UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Analytics forwards starts with understanding user psychology. User journey map on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Intercom, Inc.

DECEMBER 10, 2019

In some ways, this discussion is more relevant to product teams, and product-led companies, than for growth teams, who are by definition focused on outcomes. It wasn’t enough to efficiently solve customer problems; we needed to be thinking about how we were helping our business to be more successful.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Melissa Perri

JULY 23, 2024

Other companies that are well-versed in role definition usually need help in the Product Strategy and Product Operations department as they scale.The Product Strategy category is a frequently weak area - sometimes not due to the quality of the vision and strategy, but to the way it's deployed.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Product Talk

JULY 9, 2025

Teresa Torres: Definitely. How do they show the context of what they’ve learned from customers? For example, we’re interviewing customers. Do you want to help us define our target customer? This is a huge one. All of them. Someone shares their org context. You can call it whatever you want—product reviews.

Product Research 221

Product Research Feedback Software Technical Review Customer Experience 221

The Product Guy

MARCH 26, 2020

I would then brainstorm ideas on my own to prepare for the weekly meeting be prepared to share my own ideas and get feedback. This created a positive feedback loop, when more of their ideas were used, more ideas would be suggested and the more proactive they would become by contributing and brainstorming solutions.

CTO Coach 405

CTO Coach Product Research CTO User Testing 405

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Customer Effort Score (CES). Customer experience.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Lenny Rachitsky

JANUARY 14, 2025

Meanwhile, product leaders are focused on hitting deadlines and delivering value to customers. And executing quickly means getting to market faster and, as a result, learning what your customers need faster. The DevEx framework ties developer experience to three key dimensions: cognitive load, feedback loops, and flow.

Product Research 125

Product Research Research Software Data Visualization Reporting Tools 125

Mind the Product

MAY 12, 2020

Software used to satisfy the needs of an organization via its individual users. In this ProductTank San Francisco talk, Ciara Peter, then Senior Director of Product at Box breaks down the enterprise growth funnel and explains how we can provide the best experiences for our customers. The customer lifecycle. Key Takeaways.

User Testing 160

User Testing Enterprise Customer Experience Product Research 160

Userpilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Johanna Rothman

JUNE 21, 2023

In product development, we often use the words, “user” and “customer” interchangeably. I wonder if it’s time to stop talking about “customers” altogether. Here are my definitions: Buyers have the money to make a purchase decision for a product. Users use the product.

User Testing 119

User Testing Customer Feedback Customer Experience Differentiation 119

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Product Feedback Loop – Strategies. Are you looking to break into product management ?

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map. What is user adoption?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

JULY 8, 2022

Ever wondered what your users think about your product’s features, UI design, and quality? Product experience insights help you understand how customers feel about your product, and how they react and interact with it. Product experience (PX) is the customer’s overall experience and interaction with the product.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Feedback Software 98

Product Talk

SEPTEMBER 6, 2023

I think that’s definitely an important contribution. We like it when podcast hosts do that, so that’s what I will be doing first because definitions are key. Let’s have feedback loops. It’s just, how do we make better decisions about what to build, and include the customer in the process?

Product Research 321

Product Research User Testing Research Software Feedback Software 321

Alchemer Mobile

JULY 2, 2019

PMs have diverse backgrounds, ambiguous responsibilities, and varied definitions of what their role includes. Instead, you should conduct customer research, ask great questions, and facilitate all aspects of the internal decision making process across teams. Myth #2: If you proactively engage customers, you’ll scare them away.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map. What is user adoption?

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Increase customer lifetime value. But what does it even mean to delight customers? Customer delight is consistently exceeding your customer’s expectations across the entire journey.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools User Testing 98

The Product Coalition

FEBRUARY 20, 2023

On top of that, no one seems to have a quantitative definition for how to measure it. It states that if 40% or more of your users would be “very disappointed” if they could no longer use your product, then you’ve achieved product-market fit. Money from customers is piling up in your company checking account. Until the 40% rule.

