Product Innovation Educators

MARCH 11, 2024

The Discover, Analyze, Create, Develop Design Thinking Framework for product managers You’ve heard about Design Thinking or even tried it. Tom has held senior innovation roles with an emphasis on medical devices and equipment and now shares his 35 years of experience and knowledge with others as the founder of Granzow Design Strategies.

User Testing 106

User Testing Research Software Customer Feedback Feedback Software 106

Intercom, Inc.

FEBRUARY 1, 2022

With a new bar set for what is achievable digitally, customer expectations have grown in correlation – particularly when it comes to support, its availability, and the quality of the customer experience. . In fact, 80% of customers are more likely to do business with a company that offers personalized experiences. .

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Product Innovation Educators

APRIL 22, 2024

These are the knowledge areas that make us successful as product masters who know how to create new value for our customers. Click here to download the Action Guide. These are the knowledge areas that make us successful as product masters who know how to create new value for our customers. 1:14] Who is Chad McAllister?

Research Software 101

Research Software Certifications Product Research User Testing 101

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Once the customer converts , stay in touch.

Research Software 97

Research Software Feedback Software User Testing Reporting Tools 97

Userpilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. Set up custom events to track user activities.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 97

Roman Pichler

MARCH 14, 2023

Who are the users and, if appropriate, who are the customers? To create a strategy, I might choose middle aged men with busy jobs and an unhealthy lifestyle as the target users. The benefit the product should create for this user group might be to reduce the risk of developing type-2 diabetes.

Product Strategy 297

Product Strategy Strategy Vision Product Research 297

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 144

User Testing Feedback Software Product Research Research Software 144

Intercom, Inc.

JULY 1, 2020

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Product Innovation Educators

FEBRUARY 15, 2021

Four steps for product managers to make an awesome First Time User Experience. How much do you think about the user experience of your products? The entire user experience? She’ll take us through the steps and an example so we can understand how to apply the framework.

Customer Experience 70

Customer Experience UX User Friction Product Management 70

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? Let’s go over how you can effectively use the GSM process to improve your user experience. Google’s HEART framework is a method that focuses on improving the UX of your product. What are metrics?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Roman Pichler

AUGUST 15, 2023

When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business.

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. While some customers may be quite vocal, sometimes customers aren’t engaged.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Dear Strategy

MARCH 15, 2023

Not to make excuses, but it’s been a busy time for both myself and my company. And it also resulted in me pretty much giving up on the podcast because I had neither the time nor the inspiration to write blog posts for each and every episode. Now what about the new framework? I love teaching and sharing knowledge with others.

Framework 52

Framework Workshop Blog Education 52

Intercom, Inc.

MAY 6, 2019

All products share a universal problem, no matter how long they’ve been around or how well they are built – the problem of customer inertia. The sad truth is your potential customers are probably more comfortable staying where they are rather than taking a chance on something new. What is product adoption? Increase the push-away.

Onboarding KPIs 196

Onboarding KPIs Customer Experience User Testing Research Software 196

The Product Coalition

DECEMBER 21, 2020

There’s nothing worse from a personal and business perspective than investing your time, money, and effort into an idea, only to find out no one wants it or needs it. It’s a framework to make quick, painless, and informed judgments about your idea so that you know whether it’s worth pursuing. Let’s dive right in!

User Testing 159

User Testing Product Research Research Software Feedback Software 159

Reveal

JULY 21, 2023

Dashboard templates serve as a powerful data analytics tool that streamlines the creation of new dashboards that provide key business insights and drive users’ decision-making. Dashboard templates are pre-designed layouts that provide a framework for organizing and presenting data in a visual format. What Are Dashboard Templates?

Data Visualization 95

Data Visualization Dashboard Analytic Tools Customer Experience 95

Product Innovation Educators

FEBRUARY 13, 2023

Injecting the theme park industry’s experience model into product development This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is a global community of professional members whose skills, expertise, and experience power the most recognized and respected innovative companies in the world.

Customer Experience 113

Customer Experience Artificial Inteligence Feedback Software Data Visualization 113

Intercom, Inc.

MARCH 9, 2021

With customer expectations soaring higher than ever, how do you achieve fast, meaningful support, at scale? The world’s most customer-centric teams are turning to conversational, messenger-based support – and you can learn the proven strategies to do the same in our newly published Ultimate Guide to Conversational Support.

Customer Experience 170

Customer Experience Framework Download Messaging 170

Product Innovation Educators

FEBRUARY 28, 2022

How product managers can move their customers to action using the StoryBrand Framework. Today we are talking about how to clearly communicate the value of a product to customers. Specifically, we will learn about a 7-part framework for marketing communications. 10:44] Take us through the StoryBrand Framework.

Framework 87

Framework Transportation Marketing Product Management 87

Userpilot

APRIL 10, 2021

Customer segmentation is a classic marketing concept for good reason. There’s a high chance that not all of your customers have the same type of business, come from the same part of the world, or even use your product in the same way. Or give them all customer support to the same level of depth. What is Customer Segmentation?

