Business of Software Conference

SEPTEMBER 1, 2022

Breaking Into Enterprise Customers at Shopify. It’s well known that moving your user base upmarket is challenging – but it can be done. Shopify Plus was launched in 2014 to offer large & hypergrowth businesses a customizable enterprise platform without the cost of existing options. What do they want?

Enterprise 52

Enterprise Customer Experience User Testing Differentiation 52

Modus Create

JUNE 7, 2022

These legacy applications are often hosted on traditional, on-premises infrastructure, which is provisioned for peak user demand, resulting in expensive infrastructure idling for large amounts of time. Technically savvy customers gravitate to products that have the latest technologies and capabilities.

Enterprise 98

Enterprise Technical Review Customer Experience Software Review 98

Userpilot

AUGUST 30, 2023

Want to improve the product experience at every stage of the customer journey? Heat map tools allow you to track user actions on your website or app. You can understand customer pain points, identify friction at different touchpoints, and improve your product accordingly. What are heat map tools?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. A successful product never sacrifices the user experience.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer experience tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer experience needs. You want to collect detailed customer feedback.

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

The Product Guy

JULY 17, 2017

Software installation” is quickly becoming an old concept, especially for end users. How do I get more users to return to our service? How do I get returning users to become customers? Customer Acquisition Cost (CAC), Churn, and LIfetime Value (LTV) are the KPIs used to check the health of a SaaS business.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Onboarding KPIs 100

Intercom, Inc.

MARCH 28, 2022

Second, expectations are rising for consumer-grade experiences. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

eG Innovations

MARCH 22, 2022

Beautifully Wrapped Gifts: 8 Delightful Features in eG Enterprise to Improve the User Interface Experience and Enhance Workflows. Sometimes it is the small things that infuriate IT users the most – those tiny annoyances in a GUI that make you use some annoying and clunky workaround several times a day.

Enterprise 52

Enterprise Data Visualization Reporting Tools Customer Experience 52

Lenny Rachitsky

JUNE 11, 2024

And 85% are using one weekly 🤯 Robert Bye, a PM at Figma, shared a common sentiment: When was the last time a new tool went from non-existent to daily use for the majority of product managers? Whether all this change scares you or gets you excited, you should be carving out time to play around with these tools.

User Testing 92

User Testing Research Software Analytic Tools ChatGPT 92

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). But it’s not your only option. What is onboarding?

Feedback Software 105

Feedback Software Customer Experience User Testing Customer Feedback 105

Product Management University

FEBRUARY 12, 2024

Perhaps I’m biased here, but I think it’s the easiest transition into product marketing because you understand the sales process in depth and you have intimate knowledge of your target customers and the salesforce. That credibility is often what differentiates you in the end. Our sales numbers backed it up! I couldn’t disagree more.

Product Marketing 148

Product Marketing Marketing Customer Experience Differentiation 148

eG Innovations

JANUARY 18, 2019

In today’s digital economy, user experience is truly the most important factor that makes or breaks a digital business. Customer experience is even surpassing price and product as the biggest brand differentiator. Even one bad experience on a website can hurt your brand.

Customer Experience 63

Customer Experience User Testing Webinar Reporting Tools 63

Userpilot

APRIL 30, 2024

As you may already know, Salesforce in-app guidance is a tool within the Salesforce platform that enables admins to create customized prompts, flows, and walk-throughs to help users to help users navigate through the application effectively. Want to create robust and intuitive product experiences?

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

Userpilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions.

Feedback Software 105

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 105

Mind the Product

JANUARY 14, 2019

Not surprisingly, when you’re looking for customer validation for B2B products, there simply aren’t as many datapoints to draw from in enterprise product management as there are for consumer products. Collect Customer Validation Early on. Or, how many customers are asking for Feature A versus Feature B. Competition.

Enterprise 125

Enterprise Customer Feedback Data Visualization User Testing 125

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product.

