Roman Pichler

AUGUST 15, 2023

When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business.

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Once the customer converts , stay in touch.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Modus Create

FEBRUARY 16, 2022

Digital awareness in Corporate America is at an all-time high, and there are no signs of slowing down. Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. . In today’s world, every company is a technology company.

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. While some customers may be quite vocal, sometimes customers aren’t engaged.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

The Product Coalition

DECEMBER 21, 2020

There’s nothing worse from a personal and business perspective than investing your time, money, and effort into an idea, only to find out no one wants it or needs it. It’s a framework to make quick, painless, and informed judgments about your idea so that you know whether it’s worth pursuing. Let’s dive right in! Can it be done?

User Testing 156

User Testing Product Research Research Software Feedback Software 156

Usersnap

JUNE 18, 2020

This article is brought to you by Usersnap , a user testing tool that helps you to communicate visually. The methodology of User Acceptance Testing (UAT) is pretty straight-forward. The implementation itself requires some in-depth knowledge on the available types of User Acceptance Testing, though. It lacks the user component.

User Testing 105

User Testing Product Research Feedback Software Customer Experience 105

The Product Coalition

APRIL 28, 2021

Given that Scrum is a framework with a reasonable yet short “manual,” this effect should not surprise anyone. Turning the Sprint Review into a Sprint acceptance gate where stakeholders sign off features is unfortunately prominent and defies the idea of self-management. Conclusion Scrum’s Sprint Review is a critical Scrum event.

Technical Review 109

Technical Review Agile Download Customer Experience 109

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

The Product Coalition

FEBRUARY 22, 2021

TL; DR: Product Discovery Anti-Patterns Scrum has proven to be an effective product delivery framework for all sorts of products. The wave of agile transition projects, particularly in large, established organizations over recent years, has provided those frameworks with a tremendous tailwind. just to name a few. Think of “MVP.”)

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. With Hiver, critical emails – regarding support escalations and other technical bug problems – arriving in these inboxes can be auto-assigned to individual developers and kept track of in real-time, till the point of resolution.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Mixpanel

NOVEMBER 8, 2022

VCs look for signals that you have the right product, in the right market, at the right time, with the right team at the helm. Whether you have 10 users or 10 million, you should always be connecting with customers to collect qualitative data. ” Zach Berger, Technology Investor at Bain Capital. Do they need it?”.

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88

The Product Coalition

MAY 17, 2021

Given that Scrum is a framework with a precise and concise yet short “manual,” this effect should not surprise anyone. Join more than 210 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. There are plenty of Scrum stakeholder failures.

Software Review 89

Software Review Technical Review Customer Experience Research Software 89

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. It’s recorded bi-weekly where they feature in-depth analysis and a top-notch interview that highlights the people applying these technologies in real-life scenarios. ? Codecademy is widely known for its tech courses.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Indicative

JUNE 1, 2020

One of the driving forces is the speed of growth in the sector, especially due to COVID-19’s shelter-in-place measures. If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. year-over-year growth in 2020.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Product Talk

SEPTEMBER 9, 2020

I know we’ve met a few times at different Mind the Product events. I studied computer science down in Southern Germany and then I started in a big German publishing house doing mainly concept work—it was called project management at that time. I decided to join SAP , which was great, but there was a lot of user pain to observe.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

Gainsight

MAY 13, 2020

Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. How chain letters were invented and rethinking its effectiveness in the framework of viral growth. Technology changes, but people stay the same. Download the deck.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Radical Product

JUNE 25, 2020

Photo by Jeremy Perkins on Unsplash Many years ago, I was excited to join a tech company to lead product management. The product and its underlying technology was complex and promised immense intellectual satisfaction. Unfortunately, such experiences are common in the corporate world. It sounded perfect.

