Product Innovation Educators

FEBRUARY 24, 2025

Today we’ll learn how to overcome some of those challenges from a product leader with experience at Target, McDonalds, eBay, and Meta, and now as Founder and CEO of Taelor. Through market research, she discovered her ideal customers weren’t whom she initially expected.

User Testing 179

User Testing Research Software Feedback Software Customer Communications 179

Product Innovation Educators

OCTOBER 16, 2023

It’s an organizational issue—moving quickly to beat competitors and keep up with changing customer preferences. When companies take the time to design products that match what the customer needs, profits soar, customer satisfaction (and retention) soars, and employee satisfaction gets a nice uptick too.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

UX Planet

MAY 27, 2025

Poor financial UX might be whats holding your teamback. Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Product Innovation Educators

FEBRUARY 15, 2021

Four steps for product managers to make an awesome First Time User Experience. How much do you think about the user experience of your products? The entire user experience? 3:01] What is your focus as a UX product person? I started thinking about the first time user experience.

Customer Experience 181

Customer Experience UX User Friction Product Manager 181

UX Planet

MARCH 9, 2025

No matter how good your original product is, you will likely decide to redesign it at some point in time. It recommended to focus on two important points: Purpose: Clearly state the purpose of the redesignwhy the business should invest time and money in it and what it will help the business achieve. Image by PowerSlides.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Better customer support. Increased retention.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Userpilot

MAY 27, 2025

I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. Mobile app tracking captures data on how users interact with your app, including actions such as screen views, button taps, session length, and feature usage. Why track in-app user behavior?

Analytic Tools 93

Analytic Tools Research Software Feedback Software Data Visualization 93

Product Talk

NOVEMBER 15, 2023

It’s true that discovery takes time. Interviewing customers , building opportunity solution trees , running assumption tests —these are all activities that take your attention away from delivery. Tweet This Still, in our Product Talk courses and webinars, we often hear the complaint that teams don’t have time for discovery.

Product Research 321

Product Research Customer Experience Data Visualization User Testing 321

UX Planet

MAY 1, 2025

After years of digital innovation, many financial apps still drown users in dataand miss what really matters: how people feel about their money. At UXDA, we see a radically different path: by applying neuroscience and neuromarketing, weve found that tapping into users emotional motivations can transform their entire financial journey.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

Userpilot

SEPTEMBER 28, 2023

While UX professionals say that user experience is vital to business success, most of them aren’t making the most of UX analysis. Companies simply aren’t getting to the heart of their products’ UX, leaving user journeys littered with friction. High churn rates and dissatisfied customers.

User Friction 98

User Friction Analytic Tools Data Visualization Feedback Software 98

UX Planet

FEBRUARY 20, 2024

In the rollercoaster ride of customer experience (CX), pain points aren’t just bumps but wild loops demanding attention. These pain points often show up at three distinct levels: the interaction level, customer-journey level, and relationship level. Hello, is Anyone There?” ?? — Waiting

User Friction 97

User Friction Customer Experience User Testing Research Software 97

Product Talk

DECEMBER 1, 2021

We learn about where they are in their continuous discovery journey, which tools they’re using to support these new habits, and any lessons or insights they have gained from their experience. We, in combination with the UX Research team , wanted to treat squad-initiated research as a product in itself,” says Matt. Tweet This.

Product Research 332

Product Research Research Software Feedback Software User Testing 332

Product Talk

DECEMBER 18, 2024

I then moved into an interaction designer role before there was a UX title. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them. What are they doing when they engage with customers?

Product Research 245

Product Research Research Software Analytic Tools Feedback Software 245

Userpilot

OCTOBER 31, 2024

Product analytics refers to the process of gathering and analyzing data on how users interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. Why should you have a product analytics strategy?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Product Talk

MAY 4, 2022

Similarly, the opportunity solution tree can be an incredibly powerful tool for keeping track of your desired outcome , the opportunities you learn about during discovery, the solutions you’re considering for each opportunity, and the experiments you’ll run to assess your ideas. Tweet This. Let’s look at each one in more detail.

