Intercom, Inc.

MARCH 7, 2022

Last month’s shiny new updates will not only allow us to improve the efficiency of your teams, but your customers can also enjoy the most personalized engagement on the market. Get customized support with Premier Services. Tailor your Intercom experience with the launch of Premier Services. New dynamic reply times.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Intercom, Inc.

OCTOBER 27, 2021

With increasing conversation volumes and mounting customer expectations, support teams need a way to ruthlessly optimize their support strategy for maximum efficiency and CSAT. But there was one problem – there was no quick way to gain a complete , visual view of how the funnel was working for your business.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Intercom, Inc.

JULY 1, 2020

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Why proactive support is your first line of defense.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Outbound 201

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Intercom, Inc.

AUGUST 13, 2020

We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom. So over the years, we’ve been able to build internal tools to cater to our team needs.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Alchemer Mobile

MAY 14, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? When you have solid benchmarks to measure against, they can help you make sense of your own data and answer these questions. ?Download Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. Average app review volume.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Alchemer Mobile

JUNE 30, 2020

The first step to optimizing your lifestyle app for customer engagement is by understanding benchmarks. And that’s where our 2020 Mobile App Customer Engagement Benchmark Report comes in! Data included in the report: The profile of an average app in the lifestyle category. Customer sentiment distribution.

Feedback Software 165

Feedback Software User Testing Customer Feedback Customer Experience 165

Intercom, Inc.

JANUARY 17, 2023

At Intercom, we balance strong opinions about the future of customer support with our goal of meeting a huge variety of customer needs. Some customers want a simple, out-of-the-box solution, but others need customizability – that’s where flexibility comes in. . Enabling different filters on reports (e.g.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Outbound 118

The Product Coalition

OCTOBER 6, 2023

Emotion AI, like any other AI technique, requires data to enhance performance and comprehend user emotions. The data differs from use case to use case. Later, these features are pre-processed and used to train a machine learning algorithm that can precisely predict the emotional states of users.

Research Software 128

Research Software Reporting Tools Data Visualization Automotive 128

Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. Knowing where apps like yours stood last year in terms of customer engagement, surveys, in-app feedback, ratings and reviews, and other mobile KPIs can help you gain context to better understand where your brand stands today. ?

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

The Product Coalition

MARCH 3, 2023

Time to prioritize the whole Customer Journey (CJ). Products that delight customers and fuel growth loops are essential. But with the rise of digital channels, customers interact with businesses in multiple ways that drive the overall experience. It’s about Customer-Led Growth. It’s all the above simultaneously.

Customer Experience 124

Customer Experience Customer Feedback User Testing User Friction 124

Alchemer Mobile

JUNE 16, 2020

From grounded flights to impatient customers to intensive cleaning protocols, everything looks different than it did a few months ago. One of the primary locations that travel brands interact with customers is through their mobile apps. This will help you understand the value of their feedback and input.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

Intercom, Inc.

MAY 6, 2020

More than ever, you’re relying on us to help you keep a pulse on what your customers want and need. We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. If you’re getting flooded with similar-sounding customer questions, our latest bot can help. No problem.

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

Intercom, Inc.

SEPTEMBER 21, 2022

Because of the limited scale any business could operate in – a scale which was literally dictated by their location – it was relatively easy for them to build personal relationships with customers. And with that explosion in addressable market came an explosion in customer service requests.

Research Software 118

Research Software User Testing Customer Experience Vision 118

eG Innovations

FEBRUARY 14, 2023

eG Enterprise collects metrics and applies tests to help the administrator detect, diagnose, and resolve performance deficiencies related to the data traffic in the environment. eG Enterprise also includes detailed diagnostics which provide additional problem insights to administrators, thereby easing troubleshooting.

Data Visualization 52

Data Visualization Reporting Tools Outbound Analytic Tools 52

Intercom, Inc.

