Userpilot

AUGUST 18, 2024

SaaS tools are the industry's biggest open secret. Wondering what type of tools you should have in your stack? TL;DR SaaS tools are applications that users can access through an internet connection. There are different types of SaaS tools for different purposes. ProductPlan is the best tool for road mapping.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Research Software 104

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98

Userpilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. There are five customer engagement stages: acquisition, activation, adoption, retention, and revenue/advocacy.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Mind the Product

NOVEMBER 29, 2018

Know Your Customers’ Problems. It’s product development like that – that seeks out innovative solutions rooted in intimate knowledge of customer’s problems – that has earned Trader Joe’s the reputation as one of the most customer-centric organizations on the planet. Segment Your Audience. How do we logically group them?

User Testing 154

User Testing Customer Feedback Customer Experience Analytic Tools 154

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Gainsight

JUNE 4, 2019

Customers have more options, therefore more power. The way we run business requires new functions and new tools. In-app communications are part of the next wave of adoption-driving strategies and I’m here to assure you that they are not as scary as they sound. The Evolution of Customer Communications.

Messaging 63

Messaging Customer Communications Customer Experience Framework 63

Intercom, Inc.

OCTOBER 12, 2021

That’s why any great support strategy needs a clever mix of both, so you can balance efficiency with a great customer experience. At Intercom, we use a framework called the Conversational Support Funnel to help us optimize the support experience for both our customers and our support team. Engage and retain your customers.

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Weak Development Team Customer Experience User Testing Customer Feedback 222

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. The framework acted as a guide for good Product Management practice, and brought structure to the activities and deliverables of developing and maintaining products. Where do you start? What matters most?

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Gainsight

APRIL 17, 2019

In this starter kit for product professionals, we’ll share our rules of engagement for in-app messages and how we create them. In-app engagements are customer outreaches that happen within a product. Examples of in-app engagements include product status messages, tutorials and guides, new feature announcements, and surveys.

Feedback Software 76

Feedback Software Customer Experience Customer Feedback Customer Communications 76

Userpilot

JUNE 26, 2024

You will also find webinars related to analyzing key metrics , utilizing in-app messaging, and introducing engagement gamification techniques in onboarding flows. If you’re interested in learning more customer success tips and tricks or seeing these strategies in action, schedule a Userpilot demo today to see how our team can help.

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Webinar Customer Feedback Feedback Software Customer Experience 105

Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Gainsight

MARCH 31, 2020

In an industry where communication is critical, how do you make sure the right message reaches the right patients, providers, and non-clinical staff? coronavirus) became part of our everyday vocabulary and businesses rushed to send communications to address this “new normal.” What Your End Users Expect: Patients and Community.

Healthcare 52

Healthcare Information Customer Experience Customer Feedback 52

Gainsight

MAY 18, 2023

Alteryx provides the leading analytics automation platform. Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey. With its easy-to-use platform, the organization empowers customers to overcome technical problems and focus on driving business outcomes.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Gainsight

JULY 14, 2020

In EdTech, where communication is critical, how do you make sure the right message reaches the right students, teachers, administrators, and other educational players? If you needed to get important information to your users, it was likely buried under all of these communications. The TRUSt Framework for In-App Engagements.

Feedback Software 52

Feedback Software Strategy Customer Experience Customer Feedback 52

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Internal Team Alignment. .

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 52

Gainsight

SEPTEMBER 24, 2019

At the risk of massively oversimplifying Newton’s Second Law of Thermodynamics, it basically states that the entropy (or randomness) inside a system will increase over time. A lot of companies only have operations for understanding their customers on the Account-level. And you can’t predict it. You can only react.

Data Visualization 12

Data Visualization Customer Communications Customer Feedback Customer Experience 12

Userpilot

JUNE 30, 2022

You can leverage customer fit to bring success by: Creating user personas based on successful customers. Communicating a relevant value proposition with accurate product positioning. Designing your pricing plans to attract good-fit customers. Implement an engagement model that fits your perfect customer.

User Testing 98

User Testing Feedback Software Customer Experience Analytic Tools 98

Gainsight

MAY 9, 2025

Many CS leaders hear AI and assume its all the same, but in reality, AI is an umbrella term that encompasses a range of different technologies that serve distinct purposes for CS leaders. For instance, tools like Staircase AI can surface real-time customer health insights, which could lead to surprise churn if missed.

Feedback Software 52

Feedback Software Customer Communications Customer Feedback Customer Experience 52