Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. Let’s get started.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

The Product Coalition

SEPTEMBER 7, 2023

That perplexing issue a user has. While it is true your user needs to be center stage, they are on a stage with other actors, with influencers, with action going on around them and a story unfolding. This approach increased user adoption and ensured compliance with local regulations, thereby reducing the risk of legal complications.

User Testing 101

User Testing Development Product Research Feedback Software 101

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs. you get specific feedback matched with the NPS rating.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

UserVoice

JULY 4, 2019

What follows is our take on the best tools for the following product management tasks: Data Analysis, User Research, Roadmapping, Project Management, Design & Development, Behavioral Analytics, and Strategy. User Research Tools for Product Managers. There are a variety of user research methods out there.

Research Software 100

Research Software Analytic Tools Data Visualization Feedback Software 100

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

JUNE 3, 2021

Prefer watching your insights? Dashboards of user behavior summarizing trends. Feedback from internal teams like Sales or Support. Your executive team’s desired roadmap. Or better yet, all roadmaps. It’s literally in the damn name! That’s how good maps are built: feedback loops created by explorers.

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

Revulytics

AUGUST 29, 2017

When product managers were asked to name their top challenges, the difficulty of adding innovative features because the customer base demands support of older ones is very high on the list. Determining how changes to legacy versions of your software product will affect your customer base is one of the hardest parts of the job.

Analytic Tools 63

Analytic Tools Data Visualization Reporting Tools Feedback Software 63

Intercom, Inc.

FEBRUARY 13, 2018

A strong sales and product feedback loop avoids both scenarios. As your sales team scales and plays a larger role in representing the voice of your customers, an open line of communication aligns your product strategy with your addressable market. We narrow down the feedback to 3-5 items and attach concrete examples to each one.

Product Research 192

Product Research Feedback Software User Testing Customer Feedback 192

ProductPlan

JUNE 10, 2022

Namely, what are they doing, and is it making a positive difference? Owning and managing the product stack, owning and managing product analytics, and creating customer feedback loops rounded out the top six responsibilities, all checking in at 42%. Customer feedback loops. Product analytics.

Product Research 52

Product Research Data Visualization Customer Feedback Education 52

ProductPlan

JULY 27, 2022

Owning and managing the product stack, owning and managing product analytics, and creating customer feedback loops rounded out the top six responsibilities, all checking in at 42%. Namely, what are they doing, and is it making a positive difference? Customer feedback loops. Product analytics.

Product Research 52

Product Research Data Visualization Customer Feedback Feedback Loop 52

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. They: Connect to Customers.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Userpilot

DECEMBER 11, 2019

Feedback collection (Typeform, Feedier). User testing (UserTesting, Userfeel). Feedback management (Canny, Airfocus, ProdPad). Roadmapping (Productplan, Casual, Roadmunk). You can customize your onboarding flows, analyze user behavior, and use in-app messaging to drive engagement.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

The Product Coalition

NOVEMBER 26, 2019

Their goals are always stated in terms of delivering products and features (output), and never in terms of expected business and customer outcomes. Such teams expect to get a prioritized product backlog and detailed requirements, often in the form of epics and user stories. users, market and business, fades into the background.

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Onboarding KPIs Product Research Agile User Testing 78

DISQO

JANUARY 13, 2020

Name any business function, and there’s a near-guarantee it’s on a quest to be more agile. After all, the more we learn, the more likely we are to arrive at actual insights — and the better decisions we make. When we learn what our customers want, we can be more responsive to their needs, and align investment to satisfying those needs.

Product Research 52

Product Research User Testing Agile Research Software 52

DISQO

JANUARY 13, 2020

Name any business function, and there’s a near-guarantee it’s on a quest to be more agile. After all, the more we learn, the more likely we are to arrive at actual insights — and the better decisions we make. When we learn what our customers want, we can be more responsive to their needs, and align investment to satisfying those needs.

Product Research 52

Product Research User Testing Agile Research Software 52

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

AUGUST 22, 2022

Looking to build a customer feedback strategy for your business? This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. Ready to start implementing a customer feedback strategy?