NOVEMBER 14, 2018

But today, the underlying backbone of all of it is the right data. Much of what defines our most outstanding sales reps is their ability to deeply understand our prospects’ and customers’ business needs and speak directly to them. As a sales rep, you need to be comfortable understanding the data behind your pipeline.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Amplitude

NOVEMBER 14, 2017

Early in my career as a product manager, I remember being introduced to the process of user research in a way that made it seem like a monumental undertaking. A typical user research cycle looked like this: write up an agenda. find an analyst to help pull a list of user emails. 7 tips to help you actually do user research.

User Testing 134

User Testing Research Software Product Research Customer Feedback 134

Intercom, Inc.

DECEMBER 6, 2022

Whether we’re creating tools that improve personalization or strengthening our privacy and security, Intercom has always been committed to bringing a personal touch to every change we make to our product. Supporting the exchange of PDF documents on WhatsApp to save customers from having to switch channels to share necessary information.

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Userpilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Understandably, all of this translates into improved customer acquisition.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Intercom, Inc.

NOVEMBER 30, 2022

As we approach the holiday season, your support team will no doubt be looking for ways to become more efficient, more effective, and less strapped for time – all while maximizing customer satisfaction. . Use the visual email template editor to resize images, edit font and styling, create blocks of content, manage alignment, and more.

Customer Experience 104

Customer Experience User Testing Customer Feedback Feedback Software 104

Lenny Rachitsky

JANUARY 16, 2024

Please send us feedback (or leave a comment ) on anything you think we’re missing, or anything unique about your business that caused you to modify the equation you use. One key metric for every business is customer acquisition payback period. This won’t be perfect. We’d love to hear it.

User Testing 119

User Testing B2C Outbound Feedback Software 119

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. But how do you know you’re picking the right tools? What is user tracking?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

MARCH 14, 2018

Broaden the audience over time to include users who haven’t asked for the feature. Work on how you’ll pitch and describe the solution in a way that makes the most sense for your users. Get feedback direct from your customers. Jump on customer calls and send targeted messages based on usage of the beta to gather feedback.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Intercom, Inc.

AUGUST 17, 2021

For years, customer support was seen as a cost center, not a value driver – a necessary response to inevitable customer questions or frustrations. But now that customer experience has become a critical differentiator for modern consumers, this reactive approach to customer support is no longer good enough.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Collecting and analyzing feedback helps product managers evaluate their products and find ways to improve them.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

BrainMates

SEPTEMBER 4, 2023

Product-led growth is a go-to-market strategy that relies on using your product as the primary vehicle to acquire, activate, and retain customers. It’s a strategy that puts the product at the forefront of your growth efforts, leveraging its value to acquire, activate, and retain customers.

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

The Product Coalition

MAY 9, 2023

years and more to get any consistent flow of customers going. It means saying NO to those enterprise customers that you’re so used to getting with additional services and customizations. It means telling your salespeople that you're moving their leads to self-service, costing them money.

User Testing 146

User Testing Feedback Software Analytic Tools Outbound 146

Folding Burritos

JANUARY 25, 2018

Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. What are customers asking for in our support channels?”. ” “What are customers telling us?” Think about it as either inbound or outbound comms. How’s that KPI doing?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. Investing in the quality of your customer support experience is one of the most powerful ways to grow your company, but every company’s definition of “quality” is different.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Intercom, Inc.

SEPTEMBER 4, 2019

I’ve been working to develop a sales coaching program that’s backed by one critical element: data. Today, I want to share with you a few ways that you can weave data into your own processes to make them more effective for growing the skills of your reps. Why data drives sales coaching at Intercom. What is sales coaching?

Weak Development Team 175

Weak Development Team Data Visualization Outbound Sales Training 175

Intercom, Inc.

JULY 31, 2018

It’s rare that one product manages to solve all of your needs or the needs of your customers – no matter how extensive or well designed it is. We all use a plethora of tools to collaborate, communicate and get our work done on a daily basis. Each product used is only one tool of many at our disposal.

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

Product Innovation Educators

APRIL 3, 2023

Her responsibilities include building and evolving Crossmedia’s services in ways that reflect their commitment to do the right things for their people and their clients.  It’s about using data to uncover insights and the best place, time, and way to speak to a consumer on behalf of a brand.

Data Visualization 100

Data Visualization Marketing Advertising Analytic Tools 100