Intercom, Inc.

FEBRUARY 28, 2018

Our teams across Intercom think and work holistically, so when we talk about Product, we mean engineering, design, product management, research and analytics. That means we’ll be hiring 350 people over the next 18 months across our offices in San Francisco, Dublin, London, Chicago and Sydney.

Research Software 195

Research Software CTO User Testing Analytic Tools 195

The Basics of Product Management

JUNE 14, 2020

Not every company has the position of a Chief Product Officer (CPO). In some companies, product management roles up to the CTO (Chief Technology Officer). In some other companies, product management (along with project management), roles up to the CIO (Chief Information Officer).

CTO 52

CTO Product Management Product Manager Management 52

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

ProductPlan

JUNE 22, 2023

Traditionally, product managers have reported to either engineering or marketing leaders. Product management has always been a cross-functional discipline responsible for working with multiple groups including engineering, marketing, sales, and support. Consider it the price of leadership.

Data Visualization 83

Data Visualization Reporting Tools Customer Experience Product Research 83

Amplitude

SEPTEMBER 11, 2018

Eric Wang, a recently hired software engineer on our product engineering team, shares what it’s like to onboard with Amplitude’s engineering department. I’m a software engineer on the product engineering team. Even though Amplitude is growing, their onboarding is still done by the leadership team.

Engineering 75

Engineering Feedback Software Analytic Tools Customer Experience 75

Usersnap

SEPTEMBER 29, 2022

Create your vision and positioning 4. Each has a different approach to SaaS growth and will significantly impact your company’s product vision and revenue strategy. The disruptive growth approach focuses on gaining market leadership with a lower-cost product, which will help capture new customers. Make sense of your data.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

SEPTEMBER 29, 2020

You somehow have to bring together a rowdy bunch of tech professionals (data scientists, UX and UI designers , software engineers, etc) and make a valuable and functional product happen. You could be a lone PM in a tiny startup with no Product Management team, meaning that you only report to the CEO, or maybe a CTO.

Product Management 185

Product Management Product Manager Data Visualization Weak Development Team 185

Mind the Product

MAY 29, 2018

Mind the Product returns to Davies Symphony Hall in San Francisco on July 16-17 and promises to be one of our best product conferences yet, with a leadership forum, more workshops, more networking events around the conference, and more fun than ever before. Leadership Forum. Todd Lombardo, Co-Author of Roadmaps Relaunched.

Technical Cofounder 76

Technical Cofounder Fractional CTO CTO Coach User Testing 76

PMLesson's Ace the PM Interview

JANUARY 18, 2022

PMs typically work alongside many different roles and departments, especially engineering, design, sales, and marketing. From there, PMs must develop product vision and strategy to help achieve the company's goals. Together, they collaborate to drive development goals and actualize the product vision.

Product Management 52

Product Management Product Manager Data Visualization Reporting Tools 52

Mind the Product

AUGUST 23, 2017

She’d inherited a technical product where the engineers already had a view of the direction and deliverables required. During planning workshops the engineers were mentioning a lot of tools, methods, processes and concepts that were unfamiliar to her. A friend, who’s recently become a product manager, asked me that recently.

Product Management 124

Product Management Product Manager CTO Management 124

Bain Public

MAY 29, 2020

The right mentoring and coaching support facilitates a startup’s transformation and enables roadmap planning and execution, without straying from the ultimate vision and goal. Product management is a job that encompasses elements of business strategy, engineering, marketing and market research. In fact, 83.9% Are you a product manager?

CTO Coach 52

CTO Coach Research Software Feedback Software Startups 52

The Product Guy

SEPTEMBER 27, 2016

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

The Product Coalition

SEPTEMBER 9, 2018

With leadership and PM direct reports. Reason #1: The Path to PM Tech Product Managers who develop their skills as Engineering Leaders. By sharing decision rights with your CTO you may find yourself making plans based on more realistic effort estimates and a collaborative vision set with both the Why and How.

Data Visualization 60

Data Visualization Customer Feedback User Testing Feedback Software 60

The Product Guy

JANUARY 5, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

BrainMates

JULY 3, 2018

We define Product Management as the engine of an organisation that creates value for customers. They are responsible for all product activities within an organisation, creating the overall product strategy to achieve the corporate vision and goals set by the CEO and board members. Performed over time, not occasionally.

