The Product Coalition

NOVEMBER 26, 2019

Management and business folk therefore still live very much in “waterfall world” where big projects are delivered according to well-defined, largely immutable strategies, roadmaps and project plans. On one side of the dividing gap they’re expected to ship products and features according to the roadmap, not unlike project managers.

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Intercom, Inc.

NOVEMBER 3, 2022

. “When you’re running a support team, you’re dealing with waves of inflow, and we provide you with the tool to navigate those waves” Liam: I’m fascinated by your name as well. I think the name has worked out quite well for us in being able to build a brand. There are advantages to that, I think.

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Feedback Software Research Software Customer Experience User Testing 206

ProductPlan

JUNE 10, 2022

Namely, what are they doing, and is it making a positive difference? Owning and managing the product stack, owning and managing product analytics, and creating customer feedback loops rounded out the top six responsibilities, all checking in at 42%. Customer feedback loops. You’ll Know it When it Happens.

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Product Research Data Visualization Customer Feedback Education 52

ProductPlan

JULY 27, 2022

Owning and managing the product stack, owning and managing product analytics, and creating customer feedback loops rounded out the top six responsibilities, all checking in at 42%. Namely, what are they doing, and is it making a positive difference? Customer feedback loops. You’ll know it when it happens.

Product Research 52

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The Product Coalition

JUNE 3, 2021

Feedback from internal teams like Sales or Support. Your executive team’s desired roadmap. Or better yet, all roadmaps. It’s literally in the damn name! That’s how good maps are built: feedback loops created by explorers. His last performance review was all about this roadmap.

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

DISQO

JANUARY 13, 2020

Name any business function, and there’s a near-guarantee it’s on a quest to be more agile. Setting the roadmap for the future of research. The post Why Research Teams Should Drive Agile Transformations appeared first on Feedback Loop.

Product Research 52

Product Research User Testing Agile Research Software 52

DISQO

JANUARY 13, 2020

Name any business function, and there’s a near-guarantee it’s on a quest to be more agile. Setting the roadmap for the future of research. The post Why Research Teams Should Drive Agile Transformations appeared first on Feedback Loop.

Product Research 52

Product Research User Testing Agile Research Software 52

ProductPlan

JULY 24, 2020

We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. “Hello [the customer’s first name], I see you tried [X feature] recently. Thank you, and I look forward to hearing from you, [Your name].

Customer Feedback 77

Customer Feedback User Testing Customer Experience Product Research 77

CardBoard

AUGUST 10, 2023

Customer discovery is your roadmap to building products that people actually want. This methodology is all about creating a sustainable business model through iterative product releases, validated learning, and a “build-measure-learn” feedback loop. Think of it as a feedback loop. You gather insights.

Product Research 52

Product Research User Testing Customer Feedback Data Visualization 52

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Make your product roadmap public so users can add and vote for their preferred ideas. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

DECEMBER 11, 2019

Feedback collection (Typeform, Feedier). Feedback management (Canny, Airfocus, ProdPad). Roadmapping (Productplan, Casual, Roadmunk). You can implement logic jumps, and personalize your survey with your user’s name and other details. FullStory , as the name suggests, enables PMs to see the full story.

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Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

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Product Research Feedback Loop Feedback Software User Testing 120

Amplitude

MAY 6, 2020

Understanding these shifts—and where Product Intelligence fits into your roadmap—will help you retain customers, and support sustainable, product-led growth. We are also more connected—tablets, watches, phones, work laptops, TVs, bikes, consoles, and cars to name a few. Today, we—the product-using public—have more choices.

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Userpilot

JANUARY 31, 2022

You will spend some time looking at their roadmaps finding the common technical problems they face trying to build consistent solutions, and asking yourself the following questions: Can you build common patterns to help support their work? Platform Product Manager. Innovation Product Manager.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Agile Velocity

FEBRUARY 12, 2020

Teams that are unable to articulate the organization’s customer-focused vision and how their work ties into the greater whole (organizational strategy, vision, roadmaps, etc.) Sign #1 : Teams lack clear team purpose. are disconnected from the urgency and business outcomes driving the change.

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Agile Feedback Software Product Research User Testing 68

Gainsight

OCTOBER 14, 2020

However, the skills needed to ‘level up’ for product managers are a bit more elusive as PMs often receive varying feedback from customers, sales, customer success, engineering, etc. Everyone wants something from PMs, and they are constantly juggling the roadmap for success.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Agile Velocity

FEBRUARY 12, 2020

Teams that are unable to articulate the organization’s customer-focused vision and how their work ties into the greater whole (organizational strategy, vision, roadmaps, etc.) Sign #1 : Teams lack clear team purpose. are disconnected from the urgency and business outcomes driving the change.

Agile 57

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Userpilot

JULY 27, 2021

Listen to your customer's feedback and prioritize your roadmap where it makes sense. Close the feedback loop by asking users who requested a feature to become beta testers and early adopters. Use NPS to prioritize your roadmap. Userpilot’s advanced segmentation features.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Usersnap

JULY 27, 2020

When you start collecting feature requests, you should also tune your roadmap planning process slightly. The Slack message will automatically include the name of the feature request, sender’s email, screenshot if applicable, and other metadata as well as a link to the original message. Step 5: Follow up with customers.

