The Product Coalition

JULY 12, 2022

Here are cases for when the cooperation between the product team and the client brakes down for objective reasons. During my professional career, I’ve spent a lot of time with clients who simply didn’t need my services. But more often, it’s a client who is not ready to develop software. So I wrote this article.

Research Software 112

Research Software Weak Development Team Software Review Development 112

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

UX Planet

FEBRUARY 13, 2024

Prescriptive Agile frameworks make it hard for designers to add valuable contributions to the team. I designed every detail in Photoshop before handing the mockups to the developers. I was excited to be part of a cross-functional team and I could not wait to start working in sprints. But it wasn’t all that bad.

Agile 84

Agile Weak Development Team Product Research User Testing 84

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io and copyfol.io , we are mainly focused on agency work, meaning that we cooperate with several clients as external teams. This post was written from the perspective of designers, mainly intended for external teams and entrepreneurs. Five challenges and solutions.

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

Alchemer Mobile

NOVEMBER 27, 2018

At Apptentive, we believe in making it as easy as possible to leave feedback, so we were excited to see Apple acting in the spirit of fewer interruptions; reducing the time to leave a rating and review; and putting an end to leaving the app to share feedback. iOS rating prompt increases the average rating 9 out of 10 times.

User Testing 199

User Testing Customer Feedback Feedback Software Weak Development Team 199

Amplitude

JANUARY 23, 2018

As VP of Product at Amplitude, I get the opportunity to work with hundreds of different products teams every year?—?ranging So in the mode of Ben Horowitz’s classic essay Good PM/Bad PM , I’ve captured my thoughts on what I believe makes a good product team vs a bad product team. are experts on the customer.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Product Bookshelf

APRIL 15, 2024

Martin Good Strategy, Bad Strategy by Richard Rumels Product strategy is a set of choices informed by product vision and company objectives. Strategy development requires imagination and creativity ; a good strategy is not the result of detailed analysis. Playing to Win by A.G. Lafley and Roger L.

Product Strategy 62

Product Strategy Weak Development Team Strategy Data Visualization 62

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. But much has changed, both in usability and customer perception. Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Alchemer Mobile

JULY 16, 2021

While customer acquisition, ratings and reviews, and social proof are the most externally visible success indicators for your brand, customer retention is an integral part of the health of your organization. Customer retention definition. The importance of customer retention. Let’s dive into it.

Customer Feedback 147

Customer Feedback User Testing Customer Experience Feedback Software 147

Userpilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required How did Marty Cagan get started in product management? Who is Marty Cagan?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product.

User Testing 120

User Testing Customer Feedback Customer Experience Data Visualization 120

Intercom, Inc.

MAY 13, 2022

Customer service is the ongoing support provided to a customer throughout the entire customer journey. . You could argue that what constitutes a good customer service experience can vary by customer and industry, but there’s no denying that people’s expectations are higher than ever. .

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Userpilot

JANUARY 3, 2023

This article will discuss 10 actionable strategies to help you drive more customers by improving MQL to SQL conversion rate. MQL is a potential customer fit for your business, reviewed by the marketing team. SQL is a potential customer with a clear intent to buy in buying cycle’s final stages. Let’s dive in!

User Testing 98

User Testing Feedback Software Research Software Customer Experience 98

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. If you’re short on time and need the cut down version of this, here we go: Your product strategy helps you define what, why and for whom it is you’re building things. Improve User Experience.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. This can make it harder for people to free up the necessary time and attend them.

Weak Development Team 267

Weak Development Team Product Management Product Manager User Testing 267

Roman Pichler

FEBRUARY 11, 2020

Different people have suggested different definitions for the term software platform. If the teams developing the different apps all created their own user-interface layers, there would be considerable code duplication, added development costs, and increased development time.

Feedback Software 256

Feedback Software Software Review Technical Review Customer Experience 256

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1]. Options for Removing Technical Debt.

Feedback Software 252

Feedback Software User Testing Customer Experience Weak Development Team 252

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. A handy stakeholder analysis tool is the power-interest grid developed by Ackermann and Eden. Build Trust.

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Weak Development Team Product Research Customer Experience Workshop 307

The Product Coalition

DECEMBER 11, 2023

We all want maximum value for minimum effort or cost. In times of an economic downturn, it is very tempting to offer less for lower prices. But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. But which one is more important? I decided to meet B.,

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

The Product Coalition

OCTOBER 9, 2023

Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. Yet, time and time again, we hit a wall. It fails to deliver valuable insights, game-changing ideas, or even just a decent overview of what users need.