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Gainsight

OCTOBER 14, 2020

However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc. Everyone wants something from PMs, and they are constantly juggling the roadmap for success. Breakout Sessions.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. So let’s see how you can analyze user sentiment and drive repeated value for your customers.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

Product Research 120

Product Research Feedback Loop Feedback Software User Testing 120

Userpilot

JANUARY 31, 2022

Have an increased EQ and be empathetic towards customers, teams, and stakeholders. Run continuous market research, discovery, and/or user research to better understand how to solve problems. They understand product growth, work with continuous feedback loops, run competitive analyses, and assess potential new product ideas.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Agile Velocity

FEBRUARY 12, 2020

It’s actually rooted in the need to achieve important business outcomes like increased speed, customer satisfaction, market responsiveness, etc. Teams that are unable to articulate the organization’s customer-focused vision and how their work ties into the greater whole (organizational strategy, vision, roadmaps, etc.)

Agile 68

Agile Feedback Software Product Research User Testing 68

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. What new data points and metrics do we introduce with these portfolios, and to the industry, that is useful, interesting, and easy to understand for customers?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Hutwork

MARCH 9, 2018

This insightful article from McKinsey & Company talks about today’s product manager evolving into a mini-CEO. 5 Designing Your Product’s Continuous Feedback Loop. Sachin Rekhi, founder and CEO at Notejoy , a collaborative notes app for teams, writes about capturing user feedback. So do your customers.

Article 82

Article Feedback Software Research Software User Testing 82

Agile Velocity

FEBRUARY 12, 2020

It’s actually rooted in the need to achieve important business outcomes like increased speed, customer satisfaction, market responsiveness, etc. Teams that are unable to articulate the organization’s customer-focused vision and how their work ties into the greater whole (organizational strategy, vision, roadmaps, etc.)

Agile 57

Agile Feedback Software Product Research User Testing 57

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

The Product Coalition

AUGUST 26, 2019

As the name suggests an OKR is broken down into: Objective ?—?the Fluffy statements like “ drive customer engagement ” are neither useful nor measurable. A natural extension of this is the idea of replacing the items in your product backlog with experiments rather than user stories?—?this think SMART goals.

Product Research 81

Product Research Feedback Software Vision Customer Experience 81

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Following user understanding, move on to ideation.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. A high average revenue per user?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

APRIL 22, 2024

Some of the most important traits of a product-led growth model include customer-centric design, frictionless exploration, fast value, self-serve customer experience , network effect, and virality. Notion personalizes onboarding for new users to reduce time to value. Calendly acquires customers through its viral loop.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

DISQO

AUGUST 28, 2018

That’s not to say that “having two customers,” as he puts it, doesn’t come without its fair share of challenges. One challenge is that the company’s 30 product teams are heads down doing research, designing, and managing feature roadmaps for the various mobile and web experiences. Sometimes there’s a tug-of-war,” Bedi admits.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

That’s not to say that “having two customers,” as he puts it, doesn’t come without its fair share of challenges. One challenge is that the company’s 30 product teams are heads down doing research, designing, and managing feature roadmaps for the various mobile and web experiences. Sometimes there’s a tug-of-war,” Bedi admits.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

Intercom, Inc.

AUGUST 6, 2020

Created in 2008 as a question and answer site by Jeff Atwood and Joel Spolsky, it has grown to become one of the primary technology communities on the web, and by far the largest corner of the Stack Exchange Network of sites, which collectively has more than 120 million monthly users. Community at the core. Prashanth: Yeah.

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Feedback Software Reporting Tools Product Research Customer Feedback 143

Userpilot

AUGUST 10, 2023

How can product teams leverage the product discovery process to create products that satisfy genuine user needs? This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! Let’s get right to it! What is the product discovery process?

Product Research 98

Product Research Analytic Tools Feedback Software Research Software 98

Userpilot

MARCH 7, 2022

It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. To attract potential customers, marketers invest a staggering amount of resources across multiple channels. What is customer onboarding?

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Onboarding KPIs Customer Experience Customer Feedback User Testing 98