Research Software 289

Research Software Feedback Software Product Research Data Visualization 289

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 77

Research Software User Testing Analytic Tools Feedback Software 77

The Product Guy

SEPTEMBER 12, 2017

A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. Why bring this up?

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. There may be times when you question yourself, or someone on your team wonders, Why are we doing it this way? What Exactly is UX Strategy? Heres the thingyoudo.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

APRIL 30, 2025

Your app experience makes or breaks user loyalty: the slightest improvement can boost retention and revenue. Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. How can Userpilot help you improve the mobile app experience? Segment users in Userpilot.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Experience 95

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. They want an immersive digital experience that delights, supports, educates andrewards.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

FEBRUARY 25, 2025

A high bounce rate might seem like lost interest, but what if users left because they couldnt find what they needed? Thats why you need user session analysis. Beyond the numbers: Understand why context matters Raw user behavioral data can be misleading without context. On the surface, it looks like a win.

Data Visualization 85

Data Visualization User Testing Customer Feedback Customer Experience 85

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. The value that your product brings to your users comes from taking the vision of the user your team has assembled.

User Testing 277

User Testing Customer Experience Product Manager Product Management 277

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. The product team at Going includes product management, product design, UX research, and a flight experts team.

Data Visualization 333

Data Visualization Analytic Tools Research Software Product Research 333

Arkenea

FEBRUARY 23, 2025

Now’s the time to iterate. But, it’s usually challenging to assess what’s the right way to go about it – how much of iteration should be that from user feedback versus founder’s vision for the product? Arkenea is a trusted, app development firm with 13+ years of experience.

User Testing 98

User Testing Feedback Software Research Software Customer Feedback 98

Userpilot

MAY 30, 2025

You aim to extract meaningful insights to improve app performance and user engagement. For example, when my goal was to reduce first-session abandonment by 20% over a quarter, here are the metrics I focused on: Load speed on onboarding screens: Aim for content to finish loading under two seconds to keep new users engaged.

Onboarding KPIs 82

Onboarding KPIs Feedback Software Analytic Tools Research Software 82

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 291

Product Research User Testing Customer Experience Research Software 291

Userpilot

JUNE 10, 2024

Understanding and addressing user problems is a fundamental aspect of effective UX design. By proactively seeking out and resolving these issues, designers can create more intuitive, enjoyable, and effective user experiences. That also helps with customer retention. Let’s get right to it. Let’s get right to it.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Well implemented, product demos help to: Improve user engagement : Today’s B2B buyers are independent—they want to research and evaluate solutions on their own terms.

Demo 102

Demo Analytic Tools Feedback Software Research Software 102

AB Tasty

MAY 20, 2025

The problem collecting feedback: Too many voices, not enough time Lets face it: analyzing feedback is a nightmare. Even when users leave valuable insights in NPS campaigns, the manual work required to analyze hundreds (or thousands) of verbatim responses can paralyze teams. One client told us: We received 5,000 verbatim responses.

User Testing 52

User Testing Customer Feedback Feedback Software User Friction 52

Product Innovation Educators

AUGUST 21, 2023

He is the Vice President of Product Management & UX Design at Thrive Market, the health-first membership for conscious living. He is responsible for the company’s entire product portfolio, shepherding a lean virtual team of 10 Project Managers & UX Designers. It’s a membership-based ecommerce experience.

Product Research 247

Product Research User Testing Marketing Research Software 247

Userpilot

AUGUST 23, 2023

Without good customer experience design, you may as well give up before you even start. No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. CX design focuses on all interactions on the whole customer journey.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. Accessible design caters to diverse user needs. For higher customer satisfaction.

User Testing 111

User Testing Customer Experience Analytic Tools Research Software 111

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? We cover: The difference between sympathy and empathy in UX design. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. Identify user experience gaps and reduce friction.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105