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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Discover the top trends transforming customer engagement.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

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22 Digital Transformation Statistics for 2022

Modus Create

Digital awareness in Corporate America is at an all-time high, and there are no signs of slowing down. 38% of large enterprises plan to spend over $1 million on digital initiatives in 2022. 82% of larger enterprises, 74% of mid-level firms, and 57% of smaller American businesses consider digital initiatives critical to their business.

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Accelerating Digital Transformation with Embedded BI & Low Code  

Reveal

In today’s fast-paced world, users have high expectations for their applications, and keeping up with those demands is no easy feat. Fortunately, we live in an era where you don’t have to spend months or even years manually coding every aspect of your application to achieve a seamless, feature-rich user experience.

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15 Best User Behavior Analytics Tools in 2024

Userpilot

User behavior analytics tools are an essential part of the modern product manager’s toolkit. These robust tools help you track and analyze crucial user behavior data. You can use the information they provide to improve user engagement, boost conversion rates, streamline your marketing, and drive product growth.

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What is Mobile Product Management?

Alchemer Mobile

The worlds of marketing and product are colliding in new ways as customer experience takes center stage. We’re already seeing companies – specifically enterprises – begin switching up their organizational structure in order to prioritize CX. You don’t need a technical degree to be a strong PM.

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Heap vs Google Analytics: Which Analytics Tool Is Better?

Userpilot

TL;DR Heap is a data insight platform that helps you analyze customer behavior data. The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. On G2, Heap and Google Analytics have ratings of 4.3