Customer Communications, Demo and Presentation

Demo Content 101: How to Use It Correctly in SaaS

Userpilot

JUNE 17, 2021

If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it. The value of demo content is perhaps most apparent for early-stage SaaS products with few users, or for products where the value is directly correlated with the presence of other users, such as a social network.

Analytic Tools

Analytic Tools Demo Customer Communications Data Visualization

Customer Experience Management vs Customer Relationship Management

Userpilot

DECEMBER 7, 2023

CRM uses specialized software to manage customer relationships, analyze data, and improve outcomes by personalizing services and expecting customer needs. CRM aims to increase sales, retain customers , and enhance satisfaction through managing customer relationships. What is customer experience management (CEM)?

Customer Experience

Customer Experience Feedback Software Analytic Tools Customer Feedback

9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools

Analytic Tools Research Software Reporting Tools Customer Communications

Webinars

From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Product Strategy Agility: How to Use Experiments and Options to Create Products Your Customers Love

How To Get Promoted In Product Management

MORE WEBINARS

Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. You need modern efficient tools to make your work faster and easier.

Feedback Software

Feedback Software Events Data Visualization Customer Communications

How to Select the Right Product Toolkit for Your Team

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Understand and coordinate needs across teams before running towards a shiny new tool.

Analytic Tools

Analytic Tools Data Visualization Feedback Software Customer Communications

What is In-Product Messaging and How Do You Create It? (code-free!)

Userpilot

NOVEMBER 16, 2021

In-product messaging displays to your customer inside your product while they are using it. The immediacy and relevancy of in-app communication means that it’s a powerful tool for your product marketing department. However, messaging software like Zendesk and LiveChat make this super easy in 2021.

Feedback Software

Feedback Software Messaging Onboarding KPIs Customer Communications

Messaging Strategies in SaaS: How To Tell the Product Story Through Consistent Messaging Across Different Channels?

Userpilot

AUGUST 3, 2022

Telling the brand story at different touchpoints across the customer journey. Customers move through multiple channels and platforms while interacting with your brand. An authentic message strategy is designed to meet the customer at each step of the customer journey. Pipedrive value proposition.

Research Software

Research Software Feedback Software Messaging Reporting Tools

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills. Effective communication – being able to speak and write to an exceptionally high standard – is vital.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

A Guide To Executive Sponsor Change

Gainsight

SEPTEMBER 24, 2019

Everything is “determined,” therefore if you have enough information, or in this case, all the information, you have a perfect picture of the universe—past, present, and future. In the age of big data, machine learning, and business intelligence, we have a very determinist view of our customers. You can only react.

Data Visualization

Data Visualization Customer Communications Customer Feedback Customer Experience

4 Ways Product Teams Can Make Customers More Successful

Gainsight

FEBRUARY 12, 2019

Over the past few years, we’ve started to see thought leadership on the unique relationship between Product Management and Customer Success. Most recently, it culminated with Gainsight’s rollout of the PX Product Experience Platform. Every user has to go through it to get access to your platform. User Registration.

Research Software

Research Software User Testing Customer Experience Reporting Tools

Healthcare Edition: How to Get Information to Your Users Quickly

Gainsight

MARCH 31, 2020

An in-app engagement strategy requires two things: structure and technology. Technology is necessary to deploy the in-app engagements and the processes below will help you map out when, where, and how often your engagements should occur. This has affected everyone, especially healthcare workers and the technology they use every day.

Healthcare

Healthcare Information Customer Feedback Customer Experience

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills. Effective communication – being able to speak and write to an exceptionally high standard – is vital.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills. Effective communication – being able to speak and write to an exceptionally high standard – is vital.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills. Effective communication – being able to speak and write to an exceptionally high standard – is vital.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

The Aha! Moment Guide in Product Onboarding

Userpilot

JULY 25, 2019

Archimedes had found the solution to something which had troubled him for a while. moment is the moment a user realizes value in the product, or is convinced that it will be a solution for a specific pain they have. Facebook is a platform designed for sharing things with friends. Your product is the solution. “ Aha!

Analytic Tools

Analytic Tools Feedback Software Reporting Tools Customer Communications

New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software

Feedback Software Customer Communications Reporting Tools Events

5 Customer Success Trends That Scream for Data Democratization

Gainsight

JULY 21, 2022

Helping CSMs, executives, and other customer-facing stakeholders leverage data to deeply understand customers and guide them to value often falls on the shoulders of a single Customer Success Admin or Operations role. This presents a major challenge of operationalizing a data-driven approach to customer success. .

Data Visualization

Data Visualization Reporting Tools Analytic Tools Customer Communications

Product Management Today

Demo Content 101: How to Use It Correctly in SaaS

Customer Experience Management vs Customer Relationship Management

Webinars

Trending Sources

9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Webinars

Catch up with New at Intercom, our fall product launch event

How to Select the Right Product Toolkit for Your Team

What is In-Product Messaging and How Do You Create It? (code-free!)

Messaging Strategies in SaaS: How To Tell the Product Story Through Consistent Messaging Across Different Channels?

16 Most Common Product Marketing Manager Job Interview Questions And Answers

A Guide To Executive Sponsor Change

4 Ways Product Teams Can Make Customers More Successful

Healthcare Edition: How to Get Information to Your Users Quickly

16 Most Common Product Marketing Manager Job Interview Questions And Answers

16 Most Common Product Marketing Manager Job Interview Questions And Answers

16 Most Common Product Marketing Manager Job Interview Questions And Answers

The Aha! Moment Guide in Product Onboarding

New at Intercom uncut: Watch our entire virtual launch event

5 Customer Success Trends That Scream for Data Democratization

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