Userzoom

MARCH 26, 2020

In order to get realistic insights, you need to provide enough information so users aren’t guessing what they need to do, while also not providing too much information and biasing their chance of succeeding. Planning your usability study As a UX researcher, you’re going to run a lot of usability tests in your career.

User Testing 94

User Testing Product Research Research Software Data Visualization 94

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

ProductPlan

JUNE 18, 2021

Yet far too often, bug fixes, custom client requests, and features of dubious value take up valuable bandwidth. These items snap up spots on the roadmap that would be better filled with innovative, value-added customer benefits and revenue-goosing enhancements. The roadmap’s overarching themes should also stand up to the IMPACT test.

Roadmap 59

Roadmap User Testing Customer Feedback Vision 59

Gainsight

MARCH 29, 2019

I don’t claim that the techniques we’re inventing and honing in the Customer Success Movement are on the same scale of significance as calculus or the laws of thermodynamics, but I do believe what we’re creating together is significant in its own way. Successfully charging for customer success. BUT FIRST!

Feedback Software 55

Feedback Software Technical Review User Testing Software Review 55

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Product Talk

AUGUST 4, 2021

They weren’t sure which methods were good for which steps in the process and they wanted a framework for putting it all together. I know many authors who use their blog as a way to test content. So I put the book on hold and started devising a plan to test my content. Many teams hit a snag when it was time to test assumptions.

Product Research 261

Product Research Books User Testing Feedback Software 261

Alchemer Mobile

NOVEMBER 9, 2021

What have been your favorite ways to connect and get feedback from your customers? She now is the founder and CEO of productLivity. “I think it’s so important to spend the time upfront to really define what your prioritization framework is and get buy-in with your stakeholders on the criteria that you’re using to prioritize.

User Testing 246

User Testing Product Research Feedback Software Product Management 246

Andrew Chen

DECEMBER 10, 2018

I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. How chain letters were invented and rethinking its effectiveness in the framework of viral growth. Content marketing. Viral growth.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

The Product Coalition

NOVEMBER 30, 2020

You can sign up here and join 28k other subscribers Download the 71 Product Owner Interview Questions Ebook The free 71 Product Owner Interview Questions PDF is not merely listing the questions, but also contains background information on: Why the questions are useful in the process, and… A range of appropriate answers. at the same time?—?the

Product Research 89

Product Research User Testing Research Software Feedback Software 89

The Product Coalition

JUNE 27, 2021

Once you created a first draft that you are happy with, it’s time to bring it to the market and iterate according to the feedback you get. But how can you test a strategy? For example, you might articulate the problem you solve in a certain way and want to know if your potential customers see it the same way.

User Testing 89

User Testing Product Research Strategy Product Strategy 89

Userzoom

JANUARY 29, 2020

When you’re down to the wire, time-wise, how can you ensure that user research is still being planned and executed as thoroughly and as user-focused as possible? Run usability tests with colleagues. When time is of the essence, recruiting and running a representative sample of users in a usability study is not always feasible.

User Testing 72

User Testing Research Software Product Research Customer Experience 72

Intercom, Inc.

JULY 4, 2019

If we implement a new feature, how will customer behavior change in a meaningful way?”. We wanted to jump into this hot topic to see if we could marry our practical experience with Josh’s framework. Josh: I’ve spent about 30 years in the technology industry, most of that time working as a user experience designer.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

Roadmunk

OCTOBER 26, 2017

Matt recently co-authored an ebook with Drift’s CEO, David Cancel, called “ Burndown: A better way to build products.” The ebook explores the Burndown framework that Drift’s product team has adopted for product development. So to begin, I’d love to understand a little bit about the Burndown framework.

Framework 40

Framework Data Visualization User Testing Reporting Tools 40

The Product Coalition

APRIL 19, 2021

71 Product Owner Interview Questions Scrum is not a methodology but a framework. The Product Owner is the least well-defined accountability within the Scrum framework and?—?at A Product Owner is an innovator at heart and thus a value creator for customers and organizations if given a chance to work in an agile manner.

Product Research 112

Product Research Customer Experience User Testing Agile 112

Andrew Chen

DECEMBER 10, 2018

I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. How chain letters were invented and rethinking its effectiveness in the framework of viral growth. Content marketing. Viral growth.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Userpilot

APRIL 22, 2024

Interested in effortlessly turning prospects into loyal customers? In this article, we break down the concept of the marketing funnel and share examples of practical strategies to give you a better idea of how it helps with user engagement. Interested in providing personalized experience across the customer journey ?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Product Research 52

Intercom, Inc.

NOVEMBER 23, 2022

We were going to raise money for the first time because we were having what I like to call a lot of $10,000 arguments, meaning we had a bunch of initiatives that we all knew were good and tested and that we should be investing in, but we were trying to figure out how to allocate capital. Basically, I never raised money.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

eG Innovations

AUGUST 3, 2021

3 How could I monitor the end-user network, client, etc. But every time while talking with the user, they told me “My network is ok I tested it through streaming a video and it runs fine but the Citrix connection is slow.”. 4 Can eG Enterprise narrow down issues related to the user’s ISP provider? in a home office?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Userzoom

DECEMBER 11, 2019

They’ll need to dig deeper and engage with customers and users by implementing a multi-method approach that includes both quantitative and qualitative insights : Customer opinions, attitudes and behavior. A great CX starts with great XD (experience design), and great design requires user research.

Data Visualization 92

Data Visualization User Testing UX Research Software 92

Userpilot

MAY 19, 2021

SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. Dofollow.io’s Online Community That Helps Them Test Out Their Product Ideas. Ebooks, whitepapers, etc. You can tackle your marketing plan in three steps: Step 1.

Research Software 119

Research Software B2B User Testing Customer Experience 119