Intercom, Inc.

FEBRUARY 28, 2018

Our teams across Intercom think and work holistically, so when we talk about Product, we mean engineering, design, product management, research and analytics. That means we’ll be hiring 350 people over the next 18 months across our offices in San Francisco, Dublin, London, Chicago and Sydney.

Research Software 195

Research Software CTO User Testing Analytic Tools 195

Mind the Product

JANUARY 24, 2019

MVP is a phrase that startup people love to throw around. Everyone believes their vision is really the Minimum Viable Product. You can simply declare “it’s not really minimum” if you want to do something less than their vision, or declare “it’s not really viable” if you want to do more! Others thought it merely stupid.

User Testing 178

User Testing Weak Development Team Customer Experience CTO 178

The Product Guy

SEPTEMBER 27, 2016

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Amplitude

FEBRUARY 6, 2019

Leaders/managers frequently make the mistake of glossing over uncertainty because they are concerned that people will be demotivated. I remember when a CTO asked me for a more detailed, solution-oriented roadmap. He has a super clear vision. Why did I resist this ask from the CTO? I resisted. John really nailed this!

CTO 111

CTO Weak Development Team Data Visualization Customer Experience 111

People-First Product Leadership

MARCH 24, 2024

I recall the startup founder who literally bounced with excitement when we discussed the product being built. There was the CTO who recommended I take his job to align product, design, and engineering more closely. We were a team due to a shared mission, vision, strategy and goals - not because of where we physically sat.

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52

The Product Guy

OCTOBER 25, 2016

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

Userpilot

JULY 27, 2023

Chief Technical Officer : Responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. Engineering Manager: In charge of planning, designing, and overseeing projects.

Research Software 97

Research Software Feedback Software Analytic Tools Onboarding KPIs 97

The Product Guy

APRIL 4, 2017

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. Jordan Bergtraum VP Product Management, ServiceChannel. Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Coalition

AUGUST 14, 2018

These more senior engineers often find themselves in a challenging role, splitting their time between individual contributor responsibilities as well as management duties. The context switching between coding and project+team management can be demanding, and finding individuals who can traverse these two plains is difficult.

Product Management 68

Product Management Product Manager User Testing CTO 68

The Product Guy

JANUARY 5, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Vikas Batra, lead a conversation around “Emotional Intelligence for Product Managers”. Jordan Bergtraum VP Product Management, ServiceChannel. Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

Mind the Product

MAY 29, 2018

Prior to Benchmark, Sarah was a Partner at Greylock Partners, and a Product Lead for search, recommendations, machine vision, and pin quality at Pinterest. His startup career includes Tumbleweed, Timestamp, WildPackets, inCode, and many others. At Benchmark, Sarah invests in consumer businesses and the consumerization of IT.

Technical Cofounder 76

Technical Cofounder Fractional CTO CTO Coach User Testing 76

Product Innovation Educators

APRIL 2, 2018

How product managers can challenge ideas to achieve long-term success. Since then, he’s taken on product management, managing the marketing website, SEO strategy, and analytics. Ways to form the vision for a product. Summary of some concepts discussed for product managers. [1:48] We were an unfunded startup.

Analytic Tools 58

Analytic Tools Fractional CTO Feedback Software User Testing 58

BrainMates

JULY 3, 2018

According to The Product Management Body of Knowledge, Product Management is: “A discipline that provides managerial focus to products that in turn will generate measurable business benefits.”. Product Managers are often described as “the CEO of the product”. Wondering about moving into a new career in Product Management? ).

Reporting Tools 70

Reporting Tools Product Management Product Manager Research Software 70

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. And no one knows this better than Zanade Mann, founder and Managing Director of the Black Women’s Business Collective. There are plenty of resources and advice on unlocking the secrets of the engineering management career path.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Guy

MARCH 2, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Gainsight

OCTOBER 12, 2021

You’ll hear from the best leaders in Product Management. It is all meant to provide you with a better understanding of how product management has changed, especially with the rapid acceleration of business to the cloud. Product-led growth isn’t just for startups. Her powerful insight? Her powerful insight?

Analytic Tools 52

Analytic Tools Research Software Data Visualization User Testing 52

The Product Guy

JANUARY 31, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

ProductPlan

JANUARY 21, 2020

A few years ago, I was the acting product manager at a startup, developing an enterprise software product. The product backlog I managed grew daily. I diligently prioritized and managed the epics and stories, moving them into the next two or three sprints in the sprint backlog. Feature request? Add it to the backlog.