Data Visualization 52

Data Visualization Technical Review User Testing User Friction 52

eG Innovations

DECEMBER 16, 2021

Customer relationship management (CRM). High performance computing (HPC) and Big Data analytics : Cloud infrastructure enables storage, real-time processing, and high-performance compute at scale on a pay-as-you-go basis. Enables dynamic scaling – add capacity during peak times, scale down as needed. The technical stack (e.g.,

Analytic Tools 59

Analytic Tools Data Visualization Software Review Customer Experience 59

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. A customer in the market for a Porsche is likely not considering a Volkswagen and visa versa.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Many of the resources we have here at Exponent are dedicated to nailing your tech interviews so you can ultimately receive an offer. Talk to Users & Customers ?? Customers are the lifeblood of your business. At the end of the day, customers are your rock. Become Deeply Familiar With the Product ??

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Centercode

APRIL 16, 2019

I recently had an opportunity to work with Alex Larsen , the manager of the technical operations beta team at Trimble Transportation, on just that. His leadership team asked him to develop a framework for measuring the success of his beta team efforts. That’s why he reached out to Centercode’s Customer Success team.

Customer Experience 65

Customer Experience User Testing Product Research Customer Feedback 65

The Product Coalition

JULY 10, 2019

Due to this increased communication overhead, we needed to re-think how we could improve communication, product workflows and handover documentation across our ever expanding teams. In this post, I have put together an explanation of our Product Brief and also provided a free template for you to download.

Document 60

Document User Testing Technical Review Customer Feedback 60

The Product Coalition

OCTOBER 15, 2019

Most of the time, it’s financial data or business-critical data. We have tools like Fullstory to see what your users are doing right now on your website. Mobile technology has provided us with a tunnel to unbound knowledge, and it’s changing our attitudes and behaviours faster than ever before. When the web 2.0

Data Visualization 64

Data Visualization Product Management Product Manager User Testing 64

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

ProductPlan

JUNE 21, 2021

As the VP of Product at ProductPlan, there’s nothing that I enjoy more than talking to customers. In particular, the feeling that “there’s never enough time” or “there are hundreds of things I could do better.” Too many frameworks, too little direction. It also illustrates precisely how simple this framework is.

User Testing 45

User Testing Product Research Framework Customer Experience 45

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. Especially when you consider how much time and resources get put into evaluating, implementing, onboarding, and navigating change management. So, what can you do to save yourself all that effort?

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! In the 70 slide deck below, I cover a couple key concepts: Accelerating technology adoption. How chain letters were invented and rethinking its effectiveness in the framework of viral growth. Technology changes, but people stay the same. Download the deck.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

The Product Coalition

FEBRUARY 15, 2021

including Scrum as a framework?—?work All startups built double-sided marketplaces, serving B2C as well as B2B customers. It requires to permanently: Run experiments Embrace failure, and to Abandon the famous “heroic inventor” mental model, mimiking Steve Jobs. These are my lessons learned on making ‘agile’?—?including

Agile 177

Agile Startups Technical Review Software Review 177

The Product Coalition

APRIL 14, 2020

The Scrum Master encourages the Scrum Team to improve, within the Scrum process framework, its development process and practices to make it more effective and enjoyable for the next Sprint. Although improvements may be implemented at any time, the Sprint Retrospective provides a formal opportunity to focus on inspection and adaptation.

Agile 78

Agile Feedback Software Data Visualization Reporting Tools 78

Alty

FEBRUARY 10, 2017

Why does the customer need your product? Bonus point if you can come up with an exact customer journey map. Be specific here and list exact points such as “generate 1.000 app downloads in a week”; “create a new marketing channel by summer” etc. Key product features and required technologies. Who’s my competition?

Feedback Software 40

Feedback Software Research Software Technical Review User Testing 40

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business. What is user onboarding?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. Download the Scrum Guide 2020 Reordered for Free The Scrum Master Theses in Detail The Role of the Scrum Master This first set of the Scrum Master theses addresses their role in the Scrum process.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

JUNE 8, 2021

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. That time is over. Study after study shows how important a great customer experience is to today’s consumers.

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Reporting Tools Technical Review Data Visualization Research Software 222