Melissa Perri

JULY 23, 2024

I then do various interviews with executives all the way to Product Management team members and surrounding functions. I review strategies and roadmaps. Then we put together a roadmap for change, and I check in with them along the way as they transform. Other Times, it's due to a lack of skill set in product leaders.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Intercom, Inc.

JULY 9, 2018

Shipping product fast and often means more opportunities for Sales to delight customers and engage with prospects. But your sales team needs a lot more than an email on launch day to maximize the opportunities that product launches present. The work of Sales Enablement begins as soon as the product roadmap is set.

Product launches 117

Product launches Product Research Customer Experience User Testing 117

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Ready to dive in?

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

AUGUST 15, 2023

There’s a vast gap between a great idea and bringing that idea into reality: and there’s no better example than a product launch plan. If you get your product launch plan wrong, all the hard work and effort of building your product might be for nothing. Next up, is the launch itself.

Feedback Software 97

Feedback Software Research Software Analytic Tools Product launches 97

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible. Ben Johnson: Hey everyone.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. It is the process that guides you to a successful product release. With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Gainsight

MARCH 18, 2021

At first glance, there isn’t much overlap in product marketing and customer success teams’ day-to-day responsibilities. However, the roles of product marketing and customer success are far more alike than not, and this is most obvious when your team is launching a new product. Enter customer success.

Product launches 93

Product launches User Testing Customer Feedback Customer Experience 93

Mind the Product

APRIL 10, 2020

Itamar has over 20 years of product management experience working with industry leaders such as Google and Microsoft. Three Types of Launch. Part of the role of a product manager is to discover and help build products that have a high market impact. Negative – where launches are so bad they get rolled back.

Framework 223

Framework Weak Development Team Customer Experience User Testing 223

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Userpilot

NOVEMBER 20, 2022

How do you design a marketing roadmap that structures your project and keeps your team organized through the marketing lifecycle? A high-level strategic plan is the life force of a successful product marketing campaign. It connects business objectives to your marketing efforts and covers every important detail.

Onboarding KPIs 98

Onboarding KPIs Roadmap Marketing Product Marketing 98

Mind the Product

APRIL 24, 2018

I joined Setapp as a product manager in January last year, at the same time as the company was launching its main product. Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. Problems with Customer Development.

User Testing 161

User Testing Customer Feedback Customer Experience Data Visualization 161

Centercode

JUNE 11, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows. This guide has all the answers.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

ProductPlan

MARCH 31, 2022

Lessons from a Product Launch: Rivian. Ask any product manager, and they will tell you that product launches are equal parts daunting and exciting. “Go, Go, go, go” is the mantra, as all team members kick into high gear to get the first minimum viable product (MVP) out into the world. And so much more!

Product launches 98

Product launches Automotive Research Software Product Research 98

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. Gathering customer feedback is crucial for creating successful products.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Mind the Product

AUGUST 3, 2017

Tactically, clarity is about making sure that your teams have all the information they need to operate effectively as far down as the user story level. User Insight. This can be a tricky one to tackle strategically, as it effectively means understanding what the key user pain is. Customer Councils. Dual Track Agile.

User Testing 194

User Testing Data Visualization Product Management Product Manager 194

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

The Product Coalition

JANUARY 24, 2022

Case Category: Market sizing & Estimation, Goals & Measures Case Type: Investor pitch by a startup planning to launch smartwatches in India ?? Tips & tactics: Focus on tactical aspects for product launching and growth roadmap at least for 2 years. You have been asked to pitch investors for early-stage funds.

Data Visualization 183

Data Visualization User Testing Research Software Marketing 183

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? If the answer is “not very”, now’s the time to reconsider it. According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

The Product Coalition

FEBRUARY 5, 2021

In this role, she led a small marketing team and worked with them to develop customer personas to further improve the effectiveness of the organization’s marketing campaigns. She was also in charge of managing the marketing budget and aligning communication of the marketing efforts across the organization.

