Customer Communications Education Messaging Naming 
Userpilot
MAY 7, 2024
Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.
Userpilot
NOVEMBER 16, 2021
Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging.
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Revulytics
NOVEMBER 29, 2018
Back in the spring, some 150 million users of Under Armour’s health and fitness app MyFitnessPal were hit with a data breach, with a bad actor (or actors) stealing their user names, email addresses, and passwords. Now, consider the value of in-app messaging as part of a risk management strategy.
Userpilot
JUNE 17, 2021
It’s wise to create different demo content for different customer segments, and to ensure that the content is as educational as possible. If you need a versatile tool that will cover most of your customer education bases, give Userpilot a try. For example: Made up project data for a project management tool.
Intercom, Inc.
AUGUST 16, 2022
When it comes to support, modern customers want a personal, on-demand experience from businesses – with 75% of support leaders saying customer expectations have increased but only 34% confident they can meet those expectations. Efficient, personal support is the name of the game when it comes to closing this gap.
Userpilot
FEBRUARY 4, 2023
This is the difference between reactive versus proactive (patching existing issues before customers encounter them) support. Optimize the onboarding experience with relevant messaging and interactive elements that pop up at the right moment.
Userpilot
MAY 26, 2021
If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Product Onboarding can be equated with educating your customers about how to get the most out of your product. Test and iterate.
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