Userpilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4).

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

JANUARY 16, 2024

“Everyone has a plan until they get punched in the mouth” — Mike Tyson I’ve wrestled with weak roadmaps — even some downright disasters. It was something that happened over time, a term I’ve coined ‘roadmap drift’. Product managers and their teams start with enthusiasm, hit the ground running, and create a solid roadmap.

Roadmap 104

Roadmap Development Team Review Technical Review Weak Development Team 104

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 138

User Testing Feedback Software Product Research Research Software 138

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. 5 pitfalls and how to fix them.

User Testing 118

User Testing Customer Experience Research Software Customer Feedback 118

Product Talk

DECEMBER 9, 2020

For this story, we spoke with a product team leading the Digital Hotels vertical at Seera Group , a travel and tourism company based in the Kingdom of Saudi Arabia (KSA). Hope Gurion coached the Seera team using Product Talk’s Continuous Discovery Habits curriculum. Meet the Seera Hotels product team.

Travel 138

Travel Data Visualization Product Research Research Software 138

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Ugly research practices are rearing their heads. Image by Nick Bolton.

User Testing 121

User Testing Product Research Research Software UX 121

Userpilot

FEBRUARY 18, 2021

The AAARRR framework maps a company’s relationship with the customers, dividing it into six distinctive stages: Awareness — How do you introduce your company to your potential customers? Acquisition — Where are your potential customers coming from? Activation — How many users take the first step? Break down silos.

Customer Experience 111

Customer Experience User Testing Customer Feedback Weak Development Team 111

The Product Coalition

MAY 9, 2020

Emerging Product Strategy Product Management in the Time of COVID Part I: Stopgaps & Scaled Retention Strategies This first article in the series highlights customer retention strategies for products adapting to changes in customer behavior. one of our developers asked. What are we going to do next?

User Testing 79

User Testing Product Research Customer Experience Customer Feedback 79

Intercom, Inc.

JANUARY 5, 2021

” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development. It inspires and guides your design team, it makes evaluation simple, and it creates direction for scoping and iteration.

Transportation 279

Transportation Research Software User Testing Travel 279

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. So, it was natural that we should want to develop a talent growth plan for our people. Team execution and development.

Weak Development Team 107

Weak Development Team Feedback Software Research Software Development 107

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? Why does real-time campaign performance matter? How can you align audience engagement goals between teams? How can you connect the dots between your best channels and best users? How can you align audience goals between teams? Or maybe all of the above?)

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

bpma ProductHub

NOVEMBER 14, 2016

Usability Testing – Something Has Always Seemed Off… Something has never seemed quite right to us about how product usability testing is done. No matter what is being tested, from software to cereal to screwdrivers, there is always a herd of elephants – in the room. Contributed by Mitch Solomon.

User Testing 150

User Testing Product Research Data Visualization Customer Feedback 150

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? Why does real-time campaign performance matter? How can you align audience engagement goals between teams? How can you connect the dots between your best channels and best users? How can you align audience goals between teams? Or maybe all of the above?)

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Overall, text does a lot of heavy lifting when it comes to helping us get value out of apps – you’d have a hard time using them if the text wasn’t there.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 In the past, people used to plan their trips through travel agencies?—?but 98% of travelers carry their smartphone with them throughout their journey.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

The Product Coalition

OCTOBER 13, 2021

In the article, I’ll cover the most significant mobile software testing types to bear in mind on the digital transformation journey. as well as the industry, target audience, and distribution channel, the testing process will differ. Functional testing As practice shows, mobile users are intolerant to low-quality software ?

User Testing 115

User Testing Product Research Testing Weak Development Team 115

Mind the Product

JUNE 25, 2019

You might know the term culture fit. You might even use it day-to-day, but hiring for culture fit could be having a hugely detrimental effect on your product organization. You may be limiting your ability to meet customer needs because of an unconscious bias across your organization. Why not Culture fit?

User Testing 160

User Testing Weak Development Team Customer Experience Airlines 160

Mixpanel

AUGUST 3, 2023

How can you align foundational goals between teams? Why does real-time campaign performance matter? How can you align audience engagement goals between teams? How can you connect the dots between your best channels and best users? How can you align audience goals between teams? Or maybe all of the above?)

