Intercom, Inc.

JUNE 20, 2018

We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap. We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. Let’s dive in!

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Bain Public

JUNE 11, 2019

In order to get the job done properly and efficiently, product managers deserve the proper software, tools and resources needed to create and execute successful products. Is a highly customizable product, covering all aspects of project and product management as well as offering a system suitable for large product teams.

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

Bain Public

OCTOBER 19, 2021

They were first to market in the search space but spent years increasing revenue exploring the media/ad space, allowing Google to out-pace their search technology. Being first to market means having a culture of releasing the unexpected regularly. On the other hand, a great example is Dolby.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

Product Innovation Educators

JUNE 3, 2024

Effective market research aligns the product with market demand, giving you a competitive advantage. Voice of the Customer (VOC) Often market research is used synonymously with Voice of the Customer (VOC). VOC focuses on gathering and analyzing customer feedback to understand their needs, preferences, and expectations.

User Testing 177

User Testing Product Research Market Research Data Visualization 177

Business of Software Conference

APRIL 9, 2021

artisinal software companies and where are you where are you speaking to us today from. In the grand scheme of things, nothing’s gonna really, the company’s not gonna go bankrupt, which I realise it’s an incredible privilege that we have as a software, entrepreneur intrapreneurs. Mark Littlewood. Natalie Nagele.

Weak Development Team 40

Weak Development Team Software Review Definition Customer Experience 40