Mironov Consulting

OCTOBER 19, 2022

 Customers and support teams often identify things that don’t work the way they like… tagged as bugs even if the system is behaving as intended.  Product  Product managers and engineers have long arguments about whether (and how) to fix something that doesn’t excite users.  But

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

The Product Coalition

MARCH 6, 2019

How are consumer and enterprise products intrinsically different? Having had experience developing and launching B2B and B2C products, it made me think about the differences between these two different product categories. #1 Whereas B2C products cannot be customized for your 100+ or 10000+ end customer base.

B2C 60

B2C B2B Customer Experience Enterprise 60

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Amplitude

JANUARY 27, 2021

Everyone in your tech company should spend time with customers weekly. Helping everyone in your organization regularly engage with customers—specifically team members in non-customer facing roles—is powerful and even transformative. We shared learnings and customer stories from the experience regularly.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90

The Product Coalition

NOVEMBER 14, 2018

Since I started my full time career, I’ve been able to attend a number of these meetups, where both current and aspiring PMs meet together to share knowledge and insights. For me, it’s a great way to network with PMs from different companies and learn from their experiences while also giving back and sharing my own. And I get it.

User Testing 60

User Testing Product Management Product Manager Finance 60

Gainsight

AUGUST 24, 2020

Just a week earlier, David Sakamoto , Vice President of Customer Success at GitLab, had a similar thought from the “post-sales” perspective: I’ve written about this quandary in the past. What does a leader of Customer Success, Professional Services, Support, Training, etc. use as a title ? What’s In a Name?

Technical Review 64

Technical Review Software Review Customer Experience Support Training 64