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

Mironov Consulting

SEPTEMBER 23, 2023

First, worth carefully defining what those two categories mean to me: Product companies build a single instance/release/ version of each product that is sold as-is to many (hundreds, thousands, millions) of users and buyers.  That  Work is quantified in hours, days, or projects.  Clients

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

The Product Guy

OCTOBER 9, 2018

First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder). Two major obstacles stood in my way.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. Before you start planning your budget, let’s see why Uber is so popular and discuss what you need to develop a React Native app like it. weather conditions, demand, discount opportunities, etc.

Reporting Tools 160

Reporting Tools Weak Development Team Development Technical Review 160

The Product Coalition

SEPTEMBER 21, 2023

Creating Product Outcomes: What I’ve Learned From The Soccer Pitch “Great things in business are never done by one person; they’re done by a team of people.” — Steve Jobs Soccer is more than just a game for me. Much like product teams, soccer teams require teamwork, an adaptable strategy, and a shared goal — to win.

Roadmap 109

Roadmap Onboarding KPIs Customer Feedback Customer Experience 109

Userzoom

APRIL 6, 2018

When it comes to user research, you won’t get a more honest and unique insight then when observing and interviewing users in their own natural environment. I caught up with Steve to discuss the challenges, joys and horrors of user research in the field as well as his new book.

User Testing 88

User Testing Customer Experience Research Software Product Research 88

People-First Product Leadership

MARCH 4, 2024

Event Recording Slides Two questions asked during the event reminded me of my time at Pearson. How would you approach working with new team members in a different country, specifically to grow empathy and connection, due to cultural differences? Starting a community of practice I joined Pearson to create the Future Technologies team.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Usersnap

MARCH 8, 2021

We are happy and proud to have him in our Feedback Tribe (provided by Usersnap) to learn hands-on insights on how optimize customer experience can grow your business. Adrian worked for many companies in customer service and customer experience teams and helped many successful companies in the US to grow their business.

Feedback Software 98

Feedback Software Customer Feedback User Testing Weak Development Team 98

ProductPlan

NOVEMBER 15, 2022

Regardless of whether you’re building products for software, hardware, or services, product managers of every stripe are considered the driver of a product’s strategic development and the single source of truth for questions, requests, and feedback related to their products. Software PMs are able to manage the scope of the product.

Feedback Software 70

Feedback Software Analytic Tools Research Software Data Visualization 70

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. This is our fantastic UX team.

Research Software 82

Research Software User Testing Customer Experience Data Visualization 82

Mironov Consulting

JANUARY 8, 2020

We’ve relearned over the last few years that products can have unintended side effects, and that bad actors can misuse good products. Genetic testing services didn’t set out to help law enforcement locate criminals in my extended family. As product professionals, we’re often not taking time to anticipate bad outcomes.

Weak Development Team 111

Weak Development Team Reporting Tools Analytic Tools User Testing 111

UX Planet

JANUARY 22, 2024

On the other hand, the most ingenious idea is worth nothing with a poor execution. It doesn’t matter how great the ideas are if you can’t deliver something real to your customers. Our optimism leads us to underestimate the time and effort a project needs. There is no need for details if the team knows what the goal is.

User Testing 68

User Testing Customer Experience Product Research Research Software 68

Usersnap

JULY 28, 2022

Poor design and a lack of branching questions make many surveys tedious, diminishing the quality of the data they obtain. Leverage skip logic to improve the quality of your surveys for you and your customers, unlocking the quality data you need to drive your business successfully. Test the survey 6. Design your survey 5.

Product Research 59

Product Research Feedback Software Analytic Tools User Testing 59

Mironov Consulting

JUNE 28, 2018

Business-to-consumer (B2C) targets individuals and families. I arbitrarily designate products under $500 as consumables or low-involvement purchases; products between $500/year and $5000/year as departmental or SMB or high involvement for single corporate purchasers. Some core assumptions: The typical B2C buyer is the user.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

The Product Coalition

MAY 19, 2020

Intercept field study by UX Studio Image by UX studio Our client creates digital products to help football fans follow matches, favorite teams, news, or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. This app would guide fans as they travel to a match anywhere in Europe.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

UX Studio

SEPTEMBER 29, 2017

Deciding between multivariate testing vs A/B testing without knowing their advantages and limitations can pose extreme challenges. When optimizing a website’s conversion rate, A/B testing usually comes up first. Sometimes testing more alternatives proves necessary, for which multivariate testing performs well as a method.

User Testing 98

User Testing Product Research Testing Data Visualization 98

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66