Technical Advisors 153

Technical Advisors Reporting Tools Product Management Product Manager 153

Gainsight

AUGUST 4, 2022

Whether you’re releasing your product for the first time or adding new features to an established favorite, introducing something new leaves room for major misunderstandings. The update also heavily favored suggested posts from the Instagram algorithm rather than posts from the people that users choose to follow. .

Customer Experience 64

Customer Experience Product Research User Testing Customer Feedback 64

ProductPlan

APRIL 7, 2022

Executing a product launch is no easy feat, and it requires designing, building, and testing a product. The post-launch preferred state of being might be congratulatory drinks and cigars followed by sweatpants and lazy mornings. The launch can propel the product and business to even further heights.

Product launches 59

Product launches Data Visualization User Testing Customer Experience 59

Alchemer Mobile

AUGUST 31, 2023

Here’s why having a mobile app is crucial for driving e-commerce and enhancing customer engagement and retention for many businesses today. Elevating E-commerce: A Seamless Shopping Experience Imagine a customer’s journey from discovering your product to making a purchase.

Feedback Software 113

Feedback Software User Testing Analytic Tools Customer Feedback 113

Sachin Rekhi

APRIL 5, 2020

Those experiences shaped the way that we both now think about building an effective data-driven product culture. LinkedIn had two such meetings: the first was a member value meeting focused on the consumer experience, and the second was a monetization meeting covering each of the company's business lines.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Chatbots have been becoming more and more sophisticated with time.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Product Innovation Educators

DECEMBER 30, 2019

Why Bob Tiffin of Tiffin Motorhomes focuses on customer service. The most unusual McDonalds I have visited that puts customers first. Tips for entrepreneurs with a product idea and what they should do first. Bob is extremely customer-centric. He spends much of his days talking directly with customers.

Leadership 200

Leadership Feedback Software Customer Feedback Customer Experience 200

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. In smaller companies, product service management responsibilities are covered by product managers. What is product service management? Want to see how?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

UX Planet

JUNE 13, 2025

White hat designers In Part 1 of this story, we explored how a lone in-house design generalist can free up time and resources by offloading routine UI maintenance tasks to web engineers. So, what can a newly liberated product design generalist do with all that reclaimed time? So is there a way out?

User Testing 66

User Testing Data Visualization Customer Experience Research Software 66

Intercom, Inc.

SEPTEMBER 2, 2021

Some product marketing managers focus on the pre-launch strategy, others on the go-to-market strategy and marketing campaigns for nearly finished products, At Intercom, however, our approach is what we call full-stack product marketing.

Product Marketing 211

Product Marketing Marketing Research Software Customer Experience 211

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it. Are you ready to dig in?

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Userpilot

AUGUST 31, 2024

In product management , a product launch timeline serves as a roadmap to ensure a well-structured and successful product release. So in this article, let’s review a product launch checklist to help you prepare a solid campaign that gets traction and sows the seeds for consistent growth.

Product launches 52

Product launches Feedback Software Analytic Tools Research Software 52

Gainsight

OCTOBER 25, 2021

And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Launch product.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Alchemer Mobile

JANUARY 12, 2021

It’s common knowledge that loyalty programs work wonders to keep customers coming back time and time again. Mobile loyalty programs work because they: Retain and engage customers better: Gamification through points and achievements keeps people coming back to the app time and time again. So, why is this?

Feedback Software 147

Feedback Software Data Visualization User Testing Reporting Tools 147

Userpilot

SEPTEMBER 14, 2022

Knowing how to launch a product successfully is no easy feat – it takes careful planning, execution, and coordination. But when done right, a product launch can significantly succeed your business. So, how do you go about launching a product successfully? Boosting customer retention.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. TL;DR A product marketing strategy is a roadmap for how a new product will be positioned, priced, and marketed.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

ProductPlan

MARCH 29, 2023

Product professionals spend countless hours researching, prioritizing, and planning, all in the name of creating a successful product launch. In fact, a significant number of go-to-market efforts are entirely coordinated by a separate team without the direct involvement of the product organization.

Product launches 52

Product launches Roadmap Research Software Strategy 52