User Testing 179

User Testing Product Research Product Marketing Customer Feedback 179

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. We at Usersnap believe the voice of customers should be the driver of product development. allows you to track customer requests timely in a streamlined fashion.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Intercom, Inc.

MAY 12, 2020

There’s only really one way to develop product judgment and that’s through direct interaction with your customers. It’s hard at times to ensure that PMs and designers are getting that direct feedback loop with users , but it pays enormous dividends. So that’s what it is, at least in my definition.

User Testing 173

User Testing Customer Experience Product Research Customer Feedback 173

UserVoice

MAY 3, 2017

When I ask product managers about how they decide which new features to build, I typically hear that they rely on customer interviews, or that management makes the decisions for them, or my personal favorite, ‘PM gut feeling.’ They close the customer feedback loop. Talk with your customers regularly.

Feedback Software 107

Feedback Software Product Research Customer Feedback Product Management 107

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Feedback loops: a system’s outputs affect its inputs, creating loops. Understanding the various stakeholders involved in the ecosystem beyond the direct user.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. Other businesses spend a small fortune on focus groups only to end up with zero actionable feedback and insufficient analytics to make data-driven decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

SEPTEMBER 28, 2022

Customer goodwill is a must if you want to: Maximize customer success. Retain customers forever. Engage users almost permanently. But who are goodwill customers exactly? And how are they different from loyal customers? There’s no single metric that can quantify customer goodwill. Expand word-of-mouth.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Mind the Product

MAY 15, 2017

The problem with that definition, however, was that he had no validation process in place, and his technical focus caused him to ignore things such as marketing. He focused on the product-market fit and user testing. You need to start investing in things like systems, automation, feedback loops, and metrics dashboards.

Product Research 124

Product Research User Testing Product Management Product Manager 124

Johanna Rothman

JULY 22, 2021

In this post, I'll take a first pass at definitions, so we can separate the strategic from the tactical. I see strategy necessary at these management levels: Organizational strategy, to define the value the organization offers to the employees, customers, and other stakeholders. Who are our customers/users?

Differentiation 134

Differentiation Product Research Roadmap Strategy 134

Userpilot

SEPTEMBER 26, 2024

When they faced challenges with customer churn , they turned to Userpilot. Unolo’s success story – a quick summary Challenges : Unolo faced difficulty with collecting customer feedback – emails and support chat surveys had low response rates. Reducing customer churn was one. How did it work out? Book a demo!

Product Research 105

Product Research Feedback Software Data Visualization Analytic Tools 105

Userpilot

SEPTEMBER 15, 2021

Are you concerned about end-user engagement in your SaaS product? In this article, we share some proven strategies to help you keep your users engaged! Engaged customers are the driving force of a SaaS business. TL; DR. User engagement measures the quality and frequency of interactions users have with your software or product.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

The Product Coalition

AUGUST 28, 2023

It helps us meet customers’ demands, needs, and expectations. Planning Before beginning with the planning — also called the feasibility stage, you should understand your product, target users’ needs, customers’ demands, and of course SDLC. Good product and customer satisfaction come through from a great analysis phase.

Feedback Software 148

Feedback Software Reporting Tools Software Development Software Developers 148

Mind the Product

JUNE 13, 2019

I used Roman Pichler’s Vision Board to map target users of the culture and their needs, as well as the business goals and the component parts of delivering culture change. I realised I needed to set up a regular feedback loop to get the reassurance and external validation I need along the way. Stay User-Centred.

Product Research 180

Product Research User Testing Feedback Software Research Software 180

Mind the Product

AUGUST 19, 2019

Each product development process starts with identifying the right problem to solve: you all remember that users don’t buy a drill for a drill itself or for a beautiful hole that this drill can make, they buy it for a nice dining room they want to decorate with a picture. Could we make the user experience safer?

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

The Product Coalition

NOVEMBER 1, 2020

A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. Begin with a real problem- In order to get high value ideas, we always try to start with a problem that our users are facing. so our customers probably will not react either.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174