The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact.

Generative AI 109

Generative AI Customer Communications Technical Review Reporting Tools 109

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Usersnap

SEPTEMBER 1, 2022

Brands are always looking for effective ways to gain a larger market share. One approach regularly discussed is the importance of crafting personalized customer experiences. One of the best ways to drive better customer experience than using sentiment analysis tools. What Is a Sentiment Analysis Tool?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Third, the lines between sales, marketing, product, and support are blurring. Second, expectations are rising for consumer-grade experiences.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

DECEMBER 7, 2023

CRM uses specialized software to manage customer relationships, analyze data, and improve outcomes by personalizing services and expecting customer needs. CRM aims to increase sales, retain customers , and enhance satisfaction through managing customer relationships. CRM provides a clear view of each customer.

Customer Experience 87

Customer Experience Feedback Software Analytic Tools Customer Feedback 87

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. .

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

The Product Coalition

JUNE 17, 2020

We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day. when retail and in-person customer communication has transformed?—?is

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

Indicative

JANUARY 13, 2021

The Customer Data Platform market is no exception. That growth represents thousands of companies making investments in customer data and all the opportunities it can open, all the decisions it can drive, and more. Below, we cover everything you need to know about CDP platforms, including: What a CDP is.

Analytic Tools 80

Analytic Tools Research Software Customer Communications Data Visualization 80

Userpilot

APRIL 22, 2024

TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 71

Analytic Tools Feedback Software Research Software Customer Experience 71

Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. It’s marketing. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. App marketing at its most basic. The bad news? The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

DECEMBER 5, 2022

This is about how companies communicate with their customers in the mobile world. For many companies, mobile is the primary medium of communication with their customers and the number of companies who are mobile-first will only grow. Let’s Start Talking With Our Customers, Together.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Indicative

JANUARY 13, 2021

The Customer Data Platform market is no exception. That growth represents thousands of companies making investments in customer data and all the opportunities it can open, all the decisions it can drive, and more. Below, we cover everything you need to know about CDP platforms, including: What a CDP is.

Analytic Tools 52

Analytic Tools Research Software Customer Communications Data Visualization 52

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

JANUARY 23, 2023

Marketing segmentation comes in handy here. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. In this article, we cover: How is marketing segmentation used in customer retention? Let’s get started.

Customer Experience 90

Customer Experience User Testing Feedback Software Customer Feedback 90

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 25, 2022

Read on as we explore the various types of self-service portals and how to create them for your customers. A self-service portal is a platform that provides guides and resources to help users get their jobs done. These platforms are hosted on webpages or in-app and are commonly used for customer and employee education.

Data Visualization 83

Data Visualization Analytic Tools Customer Communications Customer Experience 83

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Alchemer Mobile

APRIL 9, 2020

Why are more people leaving reviews? The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. See the full 2020 report for more information on general benchmarks and other category-specific data. App Ratings and Reviews.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Gainsight

MARCH 31, 2020

If you needed to get important information to your users, it was likely buried under all of these communications. As the situation surrounding COVID-19 continues to evolve, companies need to be prepared to keep users informed. An in-app engagement strategy requires two things: structure and technology.

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. All of this is possible without coding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 23, 2023

Real-time personalization is beneficial because it gives a better customer experience , drives more engagement , builds customer trust and loyalty , and increases lifetime value. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools.

Customer Experience 90

Customer Experience Analytic Tools Feedback Software Data Visualization 90

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. Sentiment analysis helps determine customer sentiment with accuracy.

Feedback Software 80

Feedback Software Customer Experience Customer Feedback Product Research 80

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Fans will become their biggest marketing assets, freely sharing about the product and creating a network effect that pulls others in and drives product growth. It’s now your turn to convert everyday customers into raving fans.

Feedback Software 80

Feedback Software User Testing Customer Experience Onboarding KPIs 80

Userpilot

JUNE 17, 2021

If you need a versatile tool that will cover most of your customer education bases, give Userpilot a try. Demonstration content, or “demo content” for short, is made-up, placeholder customer data that businesses show to users in order to demonstrate a product use case that is relevant to them. What is demo content?

Analytic Tools 98

Analytic Tools Demo Customer Communications Data Visualization 98

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 94

Feedback Software Research Software Analytic Tools Data Visualization 94

Intercom, Inc.

FEBRUARY 22, 2022

From the beginning, we’ve considered customer data to be one of Intercom’s most critical assets and focused our efforts on protecting it by building strong internal security foundations for our product and infrastructure. . As we scale, we’re working with larger mid-market and enterprise customers with more complex needs and specifications.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. Facilitating a market-driven way of thinking. SnapComms solves internal communications challenges by improving the way businesses communicate with their employees when critical events impact their staff.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Gainsight

APRIL 17, 2019

In-app engagements are customer outreaches that happen within a product. They can give instructions, inform users of support issues, capture sentiment, and so much more. A complete in-app engagement strategy requires two things: technology and structure. We think that every in-app communication must have a purpose.

Feedback Software 76

Feedback Software Customer Experience Customer Communications Customer Feedback 76

Userpilot

SEPTEMBER 29, 2022

Measure customer engagement KPIs and metrics across the user journey and make iterations. Use social proof in your marketing materials. Track product usage and in-app customer behavior to glean valuable insights. Re-engage inactive users with email marketing. Communicate product changes in a proactive manner.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. It’s a relatively simple concept, but a lot of its success is due to the fact that they put the customer first. .

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Gainsight

JULY 14, 2020

Amidst the end of the school year, graduation chaos, and planning for the next school year, educators have not only been bombarded by every email subscription list they’ve ever signed up for but also marketing campaigns from new and old EdTech companies. An in-app engagement strategy requires two things: structure and technology.

Feedback Software 52

Feedback Software Strategy Customer Feedback Customer Experience 52

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. But this kind of marketing has a low success rate. Any marketing messages they see then are effectively out of context.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

Gainsight

JULY 12, 2022

Customer success is the solution for those seeking to break through the constraints caused by the downward pressure of the economy. engagement) on critical customer communications. Increased traffic to customer education content. They are always interested in the planning phases of strategy in our market.

Data Visualization 59

Data Visualization Customer Experience Customer Feedback Customer Communications 59

Userpilot

JULY 25, 2019

Archimedes had found the solution to something which had troubled him for a while. moment is the moment a user realizes value in the product, or is convinced that it will be a solution for a specific pain they have. Facebook is a platform designed for sharing things with friends. Your product is the solution. “ Aha!

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Customer Communications 88