Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. The data is revealing: businesses are investing more in measuring the impact of their customer service. Learn, optimize, iterate.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. Full Product Judgment needs to take in your customers’ perceptions and behavior.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Userpilot

NOVEMBER 29, 2023

The average salary for a retention specialist varies based on location, education (for example, whether the candidate has a Bachelor’s degree), company, and professional experience. A retention specialist needs to be proficient in an array of software across categories. Advanced organizational skills, such as time management.

Data Visualization 96

Data Visualization Reporting Tools Feedback Software Customer Experience 96

Userpilot

JULY 7, 2022

Customer interaction involves all communications customers have with businesses through direct human contact, chatbots, self-help resources, etc. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously.

Feedback Software 91

Feedback Software Customer Experience Customer Feedback User Testing 91

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. If you set a clear, common definition of your goals and objectives early on, you’ll be better positioned to march forward efficiently.

Reporting Tools 105

Reporting Tools Feedback Software Customer Communications Customer Experience 105

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. In our case, creating value for our customers meant sharing best practices for managing their COVID-19 response.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Intercom, Inc.

AUGUST 16, 2022

Powered by a messenger with automation and self-serve capabilities, your team can provide the exact support customers need, at the precise moment they need it. By adding a messenger to your product, you can help customers in their moment of need – in your product, website, or app while their query is top of mind.

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Research Software Product Marketing 94

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 97

Feedback Software Research Software Analytic Tools Data Visualization 97

Alchemer Mobile

JUNE 20, 2019

Arming yourself with a feedback tool like Apptentive can help you keep a finger on the pulse of all online reviews as well. Now that we’ve established that you won’t be able to save yourself from negative feedback (nor should you try to do so), it’s important to mention that you can always balance the scales with positive reviews.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Userpilot

SEPTEMBER 29, 2022

Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. Provide proactive support and ongoing education with a resource center. What is customer engagement? A good customer engagement strategy has measurable KPIs and is always updated based on the performance data.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

JANUARY 23, 2023

Offer custom educational resources based on user behavior – for example, if a user hasn’t tried an important feature, encourage them to watch a webinar explaining its value. Product education shouldn’t end after onboarding – keep sending out relevant in-app messages that encourage users to try out new features.

Customer Experience 95

Customer Experience User Testing Feedback Software Customer Feedback 95

Gainsight

JULY 14, 2020

In EdTech, where communication is critical, how do you make sure the right message reaches the right students, teachers, administrators, and other educational players? If you needed to get important information to your users, it was likely buried under all of these communications. Enable quick onboarding. Capture user sentiment.

Feedback Software 52

Feedback Software Strategy Customer Feedback Customer Experience 52

Userpilot

FEBRUARY 4, 2023

This trust and rapport can yield many benefits for your business whether it’s amazing stories shared on social media accounts, a positive review on your website, or word-of-mouth marketing that brings more people into your rewards program.

User Testing 84

User Testing Customer Experience Customer Feedback Feedback Software 84

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

MAY 26, 2021

If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Product Onboarding can be equated with educating your customers about how to get the most out of your product. Test and iterate.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Sephora grew mobile sales by 167% by paying attention to customer expectations. Approach the ideal users.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. 1 – Communication skills. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. But we also wanted to democratize the process and make sure everyone had access to our incident management tools and resources. As a result of this work, we’re in a much better position.

Technical Review 215

Technical Review Software Review Document Engineering 215

Gainsight

MARCH 31, 2020

Drive ongoing product education that evolves with current events. An in-app engagement strategy requires two things: structure and technology. Technology is necessary to deploy the in-app engagements and the processes below will help you map out when, where, and how often your engagements should occur. Enable quick onboarding.

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Discarding ideas with low customer or business value when it is the cheapest to do so, in order to focus on the ideas with the highest in-market viability and for the business.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74