ProductPlan

MARCH 17, 2020

You must elevate these business-critical strategic components of your product leadership role into your schedule on a regular–even daily–basis. Product Strategy : Consider which strategic activities impact your ability to deliver value to customers. Positioning. Customer communication/experience.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

ProductPlan

JUNE 1, 2023

No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later. When a customer has a feature idea, it’s not really because they want that particular feature. But most of your customers probably aren’t product managers. Why do product teams become feature factories?

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Gainsight

JUNE 10, 2021

Their most significant influence on customers was in the last year developing a strategy centered on “ positive change in customer health. ” They identified many of their customers who would be enduring financial hardships and the potential to increase churn drastically. The Challenger Award: RD Station.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Intercom, Inc.

NOVEMBER 12, 2018

Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customer support should be personal. Should you utilize modern communication trends such as emojis and gifs?

Feedback Software 245

Feedback Software User Testing Customer Communications Customer Experience 245

Gainsight

SEPTEMBER 24, 2019

In his 1814 Philosophical Essay on Probabilities , the physicist Pierre-Simon de Laplace imagined a hypothetical intellect that could “know all forces that set nature in motion, and all positions of all items of which nature is composed” and in so knowing, extrapolate the entire history and future of universe.

Data Visualization 12

Data Visualization Customer Communications Customer Feedback Customer Experience 12