User Testing 109

User Testing Data Visualization Customer Feedback Customer Experience 109

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I This was the third conversation we were having about the product, an app that served our own company along with external customers. This was the third conversation we were having about the product, an app that served our own company along with external customers.

Roadmap 114

Roadmap Feedback Software Onboarding KPIs User Testing 114

ProductPlan

SEPTEMBER 10, 2021

But while breaking a habit isn’t easy, sometimes it’s definitely worth it. By taking the time to reflect and establish new habits, we can better work toward our goals. And for product managers, it’s important to develop your own atomic roadmapping habits. . Over time, they become a crutch. .

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Weak Development Team Roadmap Development Framework 52

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. For Natasha, the answer is a resounding yes.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

JANUARY 12, 2023

You can only experience it, make your own mistakes and share your insights with the community. Not enough people spend enough time on defining vision and purpose Everybody talks about Simon Sinek’s golden circle, about Ikigai, about purpose and other synonyms, but no one really puts a lot of effort on finding purpose and meaning.

Product Research 122

Product Research User Testing Weak Development Team Customer Experience 122

The Product Coalition

NOVEMBER 3, 2020

we got this request long before our MVP development agency was founded. At that time, our PURRbosses, Alexander and Anton, worked as freelancers. WHAT and WHY instead of HOW When product owners cherish the app concept for a long time and carefully think through its usage scenarios, the entire business idea may seem stupidly obvious.

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Weak Development Team Technical Advisors Development Software Developers 89

Mironov Consulting

JUNE 30, 2017

Let’s call it the software development deli counter problem. Opportunities, customer requests and possible partnerships come at them in a steady stream. Likewise, sales and business development teams (especially in enterprise companies) are hired and paid and rewarded for bringing in large deals. And they’re right.

Software Developers 96

Software Developers Software Development Reporting Tools Software Review 96

The Product Coalition

MARCH 29, 2021

So while preparing for the ProductTank Rotterdam panel discussion, I decided to take the time and actually write a piece about “Killing Product Features”, sharing my learnings, since this is something that product people come across and usually feel quite stressed with handling it. Stakeholder request All time classic that will never settle.

Weak Development Team 109

Weak Development Team User Testing Customer Experience Product Research 109

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Mironov Consulting

SEPTEMBER 22, 2020

Not to stop doing validation, discovery, prototyping or experiments they may associate that that acronym, but to remove the label from all of their docs and presentations and talks. have irreconcilable definitions of MVP. Some frequent bad outcomes from this confusion: We never finish our MVP.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. An onboarding tooltip is a type of targeted popup enabling users to understand new features in a contextual way.

Analytic Tools 98

Analytic Tools Customer Experience User Testing Customer Feedback 98

Userpilot

APRIL 29, 2021

Especially if they (the users) asked for them in the first place?! And while most product managers think the users need more features to start using their product…the opposite is often true. This can make your product and team slower, make your UX more complicated, and overall – add little value for your customers.

Weak Development Team 105

Weak Development Team Product Research User Testing Customer Experience 105

Lenny Rachitsky

APRIL 2, 2024

“How Duolingo reignited user growth,” by Jorge Mazal , is my #1 most popular post of all time. In the past five years, Sean’s team has grown Duolingo’s daily active users from 5 million to nearly 30 million today (over 6x!) You get 20k new users per day just from word of mouth.

Analytic Tools 118

Analytic Tools Customer Experience Weak Development Team Data Visualization 118

Alchemer Mobile

NOVEMBER 9, 2022

I don’t have enough time in my day. My team is too small. If you feel like you have too much to do, it might be time to restructure your to-do lists in order to adjust the priorities of your responsibilities. Not enough time in the day. LifeHacker has endless tips and practices to experiment with. We hear ya.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Intercom, Inc.

OCTOBER 26, 2018

Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. The role of customer success teams.

Onboarding KPIs 123

Onboarding KPIs Customer Experience Weak Development Team User Testing 123

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

The Product Coalition

JULY 24, 2021

Like learning any new skill, you have to put in a fair amount of effort, before you can practice the skill naturally. What starts with an intention to drive, has to be backed by some theoretical and practical lessons (perhaps also with a minor incident or two), and a fair amount of effort which finally culminates in an official qualification.

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173