Analytic Tools 98

Analytic Tools Customer Experience Research Software User Testing 98

Gainsight

FEBRUARY 21, 2020

Are you delivering a product experience your users want or are you just going through the motions? In a world full of products offering the same results as yours, one of the best ways to stand out is through your product experience. The first step is to make sure that your product experience is optimized for the user.

Customer Experience 89

Customer Experience Data Visualization Feedback Software Analytic Tools 89

Intercom, Inc.

JUNE 24, 2020

The Conversational Support Funnel helps modern support teams provide personal, efficient support to customers, at any scale. Here’s the predicament: today, customer expectations are at an all time high. At the same time, support teams are grappling with a rise in conversation volumes.

Customer Experience 210

Customer Experience Download Framework Article 210

Usersnap

JUNE 18, 2020

This article is brought to you by Usersnap , a user testing tool that helps you to communicate visually. The methodology of User Acceptance Testing (UAT) is pretty straight-forward. The implementation itself requires some in-depth knowledge on the available types of User Acceptance Testing, though. It lacks the user component.

User Testing 105

User Testing Product Research Feedback Software Customer Experience 105

Intercom, Inc.

JULY 8, 2020

But one thing has not: what customers want. As consumers ourselves, we’re all too familiar with what our customers want – a convenient and personalized support experience. But until recently, businesses have had to settle for “good enough” customer support. Happier customers and a happier support team. The result?

Customer Experience 203

Customer Experience User Testing Feedback Software Customer Feedback 203

Roman Pichler

DECEMBER 7, 2021

Fourth, it must not cause any harm to its users, the wider society, and the planet. But no matter how a product is classified, it must create value for its users—or it is doomed. First, it has to address a specific need that a group of people have. Second, it has to be feasible to develop it. Applying the Success Factors.

Artificial Inteligence 241

Artificial Inteligence Vision Wireless User Friction 241

The Product Coalition

JANUARY 23, 2022

However, it does not scale well, with the myriad of devices, OSs, screens and other combinations that exist on the market that your users will utilise. Automated testing really assists with the efficiency here; being able to execute the same tests repeatedly, quickly and timely on a multitude of devices. What is Mobile Test Automation?

User Testing 192

User Testing Analytic Tools Feedback Software Research Software 192

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Product Innovation Educators

JANUARY 3, 2022

How product managers can use the Modified Agile for Hardware Development Framework. They think they have the answer for applying Agile principles to hardware projects, and they call it the Modified Agile for Hardware Development (MAHD) Framework. It starts with describing the customer experience through user stories.

Agile 112

Agile Development Feedback Software User Testing 112

Mind the Product

NOVEMBER 11, 2019

Classical economists claim that supply and demand are the primary forces driving our behavior, whereas behavioral economists have shown social norms, loss aversion, present bias, and more, drive our decision making as much as or more than classic time and money considerations. Step 3: Experiment. Design controlled experiments.

User Testing 175

User Testing Research Software Customer Experience Product Research 175

The Product Coalition

FEBRUARY 22, 2021

TL; DR: Product Discovery Anti-Patterns Scrum has proven to be an effective product delivery framework for all sorts of products. The wave of agile transition projects, particularly in large, established organizations over recent years, has provided those frameworks with a tremendous tailwind. just to name a few. Think of “MVP.”)

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Product Innovation Educators

SEPTEMBER 4, 2023

A four-layer framework to create a winning product strategy Today we are talking about creating product strategy. Bob believes that strategy is derived from a combination of experience, insight, and creativity. 14:24] Share your Strategy Generation framework for developing product strategy. Download the framework.

Product Strategy 121

Product Strategy Strategy Weak Development Team Framework 121

Product Innovation Educators

DECEMBER 11, 2023

Unpacking the BRIDGeS framework for product managers Today we are talking about strategic product planning, which involves decision-making, problem-solving, feature prioritization, and product vision creation. 18:31] What framework do you use for executing your product plan? Our guest is Yaroslav Lazor, Founder and CEO of Railsware.

Data Visualization 106

Data Visualization Framework Engineering Customer Experience 106

Product Innovation Educators

JANUARY 15, 2024

Prior to SCAD, Paul spent 25 years in the corporate world leading world-class digital and user experience design teams, primarily in e-commerce, most notably with The Home Depot and Barclays. Several years ago they came to use wanting to rethink the outdoor dining experience. The Chick-fil-A drive thru was a SCADpro project.

User Testing 104

User Testing Product Research Customer Experience Research Software 104

Alchemer Mobile

MAY 7, 2020

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Alchemer Mobile

SEPTEMBER 3, 2020

We won’t waste your time by belaboring the point that COVID-19 has dramatically impacted almost every industry in the world. Key findings from our research include: Looking at DAU over time is the best way to understand drastic changes in app usage. For apps in industries that have fared well, DAU is up over 200%. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246