Customer Communications, Leadership and Positioning

Welcoming new senior leaders to Intercom

Intercom, Inc.

NOVEMBER 23, 2021

We’re serving as the crucial communication layer, allowing businesses to develop and maintain fruitful relationships with their customers, and we’re redefining how businesses and customers communicate online. Welcome Anna Griffin, Chief Marketing Officer. Welcome Sanj Bhayro, VP, EMEA Sales.

Customer Communications

Customer Communications Customer Experience Leadership Positioning

Is This the End of Customer Success Software as We Know It?

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.

Analytic Tools

Analytic Tools Research Software Feedback Software Customer Communications

Introducing the Bain Public SOAP™ Product Leadership Framework. A Practical Definition.

Bain Public

SEPTEMBER 17, 2020

Bain Public’s SOAP™ methodology and tool offers a full picture of your product strategy, tactics, metrics and roadmap all in one place. These are the directors, VPs, and C-level leaders who have the mandate of delivering digital product solutions for years to come. Let’s look at the different parts of the system up close.

Framework

Framework Leadership Customer Communications Definition

Webinars

Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

How To Get Promoted In Product Management

MORE WEBINARS

Product Marketing Resources: Everything You Need To Know in 2022

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

Research Software

Research Software Analytic Tools Feedback Software Data Visualization

The Activities of a Strategic Product Manager

ProductPlan

MARCH 17, 2020

You must elevate these business-critical strategic components of your product leadership role into your schedule on a regular–even daily–basis. Positioning. Customer communication/experience. Customer interviews. Product strategy. Product development. Product launch. Market research. Sales support.

Outbound

Outbound Product Management Product Manager Inbound

Growth, Funding, Pivotal Moments and the Evolution of Adzerk to Kevel

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript. 2:43 Mark: Yeah.

Feedback Software

Feedback Software Weak Development Team Customer Communications Customer Experience

Are you Solving Customer Problems or Just Building Features?

ProductPlan

JUNE 1, 2023

No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later. When a customer has a feature idea, it’s not really because they want that particular feature. But most of your customers probably aren’t product managers. Why do product teams become feature factories?

User Testing

User Testing User Friction Development Team Review Reporting Tools

And The 2021 GameChanger Award Goes To…

Gainsight

JUNE 10, 2021

Their most significant influence on customers was in the last year developing a strategy centered on “ positive change in customer health. ” They identified many of their customers who would be enduring financial hardships and the potential to increase churn drastically. The Challenger Award: RD Station.

Feedback Software

Feedback Software Reporting Tools Customer Communications Data Visualization

Defining customer support: why it’s key to your long-term success

Intercom, Inc.

NOVEMBER 12, 2018

Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customer support should be personal. Should you utilize modern communication trends such as emojis and gifs?

Feedback Software

Feedback Software User Testing Customer Communications Customer Experience

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively. Being able to manage processes and projects is a must.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

A Guide To Executive Sponsor Change

Gainsight

SEPTEMBER 24, 2019

In his 1814 Philosophical Essay on Probabilities , the physicist Pierre-Simon de Laplace imagined a hypothetical intellect that could “know all forces that set nature in motion, and all positions of all items of which nature is composed” and in so knowing, extrapolate the entire history and future of universe.

Data Visualization

Data Visualization Customer Communications Customer Feedback Customer Experience

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively. Being able to manage processes and projects is a must.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively. Being able to manage processes and projects is a must.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. Focus your answer on: This is your opportunity to demonstrate your ability to communicate effectively. Being able to manage processes and projects is a must.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

Crafting Stellar Product Process with John Cutler

The Product Coalition

OCTOBER 16, 2018

John and I talk trust, process, and customer communication ahead of his talk at this year’s Split Decisions conference John Cutler is a Product Evangelist at Amplitude. People feel like they don’t have the time or the tools to work on these cultural issues. Why isn’t your customer joining you in your office for a week?

Customer Experience

Customer Experience Weak Development Team Reporting Tools User Testing

Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. Communication : When needed, communication with customers, support, sales and leadership can occur. This can be done by the Customer Support team or through informal channels.

Technical Review

Technical Review Software Review Document Engineering

5 Customer Success Trends That Scream for Data Democratization

Gainsight

JULY 21, 2022

Leading customer success platforms integrate with key business systems such as your CRM, support tools, product analytics, and more in just a few clicks. You can use CS technology to then layer on survey data and AI-generated customer experience analysis. The center of your customer ecosystem is CS.

Data Visualization

Data Visualization Reporting Tools Analytic Tools Customer Communications

Product Management Today

Welcoming new senior leaders to Intercom

Is This the End of Customer Success Software as We Know It?

Webinars

Trending Sources

Introducing the Bain Public SOAP™ Product Leadership Framework. A Practical Definition.

Webinars

Product Marketing Resources: Everything You Need To Know in 2022

The Activities of a Strategic Product Manager

Growth, Funding, Pivotal Moments and the Evolution of Adzerk to Kevel

Are you Solving Customer Problems or Just Building Features?

And The 2021 GameChanger Award Goes To…

Defining customer support: why it’s key to your long-term success

16 Most Common Product Marketing Manager Job Interview Questions And Answers

A Guide To Executive Sponsor Change

16 Most Common Product Marketing Manager Job Interview Questions And Answers

16 Most Common Product Marketing Manager Job Interview Questions And Answers

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Crafting Stellar Product Process with John Cutler

Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

5 Customer Success Trends That Scream for Data Democratization

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