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10 SaaS Knowledge Base Examples and Best Tools to Build Yours

Userpilot

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Ready to get started?

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The Importance of Crowdsourcing Your Product Ideas

ProductPlan

You may have created a viable but incomplete solution. Because you are not your customer, and your customer does not always understand the possibilities and constraints of technology, you need to cast a wide net for product ideas. It should go without saying that you want to get customer feedback. What is crowdsourcing?

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How to Build a Customer Feedback Form [+ Examples and Best Practices]

Userpilot

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. What is a customer feedback form?

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Lessons from 1,000+ YC startups: Pivoting, resilience, avoiding tar pit ideas, more | Dalton Caldwell (Y Combinator, Managing Director)

Lenny Rachitsky

Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent.

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Crowdtesting – all you need to know

Usersnap

Negative online feedback is just a finger’s swipe away. Do we have any smart solutions available? It is a cost-effective and real-world multi-platform testing approach. Let’s look at the primary “Crowdsourcing” concept first. Industries are being disrupted by digital technologies today. Crowdtesting is the answer.

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How we use Slack at Slack

The Product Coalition

I had to learn a new tool, and a new organization, all at once. Slack is a channel-based messaging platform We use channels to organize our work into focused, easily searchable conversations?—?for For example, our HR team uses channels for everything from hiring (interview and offer channels) to reorg coordination to planning offsites.

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What we learned moving sales and product upmarket together

Intercom, Inc.

We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales. We had to look at the problems our new customers needed to solve with fresh eyes and build a healthy partnership with Product to turn these roadblocks in the sales cycle into solutions that customers would love.