The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact. Why Accelerate Now?

Generative AI

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. In our case, creating value for our customers meant sharing best practices for managing their COVID-19 response.

Customer Experience

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. What is a customer engagement solution?

Feedback Software

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

Feedback Software

Intercom, Inc.

AUGUST 23, 2022

. “93% of customers are more likely to remain loyal to companies with excellent support” Your support experience is an opportunity to delight your customers – by better educating them and resolving their issues, you can improve the relationship they have with your brand.

Customer Experience

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools

Userpilot

NOVEMBER 3, 2022

Best practices for creating your knowledge base: Know your purpose: Identify the target audience (employees or customers?). Set goals for your knowledge base and determine the best content formats and knowledge base software to use. Also, keep the main elements of your learning center where customers expect to see them.

Analytic Tools

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Understand and coordinate needs across teams before running towards a shiny new tool.

Analytic Tools

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software

Userpilot

AUGUST 14, 2024

Value-Driven Features : Focuses on delivering features that provide clear, actionable solutions to users. In short, this product-led growth approach ensures that every design decision adds value and ease of use for customers. This is why in-app guidance and education are crucial for increased engagement.

User Testing

Userpilot

APRIL 22, 2024

Providing educational content to keep users engaged and informed. Triggering exit surveys to understand reasons behind churn and improve customer experience. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Why is customer success important for SaaS?

Analytic Tools

Userpilot

AUGUST 19, 2024

Embarking on a career as a product assistant involves a combination of education, skills development, and practical experience. Product assistants utilize a variety of tools to streamline their work. Looking into tools for product assistants? Assist in the creation and maintenance of product roadmaps and release schedules.

Data Visualization

Intercom, Inc.

OCTOBER 13, 2022

In this New at Intercom, Paul Adams, our Chief Product Officer here at Intercom, guides you through our newest, next-generation features and in-product innovations, and explores the challenges and solutions behind engaging more effectively with your customers and creating a more holistic, personalized customer experience.

Feedback Software

Intercom, Inc.

FEBRUARY 22, 2022

It is supported by two teams who focus on incident management and threat detection, the eradication of classes of vulnerabilities by building on the secure defaults of our Rails monolith, and role-based security education. . While all of that makes us confident, we remain humble, as stated in our company values.

Data Visualization

Userpilot

AUGUST 28, 2024

Embarking on a career as a head of product involves a combination of education, skills development, and practical experience. Heads of product utilize various tools to streamline their work. Looking into tools for heads of product? How to become a head of product?

Analytic Tools

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. But, that requires ensuring customer resources are all in one place.

Analytic Tools

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Product Assistants are essential in guiding product development and enhancing software solutions.

Data Visualization

Userpilot

AUGUST 30, 2024

In this article, we will outline the typical journey for head of products, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Without further ado, let’s get into it!

Analytic Tools

Userpilot

AUGUST 28, 2024

Use tools like Trello or Asana to manage your workload efficiently, ensuring that nothing falls through the cracks. Communicate effectively : Maintain clear and concise communication with cross-functional teams and stakeholders. Looking into tools for product assistants? Looking into tools for product assistants?

Data Visualization

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Discarding ideas with low customer or business value when it is the cheapest to do so, in order to focus on the ideas with the highest in-market viability and for the business.

Framework

Gainsight

MAY 18, 2023

Alteryx provides the leading analytics automation platform. Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey. With its easy-to-use platform, the organization empowers customers to overcome technical problems and focus on driving business outcomes.

Analytic Tools

Userpilot

SEPTEMBER 29, 2022

Host virtual customer engagement events such as webinars. Provide proactive support and ongoing education with a resource center. Share your company’s vision and gather user input with a public roadmap. What is customer engagement? Why does customer engagement matter in SaaS?

Feedback Software