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User Testing Customer Feedback Feedback Software Embedded Analytics 95

Intercom, Inc.

NOVEMBER 7, 2019

Instead, focus on fostering a culture of communication and feedback loops between the team. At first when you have no brand, just a working product and only a handful of customers, you really have to find any opportunity to get your name out there. If you make mistakes without learning, you’re not improving.

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Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. My name is Robi Ganguly and I am the CEO and co-founder of Apptentive. Transcript.

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User Testing Feedback Software Customer Feedback Data Visualization 182

The Product Coalition

AUGUST 26, 2019

As the name suggests an OKR is broken down into: Objective ?—?the Typically I will still have an opportunity backlog for discovery which will still contain potentially vague opportunities or things which are further down the roadmap. an ex-Intel employee and early advisor to the Google founders, Larry Page and Sergey Brin.

Product Research 81

Product Research Feedback Software Vision Customer Experience 81

Hutwork

MARCH 9, 2018

5 Designing Your Product’s Continuous Feedback Loop. Sachin Rekhi, founder and CEO at Notejoy , a collaborative notes app for teams, writes about capturing user feedback. 9 Dear Product Roadmap, I’m Breaking Up with You. You also need to name KPIs for product people. Author: Sachin Rekhi. Author: Heath Umbach.

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Article Feedback Software Research Software User Testing 82

Alchemer Mobile

FEBRUARY 2, 2021

If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. Are there any bloggers or journalists whose names keep coming up? ESTABLISH A FEEDBACK LOOP FOR YOUR APP. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

OCTOBER 15, 2022

Use an automated email survey to collect feedback from inactive customers. Collect customer thoughts with always-on feedback widgets that blend in with the UI. Use a public roadmap to collect and prioritize feature requests. Collect positive and negative feedback from review sites. Collecting feedback isn’t enough.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Intercom, Inc.

AUGUST 6, 2020

It was part of the early phase where India became a software powerhouse, helping the world all around accelerate their technology roadmaps. . You have a roadmap, you listen to customers, you iterate on that roadmap and you take feedback from multiple different dimensions – and then you keep building in response to feedback.

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Feedback Software Reporting Tools Product Research Customer Feedback 143

The Product Coalition

APRIL 24, 2023

Feedback management means: Collecting feedback Centralizing it from the channels you receive it Analyzing it to draw insights Prioritizing feedback to act on Closing the feedback loop The purpose of feedback repositories is to help PMs with that second piece: centralizing customer feedback.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Usersnap

FEBRUARY 5, 2024

Systematic steps and stages: A roadmap to success The journey begins with a structured approach to new feature discovery. Rather than a chaotic endeavour, envision it as a well-laid roadmap. Additionally, fosters a feedback loop. Despite being a vital process, integrating it into product management remains a challenge.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

The Product Coalition

JULY 24, 2020

these ideas likely haven’t been validated enough and need to go through a few iterations and feedback loops. In reality, you probably won’t have something concrete to put into your roadmap for development just yet, but you will have the guidelines to make it, and potentially a proof of concept. Remember?—?these

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Userpilot

SEPTEMBER 3, 2022

Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. Close the feedback loop by solving customer issues and improving user experiences. Userpilot, Usersnap, and Qualaroo are the 3 best customer feedback analysis tools. What is a customer feedback analysis?

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

APRIL 22, 2024

Buffer informs the product development process with a public roadmap. Zapier maintains a tight feedback loop to build trust with users. All users need to do is enter their website domain name and personal email. This community-driven effort is a conversation starter and encourages user feedback.

Feedback Software 104

Feedback Software Product Research Customer Experience Strategy 104

DISQO

AUGUST 28, 2018

One challenge is that the company’s 30 product teams are heads down doing research, designing, and managing feature roadmaps for the various mobile and web experiences. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM), Milwaukee, WI and its subsidiaries.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

One challenge is that the company’s 30 product teams are heads down doing research, designing, and managing feature roadmaps for the various mobile and web experiences. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM), Milwaukee, WI and its subsidiaries.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

Userpilot

AUGUST 22, 2022

Use brand monitoring tools to understand user sentiment across different platforms and Natural Language Processing (NLP) tools to let AI extract relevant insights from qualitative feedback. Once you’ve collected and analyzed feedback, close the customer feedback loop by personalizing and automating responses.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

NOVEMBER 29, 2022

Follow up with the customer and inform them that their feedback has been implemented. This is what we call closing the feedback loop. In the hands of customer service personnel, a customer satisfaction survey is a roadmap to creating a customer-focused product. This is what we call closing the feedback loop.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

ProductPlan

SEPTEMBER 13, 2021

When facing intense adversity, successful leaders break the mold by loosening the reins and relinquish their control in the name of survival. A well-formed roadmap is your best ammunition to create space and respect. Shorter feedback loops facilitate more efficient resource allocation. Roadmaps aid your transformation.

Product Research 77

Product Research Feedback Software Onboarding KPIs Reporting Tools 77

The Product Coalition

DECEMBER 8, 2020

They cover the concept of the Product Owner role, product discovery, how to deal with external and internal stakeholders, product portfolio and product roadmap planning, and the Product Backlog refinement. Roadmap planning is?—?like Agile roadmaps are based on objectives and are usually theme- or goal-oriented.

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