User Testing 118

User Testing Customer Feedback Customer Experience Data Visualization 118

Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. You get it right, and your customer base and revenue constantly grow. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. That’s what we explore in this complete guide to user onboarding.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. This tool can help you track in-app interactions and collect user data so you can act on it. GET A DEMO.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Alchemer Mobile

FEBRUARY 14, 2023

First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy. February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. LOUISVILLE, Colo.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Userpilot

SEPTEMBER 7, 2023

While all the buzz may be around differentiating yourself, understanding your similarities to other solutions is just as important to product-led growth — if not more important. In other words, these are the expectations and demands that end-users have for a product.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Product Research 105

Userpilot

MAY 16, 2023

TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Mixpanel

MAY 15, 2024

At Mixpanel, we’re always looking to deepen our understanding of our customers. Recently, we interviewed leaders from some notable data-informed companies in the scale-up and enterprise spaces to learn about how they run their operations and teams. This data set can then be used to analyze marketing budget performance.

Data Visualization 52

Data Visualization Analytic Tools Enterprise User Testing 52

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. Away from these sales pitches, freemium or trial version makes the user hooked to product, onboard themselves that push them to upgrade the subscription.

Research Software 155

Research Software Technical Review Strategy Product Research 155

eG Innovations

JANUARY 28, 2022

eG Innovations works with Managed Service Providers (MSPs) across the world, who use eG Enterprise to deliver value-added services to improve their customers’ resilience and business outcomes. Many of these service providers choose eG Enterprise for its secure and granular role-based multi-tenancy support.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Enterprise 59

Userpilot

JANUARY 14, 2024

This will include the use of predictive analytics to forecast user behavior trends. Product teams will have to use both quantitative and qualitative customer feedback to fully understand customer needs and wants. To thrive in 2024, companies will have to prioritize creating excellent customer experiences.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. Product marketing managers develop product positioning , messaging , and differentiation strategies. Let’s get right to it. Who is a product manager? Product vision.

Research Software 105

Research Software Analytic Tools Feedback Software Product Research 105

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Customer engagement has a large impact on customer experience and satisfaction, so it’s something you shouldn’t take lightly.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JANUARY 16, 2023

Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. User Engagement. Custify for tracking customer behavior.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

APRIL 28, 2022

This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement. Both products occupy the same market: onboarding new users.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

The Product Coalition

AUGUST 24, 2021

Enterprises such as Qualcomm and Cisco lost some portion of their market share, while Amazon and eBay had declines in their company valuations. Many of those companies would spend that money on building their software without sufficiently interacting with their customers. Quarterly U.S.

User Testing 145

User Testing Development Customer Experience Product Research 145

Product Management University

NOVEMBER 14, 2022

Your portfolio has more market and customer value than the sum of the products. The intent is to describe how those products make individual users quantifiably better at their job in ways that have strategic value to the customer organization. to the benefit of the finance department and ultimately the customer organization.

Marketing 148

Marketing Product Marketing Reporting Tools Healthcare 148

Amplitude

NOVEMBER 12, 2019

Compared to one-time-purchase software, SaaS products offer a few key benefits. Another core benefit to digital products is that it’s possible to improve the user experience over time (such as by adding new features or upsell Digital products make it possible to improve the user experience over time.

Analytic Tools 94

Analytic Tools Onboarding KPIs Enterprise Data Visualization 94

Userpilot

JANUARY 16, 2024

TL;DR Client onboarding is the process of introducing users to the product and teaching them how to use it successfully. A good client onboarding process reduces the time needed to experience product value. It also creates a solid foundation for a future relationship with customers and improves their satisfaction and retention.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software User Testing 101

Userpilot

MARCH 24, 2023

Which is the best tool for creating interactive user guides – Whatfix, Userlane, or another in-app onboarding tool ? This article will explore the essential features of an interactive user guide tool and guide you toward the most suitable option for your business needs. Looking for the best tool for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 24, 2023

Which tool is superior for creating interactive user guides – WalkMe or Userlane? TL;DR Interactive user guides utilize diverse UX patterns to educate customers on how to use your product more efficiently. WalkMe is a digital adoption platform that facilitates employee and customer onboarding. Search no more!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 22, 2023

Which is the ideal tool for developing interactive user guides – Whatfix or WalkMe? This article will examine the must-have features of an interactive user guide tool and steer you toward the most appropriate choice for your business needs. One powerful tool is Whatfix which is suitable for both employee and customer onboarding.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52