Development Team Review 83

Development Team Review Software Review Fractional CTO CTO 83

The Product Guy

FEBRUARY 2, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Mind the Product

NOVEMBER 28, 2019

He’s someone you’ll certainly have come across if you’re at all interested in any of the discussion around the thinking and theory behind product management. “So far this week I’ve had eight coaching calls with non-customers, two coaching calls with customers, and one conference in San Francisco for B2B product managers.

CTO Coach 124

CTO Coach Analytic Tools Fractional CTO Research Software 124

BrainMates

APRIL 30, 2018

A bright and brave cross functional team of panellists were on hand to tackle an imagined (but realistic) Product Management scenario. The panellists were: Mark Cohen, CTO at Domain. Clive Lam, Consultant Product Manager at Brainmates. Mark Cohen (CTO): I’m gonna start crossing over into product land.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40

The Product Guy

FEBRUARY 18, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

The Product Guy

MAY 15, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Before that, I was a general manager at Microsoft.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Mironov Consulting

JANUARY 17, 2019

Bare metal startups don’t have a product management team, just as they don’t have a sales/marketing organization or support group or a business analytics squad. A not-yet-generating-repeatable-revenue company of 6 people might have one architect/CTO, one designer, three other developers, and a CEO. First, some context.

User Testing 97

User Testing Customer Feedback Customer Experience CTO Coach 97

Hutwork

MARCH 9, 2018

Many entrepreneurs and product managers write about the skills they brought to the table and those they learned along the way. And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success.

Article 82

Article Feedback Software Research Software User Testing 82

Usersnap

SEPTEMBER 29, 2022

Create your vision and positioning 4. Each has a different approach to SaaS growth and will significantly impact your company’s product vision and revenue strategy. Create your vision and positioning. For SaaS companies to grow their operations consistently, defining a product vision for the mid to long term is crucial.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

SEPTEMBER 16, 2023

Ever since I took my first step into the dynamic landscape of the startup scene in Israel, proclaimed as the ‘Startup Nation,’ my professional journey has been a continual source of learning over many years. A significant factor contributing to this is the trend of Israeli startups primarily targeting US or European markets.

Startups 117

Startups Technical Review Product Management Product Manager 117

Roman Pichler

MARCH 12, 2024

Listen to the audio version of this article: [link] Introduction My first product management job wasn’t exactly what you call a success story: I was part of a team that was called in to help with a new product development effort, and I ended up working with the lead product manager. It also makes it hard to manage and adapt the plan.

Research Software 280

Research Software Technology Strategy Artificial Inteligence 280

Business of Software Conference

NOVEMBER 30, 2020

Startups often struggle to communicate the value of their products, particularly in sales meetings. From pitches that drown customers in a word-soup of features, to high-concept vision pitches that leave customers confused and sceptical – many companies struggle to connect authentically with customers in a way that generates deals.

Research Software 64

Research Software User Testing Positioning Product Research 64

Intercom, Inc.

OCTOBER 31, 2019

Outdated and misapplied technologies are ill-suited to the tasks at hand, which creates trouble for the humans using it. When a company is moving from the startup to the scale-up phase, there is the potential for productivity practices to be lost along the wayside. What follows is a lightly edited transcript of the episode.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

The Product Coalition

OCTOBER 6, 2020

Test Your Assumptions Before Writing Code An important part of growing a startup is understanding the market. A product manager asks Jared, “With regards to the UX journey of Canvs products, what were your biggest lessons learned as you were building out these services for your key users?”

User Testing 146

User Testing Data Visualization Product Research Research Software 146

Business of Software Conference

MAY 15, 2019

I went on to do management consultancy at ZS associates. Looked to new models for private jet aviation, managed a band, went and worked in film because I love film so much and found it intensely dull working for a blue chip company. It was I think the biggest startup in corporate history at the time. Mainly in the Pharma game.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Product Bookshelf

SEPTEMBER 14, 2020

Radical Focus is about a management method called Objectives and Key Results (OKRs). The OKR method has its roots in HP’s Management by Objectives (MBO) which seeks to achieve alignment through a cascading set of objectives through the enterprise. The first part of Radical Focus is a story about a startup which sells tea.

Technical Advisors 62

Technical Advisors CTO Coach Technical Review CTO 62

ProductPlan

OCTOBER 26, 2021

Product professionals get paid to manage products and services. And, unlike our products, no one’s getting paid to manage our careers on our behalf. Seeing the big-picture vision and possessing versatility enables product managers to impact, even when the spotlight falls on others instead. Interesting.

CTO Coach 94

CTO Coach User Testing Product Research Data Visualization 94

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. The vision? This month, we have passed the three million download mark for the show.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160