Reporting Tools 70

Reporting Tools Product Management Product Manager Research Software 70

svpg

SEPTEMBER 30, 2016

Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from. Those were the technology-powered innovations that enabled the new, much more desirable business model. So the team got to work.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Mind the Product

APRIL 3, 2017

My job was to define a vision for the product and create a plan to deliver it. Product Vision. Creating the vision for the product early was important. It gave the team autonomy over delivering the vision, what the product would do and how we would build it. A single product owner with decision-making authority.

Agile 134

Agile Product Research Reporting Tools Vision 134

The Product Guy

FEBRUARY 18, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

The Product Guy

APRIL 4, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

ProductPlan

OCTOBER 26, 2021

Seeing the big-picture vision and possessing versatility enables product managers to impact, even when the spotlight falls on others instead. Some view Product as an equal peer to Marketing, Sales, and Engineering, while others tuck it away under a VP of Product Marketing or a CTO.

CTO Coach 94

CTO Coach User Testing Product Research Data Visualization 94

The Product Guy

MAY 15, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Mironov Consulting

JANUARY 17, 2019

A not-yet-generating-repeatable-revenue company of 6 people might have one architect/CTO, one designer, three other developers, and a CEO. So we know that the CEO is time-slicing to cover investor pitches and office space and recruiting and benefits and legal and setting product direction and stocking the kitchen with snacks.

User Testing 97

User Testing Customer Feedback Customer Experience CTO Coach 97

The Product Guy

FEBRUARY 2, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Product Guy

JANUARY 31, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Guy

JANUARY 27, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 60

Analytic Tools Research Software Enterprise Startups 60

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. You don’t want to be reliant on engineering resources every time you have a question.

Data Visualization 55

Data Visualization Embedded Analytics Dashboard Reporting Tools 55

The Product Guy

MARCH 2, 2017

He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Mixpanel

MARCH 7, 2021

My goal has always been to positively impact the lives of people going through life-changing diseases whilst also forging the way for other female leaders in the technology industry.” ” Georgina Kirby Co-Founder & CTO, Vinehealth. ” Leah Farmer SVP Engineering & Product, Tourlane.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

Hutwork

MARCH 9, 2018

12 Six Steps to Superior Prototyping: Lessons from an Apple and Oculus Engineer. When Caitlin Kalinowski became head of product design engineering at Oculus , she and her team faced a stiff challenge. Are you worried about that one metric for your product or maybe velocities for your engineering team? Author: Chris Butler.

Article 82

Article Feedback Software Research Software User Testing 82

Intercom, Inc.

OCTOBER 31, 2019

. “Take the work out of work, that’s my motto in life” Prior to that, I was the CIO of another large Fortune 500 company called KLA-Tencor, and the rest of my life has been in software engineering: building tools to help people get things done without having to do all the work. Balancing human-computer interaction.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. How do you attract these different types of people and build the value for Slack going wall to wall inside of a large company versus a startup of 10 people or being siloed in the engineering department of a larger company? The vision?

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Business of Software Conference

JUNE 20, 2019

On realizing he’s still too integral to the business, Peldi started the ‘Winter 2018 Injected Turbulence Project’ – delegated product design and engineering management, deleted Slack and witter from his phone, and stopped watching their internal wiki. You can reconfigure the company vision scope and size.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

JULY 2, 2019

But facts I’ve discovered that many companies just ask a design team to execute on the vision. First of all product is about shaping the future and inspiring the world with the product vision – No I don’t see a roadmap here – and I call this build the right thing. In fact just do this bit here.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

Business of Software Conference

MAY 15, 2019

So I just googled “Leading expert computer vision”. I said look I want to build this game engine from scratch how easy would it be. Maybe this technology solution could be the answer. I felt the computer vision was crucial. How am I going to actually…” But look at it look at the engine! Where’s my seat?

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Intercom, Inc.

JULY 9, 2020

In addition to this, our conversation also covers his time at Altassian and contrasts this with his G2 role, his thoughts on Google updates and how they impact his industry and his vision for the future of SEO. We look at the death of the 10 blue links and why Google is now an answer engine as opposed to a search engine.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Business of Software Conference

NOVEMBER 19, 2019

We had engineering in Reading – anyone from Reading in here? The five things in the V2MOM: Your vision which is really the call to action. The bottom one is a really interesting one: over-engineering, especially when you are building a platform business, because who are your customers? We had and we grew a massive team.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8