to duplicate efforts unknowingly. Share your deadlines and deliverables, hitting them on time or coming clean with your team when things don’t go according to plan.

Feedback Software 59

Feedback Software Reporting Tools Crowdsource Customer Experience 59

The Product Coalition

MARCH 5, 2018

Here they are at a glance: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data?—?lots Weigh the cost of getting it wrong A wrong prediction can have consequences ranging from mild annoyance to the user to losing a customer forever. lots of it!

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

Product Innovation Educators

MARCH 27, 2023

From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. The company Church & Dwight showed us a funnel where they determine their “drill sites”—where to focus their innovation efforts.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

Intercom, Inc.

APRIL 22, 2021

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Amplitude

APRIL 8, 2020

We believe this adoption not only drives a better understanding of a team’s impact but it also helps them identify and align around the right problems and solutions. Many of our customers are also focused on driving adoption, so we often get asked how we use Amplitude to drive results.

Data Visualization 59

Data Visualization User Testing Product Research Reporting Tools 59

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. What is a help center in SaaS?

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Usersnap

JULY 17, 2020

As a business, we’re regularly trying new products and tools to help us with our software development. Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot.

Feedback Software 52

Feedback Software Reporting Tools Research Software Software Review 52

Bain Public

JUNE 11, 2019

In order to get the job done properly and efficiently, product managers deserve the proper software, tools and resources needed to create and execute successful products. Roadmap and Build Products Customers Love Aha! system is complex allowing for many tasks to get done with a single software.

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

SidsAvenue

AUGUST 19, 2016

And I am sure, the librarian must be having a tough time quantifying the ROI of investing in a corporate library. The aim of this post to increase the usage statistics and score top in the user feedback about the corporate library. They are reading all the time. Corporates have huge budgets for the library management.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

SidsAvenue

AUGUST 19, 2016

And I am sure, the librarian must be having a tough time quantifying the ROI of investing in a corporate library. The aim of this post to increase the usage statistics and score top in the user feedback about the corporate library. They are reading all the time. Corporates have huge budgets for the library management.

Technical Review 40

Technical Review User Testing Reporting Tools Customer Experience 40

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 88

Product Strategy Reporting Tools Strategy Feedback Software 88

Bain Public

OCTOBER 19, 2021

They were first to market in the search space but spent years increasing revenue exploring the media/ad space, allowing Google to out-pace their search technology. For instance, Robin Hood is a member of SIPC (Securities Investor Protection Corporation), which protects its members’ securities customers up to $500,000.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

Intercom, Inc.

MARCH 4, 2021

And the timing couldn’t be more urgent. What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. Our IWD theme this year is #ChooseToChallenge. Challenge drives change, so we must choose to challenge ourselves.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. Many of our customers are candid about their struggles to connect initiatives planned in their roadmaps to the broader goals they support. It’s a complicated request.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

Business of Software Conference

MAY 21, 2020

Alex Yang: For those of you who are wondering why you just got Rick-rolled, Elpie and I decided to crowdsource our walk on song from our team. I see my role as helping ensure that we have the right people, the right capabilities, in the right place, at the right time. And hiring is obviously a key part of that.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Business of Software Conference

APRIL 9, 2021

artisinal software companies and where are you where are you speaking to us today from. yeah I mean I will start so WildBit turned 20 in October and so it started – thanks – and so the entire 20 years it’s been a remote company so we’ve been doing this for quite some time. Mark Littlewood. Natalie Nagele.

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Weak Development Team Software Review Definition Customer Experience 40

The Product Coalition

JUNE 22, 2020

A new survey by the rapid consumer feedback platform Alpha sheds valuable light on the question. Positioned as they are at the intersection of business strategy, customer experience and change, nobody is better qualified than product leaders to know. So where do the most bankable ideas come from? More on this below.

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User Testing Product Research Customer Feedback Research Software 78