Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

JANUARY 7, 2025

A Story to Start During my time consulting with a Fortune 500 financial services company, I encountered a significant challenge they faced with the rollout of a digital platform aimed at streamlining client account management. By asking, What systemic issues are contributing to this problem? Is it a miscommunication?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. This mostly worked, but it required a lot of administrative work to keep our systems in sync. There were dozens more that required that we make changes in all of our systems. I was new to OAuth.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165

Product Talk

APRIL 9, 2025

Last week, I shared that we often get asked, Do API teams need to do discovery ? Today, Ill be covering the most common usability issues that arise when developers start working with a new API. Customer-facing APIs are products. You want customers to get value from your product as quickly as possible.

Product Research 136

Product Research Software Review User Testing Technical Review 136

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). The challenge to the product managers is to translate these into a more functional plan for our engineering team. First Attempt.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

Generative AI 334

Generative AI Product Research Feedback Software Analytic Tools 334

Lenny Rachitsky

JANUARY 14, 2025

From the creators of DORA, SPACE, and DevEx, and in collaboration with Laura Tacho and the team at DX , I’m excited to introduce you to Core 4. Laura and her team spend every working hour researching, designing, and experimenting with ways to measure and improve team velocity (while avoiding burnout).

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. Why should I track customer experience metrics?

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

The Product Coalition

DECEMBER 23, 2021

“If you think good design is expensive, you should look at the cost of bad design,” Ralf Speth, a former Jaguar Land Rover CEO. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. They equate “white” with “good” and “black” with “bad.”.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 233

Data Visualization Reporting Tools Research Software Customer Communications 233

Roman Pichler

APRIL 3, 2018

A business strategy describes how a company wants to achieve its overall aspiration and create value for its users, employees, and shareholders. Unfortunately, it’s not uncommon in my experience that organisations don’t have a business strategy, or that the strategy is not communicated. Which management systems are required?

Strategy 280

Strategy Product Research Weak Development Team Systems Review 280

Roman Pichler

FEBRUARY 9, 2022

What’s more, it’s not uncommon in my experience that product owners have to do their job without the support of a Scrum Master or agile coach. For example, I’ve seen organisations where the Scrum Masters work with HR and the development teams to recruit new team members. What the Scrum Master Should Do.

Reporting Tools 366

Reporting Tools Weak Development Team Feedback Software Product Research 366

Product Innovation Educators

NOVEMBER 6, 2023

Joining us is Daniel Erickson, the Founder and CEO of  Viable, an AI analytics tool that enables businesses to instantly access and act on valuable insights from customer feedback, saving them hundreds of hours spent analyzing feedback. This is a very manual process, so few teams decide to do the work. [4:22]

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

User Testing 195

User Testing Customer Experience Weak Development Team Customer Feedback 195

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. Let’s dive into why.

User Testing 238

User Testing Customer Experience Customer Feedback User Friction 238

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. It was clear we weren’t delivering a product customers loved. It’s too bad I didn’t have first principles to draw on at the time. Ask what you can use for structure.

Roadmap 110

Roadmap Automotive Product Research Feedback Software 110

Mironov Consulting

OCTOBER 19, 2022

But there are some engineering team configurations that I see as problematic.  So 1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. Overall, text does a lot of heavy lifting when it comes to helping us get value out of apps – you’d have a hard time using them if the text wasn’t there. So if text is so fundamental to our experiences with apps, why are we relatively blind to its role in interface design?

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

SEPTEMBER 21, 2020

Part 2 of series on experimentation When should product managers experiment? 10 guidelines to design high impact experiments. And when are experiments invalid? Running Experiments has become one of the most valuable tools for Product Managers to validate ideas, de-risk releases and measure the impact of their work.

Customer Experience 167

Customer Experience Data Visualization User Testing Product Research 167

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Mind the Product

MARCH 12, 2020

It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. How it’s become a critical function for scaling effective product teams. Developing and maintaining a continuing education program for product managers.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. There may be times when you question yourself, or someone on your team wonders, Why are we doing it this way? The key skill here is learning how to balance user needs with company goals without compromising eitherside.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Mind the Product

JUNE 25, 2019

You may be limiting your ability to meet customer needs because of an unconscious bias across your organization. It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. I was included in the final review.

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. According to an InMobi survey , the number one challenge facing app developers today isn’t design or development.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. Before you start planning your budget, let’s see why Uber is so popular and discuss what you need to develop a React Native app like it. weather conditions, demand, discount opportunities, etc.

Reporting Tools 183

Reporting Tools Weak Development Team Development Technical Review 183

Johanna Rothman

MARCH 5, 2020

This series is about helping a team create a less brittle environment—more resilience. Brief description of the problem at a recent client: Person A checked in code that broke an “unrelated” part of the system. Neither did the team. It was time to see their feedback loops. Neither did the developers.

Product Research 108

Product Research Feedback Loop User Testing Software Review 108

The Product Coalition

MAY 19, 2022

It is necessary to plan shipment hours, unload incoming trucks in time, and reasonably place containers on the site so that they do not interfere with the work. A warehouse management system will help to organize the workflow effectively. What is a warehouse management system? Managing a warehouse is not easy.

Analytic Tools 147

Analytic Tools Systems Review Data Visualization Software Review 147

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform. Its market share is projected to reach $534.37

Feedback Software 157

Feedback Software Technical Review Weak Development Team User Testing 157

Userpilot

MARCH 23, 2025

The competition for customer attention in app stores is intense , to say the least. million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). Try to understand what the in-app user journey is like.

Onboarding KPIs 55

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 55

Userpilot

AUGUST 17, 2024

It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. Additionally, their in-house help center was difficult to maintain, and users had no easy way to report issues from within the product. Why did Zoezi decide to give Userpilot a shot?

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. Great key results are specific, time-bound, measurable, and verifiable. How do you expect this feature will impact users?

Customer Experience 213

Customer Experience User Testing Weak Development Team Customer Feedback 213

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. Lets dive in! Theyre not the same.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80